10+ Best Appointment Scheduling Software for 2020 [Reviews]

by Deyan G. | April 24, 2020

Are you looking for appointment scheduling software? With plenty of options in the market, trying to get the right fit for you can be an uphill task. 

 

Fortunately for you, I embarked on the task of finding the best booking software in the market. In this article, you’ll find;

 

  • The methodology that I used to narrow down to my top 10s
  • Top 10 appointment schedulers and their reviews
  • 5 additional solutions that are industry/business-specific
  • A comprehensive buyer’s guide for buying an appointment scheduler
  • Benefits of software to help with scheduling

 

Read on to see the most suitable software for you.

SHOW MORE

Acuity Scheduling

Acuity Scheduling logo
User rating: 9.5
+

Automated alerts and reminders

+

Multi-calendar sync

+

Highly customizable

-

Considerably high integration costs

-

Word limit on intake forms

-

Deleting appointments is annoying

Are you looking for a highly customizable scheduler that can adapt well to your business instead of the other way round? Then Acuity Scheduling is worth considering. This software is suitable for individuals (freelancers), small and medium-sized enterprises. With powerful features like time blocking, instant notifications, reminders, multi-calendar sync, amongst others, it’s no wonder that this was one of our top picks. This app will have you handling your appointments like a pro.
Read Full Review >
2

Setmore

Setmore logo
User rating: 9.3
+

Easy to use

+

Easily customizable

+

Color-coding for different services

-

Limited payment options

-

Doesn’t sync with multiple calendars

-

Occasional bugs

Setmore is suitable for you if you’re looking for a solution to help with client bookings management. The software is feature-rich and is easy to use, with its drag-and-drop interface. This scheduler is ideal for both small and medium-sized enterprises. With custom-costs & durations, off-hour bookings, slot blockers, and staff calendars, this software will have you turning one-off clients into regulars.
Read Full Review >
3

10to8

10to8 logo
User rating: 9
+

Two-way synchronization

+

Intuitive interface

+

Excellent customer support

-

Free accounts limited to 100 appointments/month.

-

No color-coding with /MS Outlook

-

Only a limited number of staff can log in

10to8 is yet another leading software for businesses in different industries regardless of their size. The scheduler is an excellent choice for you if you want to reduce the number of missed appointments, increase booking, or retain your existing customer base. With a free account, you can do pretty much anything booking-wise such as customize bookings, email and text reminders, track bookings, payments, group meetings, app integrations, and many more.
Read Full Review >
4

vCita

vcita logo
User rating: 8.7
+

User-friendly

+

Excellent customer service

+

Easy customization

-

No SMS reminder for the Basic plan

-

Glitchy at times

-

Limited calendar features

Are you looking for an all-in-one online scheduler that integrates business management and customer service? If the answer is yes, then vCita will suit your needs perfectly. This software offers online appointment booking, lead generation, billing and invoicing, client communication through emails and text messages, and so much more.
Read Full Review >
5

Appointy

Appointy logo
User rating: 8.5
+

Mobile administration console

+

Compulsory prepayments

+

Powerful multi-report feature

-

Limited integrations

-

Limited language options

-

Booking from the admin panel

If you’re looking for an all in one scheduler to help your business grow, then Appointy is worth a look. The software will improve both you and your client’s booking experience with its easy-to-use appointment portal. Also, Appointy has automated reminders, app integrations, and online payments; it’s no wonder that this scheduler is one of the best that there is in the market.
Read Full Review >
6

SimplyBook.me

Simplybook.me logo
User rating: 8.3
+

Customizable templates

+

Charges per month

+

Coupon codes

-

Lengthy sign-up process

-

Learning curve

-

Can’t connect with multiple calendars

Simplybook.me is an extensive scheduler that can allow you to streamline your business’s booking procedures. The software comes with different customizable templates that you can select to fit your brands. This software allows online bookings, sends reminders, allows payment collection, and many more.
Read Full Review >
7

Square Appointments

Square logo
User rating: 8.1
+

Flat rate pricing

+

Easy setup

+

No monthly fees

-

Limited transaction threshold

-

Costly for larger companies

-

Account stability issues

Are you a merchant looking for powerful software to help you schedule appointments effortlessly? Square is a flexible solution that can suit your business needs perfectly. The scheduler comes with a calendar management system, integrated payments, free booking website, no-show protection, and online booking feature. The software is also easy to use on both the front and back-end.
Read Full Review >
8

