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Frequently Asked Questions
How does the 14-day return policy work with promotional purchases?
Within 14 days of receiving the product, the item and packaging must be intact and undamaged, with all accessories, gifts, and manuals included, and the product must not be activated or used. If the return is not due to a product quality issue, the customer is responsible for all return shipping costs and any additional fees. This applies to items purchased with discount codes.
What newsletter signup benefits and promotional updates are available?
By subscribing to the newsletter, you will receive regular updates about new products, special offers, discounts, vouchers, free gifts with purchases and other exciting promotions. Join Biqu Equipment's Email Newsletter and get an instant 20% off storewide discount code.
Are there tiered discount codes based on order value?
Biqu offers various tiered discounts including $60 off orders over $600 with code BQHC60, 8% off orders over $30 with code BIQU8, $15 off orders over $229, and $8 off orders over $100. Additional codes include $5 off purchases over $80 and $15 off purchases over $200.
Can promotional codes be combined with gift certificates and free gifts?
Gift certificate vouchers can be combined with any other promotional or discount vouchers, but only one promotional/discount voucher can be redeemed per order. Free gifts with purchase items are displayed automatically when the minimum order amount is reached, and these promotions are only valid while stocks last.
What free shipping policies apply with discount codes?
Free shipping applies to orders over $59 (except for South American and African countries where part of taxes are included in shipping cost), excluding 3D printers which ship from China. Some promotions specifically mention "Free Shipping on $49+ Orders" as additional benefits.
How does the warranty coverage work with promotional pricing?
3D printer parts have a 6-month warranty period while 3D printers have a 1-year warranty, and accessories like motherboards, nozzle kits, hot bed boards, displays, and BL touch kits enjoy a 30-day warranty. If there is a quality problem, the company provides free repair or reissue service, but if non-quality problems are caused by human reasons, customers bear the corresponding replacement parts cost.
What seasonal sales and special promotional events are offered?
Biqu offers Black Friday and Cyber Monday deals where customers can save up to 30% off sitewide on almost everything from best-selling products. Memorial Day sales and promotions are also available, with historically up to $60 in savings through promo codes. Past seasonal codes have included EASTER6 and other holiday-specific promotions.
Are there financing options available with promotional codes?
Biqu Equipment supports Apple Pay Later financing, allowing customers to buy now and pay later in installments. This financing option can be combined with promotional codes, giving customers the flexibility to spread payments while still benefiting from discount savings. The financing option provides additional purchasing power when using promotional offers on higher-value upgrade components.