Frequently Asked Questions
How does the 10-day free trial work with promotional discount codes?
UserWay offers a 10-day free trial that requires no payment during the trial period, and you can cancel anytime without charges. When promotional codes are applied, they take effect after the trial ends—so your 30% or 15% discount will apply to your first billing cycle once you convert to a paid subscription.
Do UserWay promotional codes apply to both monthly and annual billing cycles?
Yes, current UserWay promotional codes work for both monthly and annual plans, though you'll get maximum savings by combining promo codes with annual billing. Annual subscribers save an additional 17% compared to monthly billing, plus promotional discounts can save up to $447 annually when applied to higher-tier plans.
Can existing UserWay customers use promotional discount codes to reduce their current subscription?
No, UserWay promotional codes are exclusively for new customers and first-time subscribers only. Existing customers cannot apply discount codes to their current subscriptions or upgrades, as these promotions are designed specifically for customer acquisition rather than retention offers.
Do promotional codes work across all UserWay service bundles and add-ons?
UserWay promo codes generally apply to their main accessibility widget plans (Pro, Pro Plus, Ultimate bundles), but may not cover specialized services like PDF remediation ($5 per page), website audits ($4,900-$24,500), or custom enterprise solutions. Always verify coverage during checkout before finalizing your subscription.
What's the difference between the 15% and 30% promotional discounts currently available?
The 15% discount typically applies sitewide across all UserWay plans and services, while the 30% discount is often limited to specific membership programs or partner promotions. Both discounts apply only to your first payment, making annual subscriptions more cost-effective since the savings apply to the entire year upfront.
Is there a money-back guarantee if I'm unsatisfied after using a discount code?
UserWay doesn't offer refunds or money-back guarantees after your 10-day free trial period ends, regardless of whether you used promotional pricing. They strongly encourage testing all features during the risk-free trial to ensure the platform meets your accessibility compliance needs before committing to any discounted plan.
How long do UserWay promotional discount periods typically remain active?
UserWay promotional codes typically remain valid for 2-3 months, with new offers rotating regularly throughout the year. Unlike some SaaS providers, UserWay doesn't frequently release promotional codes, making current 15-30% discounts relatively valuable opportunities when they become available for new subscribers.