Checkfront

Checkfront logo
User rating: 7.8
+

Clean interface

+

Good invoicing system

+

Customizable

-

Requires an existing website

-

Pricey

-

Not that intuitive

Are you looking for a limitless platform to help with booking? Checkfront might be a good fit for you. This software helps you save time by streamlining your business management in the areas of inventory and online booking. With this software you can set your availability; create client relationships to run your business smoothly.
Read Full Review >
9

Genbook

Genbook logo
User rating: 7.5
+

“Book Now” feature

+

Easy customization

+

Color coding

-

Limited payment integrations

-

Limited filtering options

-

Limited support materials

If you’re looking for a simple and affordable booking software to help build your business, GenBook is your best bet. This scheduler is cloud-based and has all the features that you need to manage your appointment, such as online booking, topnotch customer service, booking site, amongst many others.
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10

Appointlet

Appointlet logo
User rating: 7.3
+

Value for money

+

Customization options for bookings

+

Responsive customer service

-

No re-schedule feature

-

Confirmations sometimes go to spam

-

Only one paid plan

Are you looking for a booking software that can help grow your customer base by helping you connect from your sales funnel or landing pages? Then Appointlet is worth your consideration. This software connects to your calendars such as Office 365 or Google, making it easy for you to manage your appointments.
Read Full Review >

Best Appointment Scheduling Software for 2020

Here is our list of top appointment software to help automate your booking

 

  • Acuity – Best appointment scheduler overall
  • Setmore- Best for any business size
  • 10to8 – Best for small and medium enterprises
  • vCita – Best for professionals and SMBs
  • Appointy  – Best for scalability
  • Simplybook – Best for businesses without websites
  • Square – Best for businesses that require a POS
  • Checkfront – Best for tour companies
  • Genbook – Best for small businesses
  • Appointlet – Businesses in any industry

 

How I Found and Evaluated the Best Appointment Scheduling Software

 

1. The wearer of the shoe knows where it pinches. Therefore, I embarked on an in-depth research mission to find the best appointment management software. I listed the ones that looked promising functionality-wise and signed up for accounts. This step was vital because it allowed me to experiment with different features. With the accounts, I was able to thoroughly assess each software, to see if it delivers efficient and accurate appointment scheduling.

2. I also went through various independent user reviews to see feedback from people who had used the software. This was also essential as it allowed me to see both positive and negative experiences.

3. Next, I pictured myself as the buyer and asked myself the following questions to help me pick out the best appointment scheduling software.

  • Is the software user-friendly?
  • Does the online scheduler have all the necessary features to help me manage my appointments better?
  • Does the tool offer value for money?
  • Does the software have a free-trial period or free account to experiment with before making a purchase? 

4. During my research, I also came across some online schedulers that I found to be more suitable for specific industries. These are also in this in-depth article, under “honorable mentions.”

 

The following is a comprehensive evaluation to help you pick software that suits your business’s unique needs.

Acuity Scheduling

Things we liked
+

Automated alerts and reminders

+

Multi-calendar sync

+

Highly customizable

Things we disliked
-

Considerably high integration costs

-

Word limit on intake forms

-

Deleting appointments is annoying

Acuity has been helping businesses save time by automating bookings, cancellations, payments, and reminders since 2016. 

The ability to customize it to suit your needs is one of the reasons we listed Acuity as one of the best schedulers. This software can help expand your client base by allowing direct bookings from any geographical location through social media or websites. What’s more, you can also receive payments directly.  

 

Calendar management

Acuity is one of the best appointment scheduling software for 2020 because of its digital calendar. The software allows you to share your availability with your clients. It also enables them to make bookings.

With the calendar, clients can also cancel, reschedule, or edit forms. The digital calendar comes with default limits, but you can tailor these to suit your preferences

Here are some additional calendar features that you might find useful;

 

  • The “Make me look busy,” option – allows you to look like you’re on demand. However, be careful not to lock out potential clients with this feature.
  • Minimize gaps in scheduling – clusters appointments to maximize your day.

 

The calendar also allows you to block off time for when you’ll be unavailable. You can also fine-tune the Acuity calendar to make you available to your clients at similar times every week. 

