Frequently Asked Questions
How much can I save with bulk order discounts on transcription projects?
Bulk orders over 20 hours receive volume pricing, reducing standard rates from $1.20 per minute to $1.00 per minute for substantial multi-file projects.
Can I cancel my order if I'm not satisfied after using a discount code?
Orders can be cancelled anytime before the scheduled delivery date with refunds processed within 1 business day, though completed transcriptions are non-refundable.
Do promotional rates apply to urgent transcription requests with faster turnaround?
Discount codes typically work across all delivery speeds, though urgent projects may cost up to 50% more than standard rates due to priority processing requirements.
What's the pricing difference between automated and human transcription with dicount codes?
Automated transcription starts at $0.20 per minute, while human-made transcription with 99.4% accuracy begins at $1.02 per minute when discount codes are applied.
Are there additional charges for special formatting or speaker identification?
Optional services like timestamping, speaker identification, and verbatim styling add small surcharges to the base promotional rate depending on complexity requirements.
How do educational institution discounts work for campus-wide transcription needs?
Educational institutions receive specialized .edu pricing with Net 30 payment terms and campus support, offering enhanced savings for academic transcription projects.
Can I combine first-time customer discounts with existing promotional offers?
New customer promotions are typically standalone offers that don't stack with other discount codes, but provide competitive introductory rates for initial orders.
What's included in GoTranscript's customer loyalty program for repeat users?
Regular customers can access loyalty discounts and priority processing benefits, with savings that increase based on total transcription volume over time.