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Frequently Asked Questions
How does the 14-day return policy work with promotional purchases?
For defective products within 14 days of delivery, you can return items to Elegoo for a full refund or replacement, and Elegoo is responsible for return shipping charges. For unopened products with original tags, you can return within 14 days with an 'unwanted reason,' though a 5% restocking fee applies and return shipping is your responsibility. This covers the discounted price you paid.
What student discount programs are available for educational purchases?
Elegoo provides a 5% student discount through ID.me verification - check Elegoo's "Student Discount" page to verify your status and receive a discount code. Service members also get an exclusive 5% off through military and healthcare discount verification via Beans iD.
Are there tiered promotional codes based on order value?
Elegoo offers various tiered discounts including $10 off orders over $100, $15 off orders over $300, $20 off orders over $500, and up to $260 off larger purchases. Some codes exclude certain products like Centauri Carbon, Mars 5 series, Saturn 4 series, and bulk filament/resin packages.
Can new customers access special welcome discount codes?
New subscribers get around 10% off their first order when signing up for the email newsletter. Lucky new users can score up to $50 off when spending more than $1000 on their first order by playing the "Spin-the-Wheel" pop-up and subscribing to their newsletter.
What free shipping thresholds apply with promotional codes?
Elegoo provides free shipping on orders over $50 to most locations, making it easier to stock up on 3D printing supplies, while orders under $50 incur a $15 shipping fee. Orders shipped to EU countries and the United Kingdom have customs duties covered by Elegoo (excluding specific regions like Norway and Switzerland).
How frequently does Elegoo release new promotional campaigns?
In the past month, Elegoo launched 6 new promo codes, providing regular savings opportunities with an average of 0.8 discount codes each month. Based on historical data, the average time between Elegoo discount releases is approximately 38 days. Newsletter subscribers are first to know about these releases.
Are promotional codes stackable with other discounts and offers?
Shoppers may only use one Elegoo discount code per transaction; however, codes can be used with markdowns and other Elegoo deals. Promotional offers typically cannot be combined with other discounts, so choose the single code offering the highest savings for your purchase.