 

Online booking

Acuity allows clients to book appointments with you from anywhere. Your customers can see what times you’re available, make bookings, pay in real-time reschedule, or cancel with ease. 

However, note that deleting appointments can be time-consuming. The software also limits word count on forms, which might make clients leave out crucial information. 

 

Payment processing

You can integrate your Acuity account with PayPal, Square, or Stripe to receive direct payments from clients as soon as they make a booking. Acuity does not charge any fee for payments but bear in mind that each processor has its charges.

 

Reminders

It’s not unusual for clients to set appointments, and then forget. This scheduling appointment software notifies both you and your clients of any pending appointments, either via text message or email

Acuity also enables you to pick your preferred time for sending out reminders, be it days or hours ahead of the appointments. However, note that you can’t set reminders to go out less than an hour before meeting time.

 

Advanced features

Acuity allows you to set recurring appointments on behalf of clients from your admin panel. The software prevents double-booking by highlighting your booking in red in case the time slot is unavailable. 

 

Client support

This appointment scheduling software provides a range of options to help clients such as:

 

  • Knowledgebase
  • Video tutorials 
  • Email
  • Live webinars every week.

 

Unfortunately, Acuity doesn’t have phone support. 

 

Built-in CRM System

Acuity doesn’t have an in-built CRM system. However, it allows integrations with customer relationship management systems for customer satisfaction and retention

 

App integrations

Acuity is cloud-based, and is compatible with; Android and iOS.

You can link this top appointment scheduling software with apps like:

 

  • Accounting and invoicing (FreshBooks, Quickbooks)
  • Email Marketing (Aweber, MailChimp)
  • Analytics and tracking (Google Analytics, Facebook)
  • Client engagement (Zoom, joinme)
  • API (Zapier, Zoho)
  • CRM (Exact Online, IBM connections)

 

Ease of use

The app’s interface is straightforward, although the prompts soon after sign up can be a bit too much for users that aren’t tech-savvy. However, with practice, the app is quite user-friendly, and everything from appointment calendars, reports, availability, clients amongst others are within reach. 

 

Acuity interface

 

Pricing

If you’re looking for a free appointment scheduling software, Acuity offers the “Freebie” account with zero charges. However, note that Freebie is only available for one user. To access more features, you can opt for paid plans such as;

 

  • Emerging – $15 per month/one calendar/one location
  • Growing – $25 per month/6 calendars/multiple staff locations
  • Powerhouse – $50 per month /36 calendars/multiple staff locations

 

Verdict

Acuity Scheduling is reliable online booking software that allows you to share your availability and enables clients to book, pay, reschedule, or cancel in real-time. However, the software can be a little overwhelming for beginners

Right after sign-up, Acuity expects you to get on the ground running setting your options. However, once you figure your way around the software, you’re good to go. 

 

Setmore

Things we liked
+

Easy to use

+

Easily customizable

+

Color-coding for different services

+

Unlimited staff and service

Things we disliked
-

Limited payment options

-

Doesn’t sync with multiple calendars

-

Occasional bugs

Setmore created the scheduler in 2012. The software helps businesses automate bookings, and customers make their appointments using an easy drag-and-drop interface.  

This appointment scheduling software has automatic alerts, reminders, automated payments, helping you manage your appointments more efficiently. Setmore also allows enterprises to share their bookings pages on social media networks, emails, and websites to reach more customers. 

 

Calendar management

Booking an appointment using the Setmore calendar management system only takes a few seconds. As soon as a client fills in details such as name, appointment date, or staff member to see, the system quickly creates a client profile, and stores the info in a database.

The software then sends a notification to both the customer and the service provider. Setmore also sends a link schedule to the person making the appointment in-case they’d like to amend the details in the future.  

 

Online booking

One of the reasons why Setmore is one of our top schedulers is because it allows online bookings. Clients can book appointments from anywhere 24/7. The system relays this information to you and your customers in real-time. 

 

Payment processing

The scheduling app allows you to take either credit cards, Stripe, or Square payments after clients make bookings. Note that Setmore doesn’t have any additional payment processing fees. However, Square and Stripe charge transaction fees. 

Once a customer makes a booking, the system ties in booking and payment details and stores them in the database. That way, it’s easy for you to track payments and send out invoices to customers with pending balances.

Note that Setmore doesn’t offer PayPal as a payment option. Also, the free plan offers only one payment option, which is Square. To use Stripe, you must have a premium account. 

It’s not all bad though:

You can download the Setmore app straight to your iOS or Android phone and manage your payment from there. The app syncs all your primary data seamlessly, allowing you to switch devices seamlessly. 

Another great feature here is the ability to set your account to receive bookings. You can ask your clients to either pay a certain percentage of the total fee or make the full payment to show commitment, which translates into fewer or no cancellations. 

 

Reminders

Setmore sends reminders via email or text message to remind clients to keep their commitments. 

Let’s start with text reminders.

Text message reminders set up takes just a few seconds and after that, you never have to do anything. The software automatically sends out the messages a few hours or a few days before the appointment without you ever lifting a finger

Once you enable the feature, you can customize your texts according to your business. Note that you must have a premium account to set automatic text reminders.

What’s more? 

You can send unlimited texts and monitor these from your end. However, note that clients can opt-out at any time.

And now for the email reminders.

 The appointment scheduler also sends automated email reminders to both clients and staff whenever there’s a; 

 

  • Booking
  • Cancelation 
  • Reschedule

 

Note that you don’t need a premium account to enjoy this feature.

Like the texts, email reminders also notify both clients and service providers, days, or hours before the appointment. You can use an .isc attachment to outgoing emails to enable clients to add the bookings to their Apple, Office, or Google calendars.

 

Built-in CRM system

Setmore doesn’t have a built-in CRM. However, the software can automatically export your contacts to Zoho CRM every time a client makes a booking.   

Why Zoho?

Zoho can help you make accurate forecasts, which will help you adjust your marketing tactics, especially when it comes to promotional offers.  

 

Advanced features

 

Google Analytics

Once you enable Google Analytics, you’ll be able to learn details regarding visitors on your bookings page. 

Why is this information important?

Analytics data lets you know how many visitors visit both your social media and website with intentions of making a booking.

The data also shows you where your visitors come from geographic-wise, or even their age.

With that information, you can tailor-make your marketing campaigns to meet your target audience expectations.

Teleport

Does your business offer services that you can share online, such as training or counseling? Well, Setmore has a built-in video feature that allows you to transform your browser into an office where you can virtually meet your clients. 

With this feature, you can expand your business to global clients. The best thing about the teleport feature is that it doesn’t come at an extra cost!

 

Apps and integrations

Setmore is cloud-based and is compatible with; Android, iOS, Windows, and Mac.

You can integrate your Setmore software to some of the world’s most popular apps for more efficiency. Examples of apps that you can link to your scheduler are: 

  • Social media accounts like Facebook and Instagram
  • Slack
  • Teleport
  • Google Calendar
  • WordPress/Weebly

 

Ease of use 

If you like clean interfaces, then you’ll love Setmore. This software layout is easily navigable, helping you find everything when you need it. 

 

Setmore interface

 

Setmore’s color-coding gives different things a conspicuous look, making it easy for you to spot something quickly. 

 

Customer support

 Setmore has several options through which customers can get help such as;

  • Live chat
  • Phone support
  • Email 

 

Pricing 

The scheduling software has three package options, and they are as follows;

 

  • Free – $0 (1-4 staff logins)
  • Premium – $25/month (20 staff logins)
  • Live booking US and Canada -$89 per month (all premium features and in-house receptionist)

 

 

Verdict 

Setmore is lightweight software, yet full of many useful features. You can reach support by phone, eliminating delays when you need to get an urgent solution.

 However, note that the scheduler can be limiting for large companies. The paid version allows up to 20 users, but that could also be a little too much for companies with fewer employees. 

 Also, note that the software doesn’t offer PayPal integrations, and the only option available for the free plan is Square. If you prefer using Stripe, you must upgrade to premium. 

10to8

Things we liked
+

Two-way synchronization

+

Intuitive interface

+

Excellent customer support

+

Two-way chat feature

Things we disliked
-

Free accounts limited to 100 appointments/month.

-

No color-coding with /MS Outlook

-

Only a limited number of staff can log in

10to8 is booking software that has been in the market since 2012. The appointment management tool is essential for avoiding no-shows and is a favorite among thousands of businesses around the globe.

The software offers round-the-clock booking options so that customers can continue making bookings regardless of their time zone. The scheduler is also mobile-ready and allows integrations with your favorite apps. 

 

Calendar management

The 10to8 calendar management feature offers a stress-free way to coordinate appointments and meetings, which is one of the reasons why it’s on our top 10 appointment scheduling software list. Users can easily view activity logs or appointment changes such as reschedules and payments or cancelations. 

The calendar also has a repeat feature that users can check to schedule repeat appointments, such as weekly, twice a week, and so forth. Also, you can write a private note just in case you’d like to add more details regarding a booking. 

 

Online booking

Right after sign-up, the software asks you if you’d like to take bookings from your website. The feature gives clients the convenience of making appointments from anywhere, and at any time. 

Right away, you can adjust your working hours, create services, and even add a business logo and details. You can also add the booking page to your Facebook page. Clients can also make their first booking online soon after sign-up. 

 

Payment processing

10to8 is one of our top picks because it allows multiple payment options. Clients can send you payment using either of the following; 

  • PayPal
  • Stripe
  • SagePay
  • Credit cards

The app allows you to track payments in-house once clients make bookings. Also, your customers can make payments online at any time, helping you know that they have committed.

If you prefer clients to bring payments in person, you can also set the software to notify them. However, note that this payment option might lead to more cancellations since there’s no commitment via deposit or full payment. 

 

Reminders

One of the reasons why 10to8 is one of our top appointment scheduling software for 2020 is because it offers a variety of options when it comes to reminders. This software offers email, text, and voice reminders, which minimizes the chances of clients forgetting about their appointments. 

The best thing about this feature is that it allows you to track whether the recipients have read their reminders. Note that you can customize all your outgoing messages and emails to represent your brand at all times. 

 

Built-in CRM system

This app has a database regarding various appointments that you can use to gather client preferences. You can also sync your account with Pipedrive or Insightly, to manage your customer data better. 

 

Advanced features

Two-way chats

It’s sometimes essential to follow-up appointments with clients. Also, you or the clients might need to ask or offer additional details.

10to8 has a two-way chat feature that makes it easy for both clients and service providers to stay in the loop. This feature automatically syncs with different calendars such as Exchange, iCal, Office 365, Google, and Outlook.

Reporting

The software’s dashboard has robust reporting features to show you how your business is doing. Here you can see crucial data like bookings, incoming & unread messages, new clients, and booking page visits.

 

Apps and integrations

This scheduler is cloud-based and is compatible with; iOS, Android, Windows, Linux, Mac, Windows, and Windows mobile.

You can link your 10to8 account to over 500 apps including but not limited to;

 

  • Slack
  • Facebook
  • Zapier
  • Salesforce
  • Zoom

 

Ease of use 

The appointment scheduling software has an easy-to-use navigation panel. Features like the calendar, messaging tab, help, or setting are within easy reach.

 

10to8 interface

 

You can also change your default colors to blue or white, according to your preference. 

 

 Customer support

 10to8 offers several options that you can use to reach support, and they’re as follows:

  • Live chat
  • Email
  • Phone

 

 Pricing

This software has not only a free lifetime account but also has a 30 day trial for premium plans. Here are 10to8’s plan options: 

 

 

  • Free – $0/month (100 appointments/month + 2 staff logins)
  • Basic – $9.6/month (100 appointments/month + 2 staff logins)
  • Grow – $20/month (300 appointments/month + 3 staff logins)
  • Bigger business – $40/month (600 appointments/month +6 staff logins)
  • Bespoke – Custom pricing (Appointments and logins according to preference )

 

 

Verdict

10to8is a solid appointment software that you can download to your android or iOS phone. Note that if you’ve got space issues, you don’t have to download the app. You can instead access it from the cloud. 

The software handles bookings effortlessly and has plenty of options through which it sends reminders. Users can also see “read receipts.” Also, the app gives clients various payment options.

However, note that the software has limitations regarding the number of logins and appointments that a business can take on the Free and Basic account. 

vCita

Things we liked
+

User-friendly

+

Excellent customer service

+

Easy customization

Things we disliked
-

No SMS reminder for the Basic plan

-

Glitchy at times

-

Limited calendar features

vCita came into the market in 2010 and is suitable for small-sized service providers such as accountants, attorneys, business consultants, coaches, fitness trainers, amongst others.

The software has a customizable scheduling page. Customers can see details like your availability or service area. You can connect this software to your website, social media, local listing, or email.

 

Calendar management

This appointment scheduling software allows clients to book new appointments using the calendar page. Also, customers can make modifications or reschedule using different platforms. They can pay online 24/7 through the mobile app, websites, social media pages, or email. 

 

Online booking

vCita offers great convenience to clients by allowing them to pick their preferred service providers. Also, customers can make appointments online on a 24-hour basis, from anywhere. 

This feature reduces the number of no-shows by smoothly coordinating the entire process right from booking to the day of the appointment. 

 

 Payment processing

This software allows your consumer to choose to pay soon after making a booking or a few days prior or after rendering your services, depending on your setup.   

Users can pay using credit cards either through your website, Facebook, or mobile. Note that you don’t need to have a merchant account to accept credit card payments.

Other forms of payment options available are;

  • Stripe
  • Square 
  • PayPal 

 

Reminders

vCita has internal reminders sent to staff members from business owners via inbox. Also, the software sends automatic reminders to clients through SMS, email, or both. 

 

Built-in CRM system

vCita is one of the best online appointment scheduling software on our list because of its inbuilt CRM. The solution offers lead management, interaction tracking, lead routing, and mobile customer relationship management as a package.

Once a client visits, for instance, the product page or asks a question regarding a product on the website or social media, the software stores the customer details in a database. Later, a business can analyze this and know how to structure their advertising campaigns in the future.

Also, the software has a lead management system that categorizes leads. Depending on a staff’s availability and skill set, the system then aligns the client to them.

 

Advanced features

Invoicing and billing

From your dashboard, you can easily track payments. For pending balances, you can personalize existing invoice templates to represent your brand. 

This software allows you to email invoices to clients with balances. Alternatively, you can choose to print out the same and present these to clients face-to-face.  

 

Apps and integrations

vCita is cloud-based, and is compatible with; Android, iPad/iPhone, Windows, Mac, and Linux.

You can connect vCita to 2000+ apps using Zapier, for enhanced performance. Examples here include: 

 

  • Salesforce
  • Gmail
  • Google Calendar
  • Constant Contact
  • Gravity Forms

 

Ease of use 

You can start using the software soon after signing up with no technical knowledge. The interface is uncluttered and allows you to reach whatever you need with ease. 

 

vcita interface

 

Setting appointments is straightforward, so if following up with automatic reminders for both bookings and payments.

 

Customer support

This software offers different ways of reaching customer support such as:

 

  • Direct messages
  • Email
  • Submitting a ticket

 

Pricing

If you’re looking for a free appointment scheduling software, this might not be the best option for you. However, we have plenty of other schedulers on our list that have free versions.

The good news is that the scheduler has a free trial period for your assessment. vCita pricing options fall under two categories; Solo and Team. Here are the different packages and pricing for each group:

 Solo

 

  • Essential -$19/month billed annually or $29/month
  • Business – $45/month billed annually or $59/month
  • Platinum – $75/month billed annually or $99/month

 

Team

 

  • Business (Up to 2 users) – $45/month billed annually or $59/month
  • Platinum (Up to 5 users) – $75/month billed annually or $99/month
  • Platinum 10 (Up to 10 users) – $117/month billed annually or $139/month
  • Platinum 20 (Up to 20 users) – $196/month billed annually or $239/month

 

Verdict

vCita is robust software with a built-in CRM and a business management system. The feature-rich software offers value for money with its ease of use, reminders, billing and invoice, online booking, and excellent customer support.

However, bear in mind that you won’t get a free account here. Also, the calendar is not as versatile as those of other schedulers on our list. 

Appointy

Things we liked
+

Mobile administration console

+

Compulsory prepayments

+

Powerful multi-report feature

+

Google bookings

Things we disliked
-

Limited integrations

-

Limited language options

-

Booking from the admin panel

Appointy has been in the market since 2008. This software is suitable for freelancers, stand-alone businesses, and those with branches in different locations. 

Appointy is simple yet powerful and can help you book appointments, integrate it with other apps, send reminders, create gift cards, or even accept online prepayments. This scheduler is one of those that you can easily customize to suit your business.

 

Calendar management 

The simple appointment scheduling software allows you to view your calendar from the customer’s perspective. That way, you can see available time slots, as the customer would.

This app allows you to navigate the app by day, week, or month quickly. That way, you can see each employee’s bookings.  

 

Online booking

Appointy offers clients the convenience of booking from anywhere, and at any time. Also, clients need not register for accounts to make a booking. Also, Google and Facebook can authenticate clients. 

 

Payment processing

Note that clients have to make a prepayment for the system to reserve a spot. The advance can be in the form of a percentage of the entire amount, a booking fee, or the full amount.

 Appointy accepts payments from;

 

  • Credits cards
  • PayPal
  • Stripe
  • Square
  • Authorize.net

 

Reminders

This software allows you to send automated reminders in the form of email or text messages. The notifications remind the clients to plan ahead of the appointment, to ensure zero cancellations. 

In case your clients cancel because of unforeseen circumstances, you can promote the newly available time slots on your website or social media. Label the availability as last-minute deals to ensure the time doesn’t go to waste. 

 

Built-in CRM system

This software provides different ways for business owners to gather details regarding their client needs such as;

  • Facebook profiles
  • In-house database
  • Open ID login

 

Advanced features

This software allows you to create gift cards. You can either offer your clients the cards for free, or for sale. Themes here include birthdays, anniversaries amongst others. 

 

Apps and integrations 

 

Appointy is compatible with; Android, Web, iOS, Windows, Mac, and Linux.

Using Zapier, you can connect Appointy to over 2000 apps such as;

 To mention a few.

 

Ease of use 

This software is easy to figure out for people without prior knowledge. However, someone with experience using Google calendar will find it even easier to use. 

The user interface is dynamic and interactive. Every button, layered window, icon is easy to spot. The software also has high customization abilities, but beware that you need to upgrade to paid plans to enjoy this feature to the maximum. 

 

Customer support

 For queries and support, clients can reach Appointy through different avenues such as;

  • Phone support
  • Online help desk (Note that this is not 24/7)
  • Email
  • Live chat

 

Price

If you’re looking for an appointment scheduling software that’s free, you’ll be happy to know that Appointy has this option. Here are the schedulers both free and paid plans:

 

 

  • Plan – $0 for a lifetime
  • Growth – $19.99/month (Billed yearly and includes one staff)
  • Professional – $49.99 (Billed annually and includes five staff)
  • Enterprise – $79.99/month (Billed yearly and it’s multilocation)

 

 

Verdict

Appointy offers online booking, calendar management, automated reminders, and even allows you to promote cancelations as last-minute deals. Although the app is highly customizable, you have to upgrade to the paid plans to enjoy the feature. Also, the appointment scheduling software that’s free and downloadable comes with limitations in terms of functionality.

SimplyBook.me

Things we liked
+

Customizable templates

+

Charges per month

+

Coupon codes

Things we disliked
-

Lengthy sign-up process

-

Learning curve

-

Can’t connect with multiple calendars

SimplyBook.me is the best appointment scheduling software for small businesses, freelancers, small, medium, and large enterprises in multiple service-oriented industries. The scheduler has been in the market since 2008.

The software offers business owners appealing booking websites upon signing up. From here, you can sell your services, accept bookings, receive payment, send invoices services. 

 

Calendar management

SimplyBook.me allows you to manage your bookings via its easy-to-use calendar effectively. Here, users can not only make bookings but also add notes regarding appointment details.

Users can also mark for break times, as well as view service providers. 

 

Online booking

Clients can make bookings round the clock through mobile, desktop, or other supported devices. Also, users can make bookings through your website, Facebook, Google, or Instagram.

 

Payment processing

Clients can pay deposits or full payments to you after making a booking. You can accept full fees or deposits online through; 

  • Paypal
  • Stripe
  • Credit card

 

Reminders

This app sends reminders to both staff and clients via email and SMS. The system sends notifications every time there’s a booking, cancellation, or reschedule. The admin app also has push notifications that display new bookings. 

 

Built-in CRM system

This software has no built-in CRM. However, you can integrate the software with Bmby for customer relationship management. The integration helps increase database prospects, nurture leads as well as structure campaigns and other marketing agendas accordingly. 

 

Advanced features

API

You can use SimplyBook.me developer API to create an app or website relevant to your brand. With the API, you can create a “Book now” button that’s available to your clients around the clock. 

However, note that there are serves limitations on API requests; 

  • Common servers – 5,000 per day
  • Common enterprise servers – 25,000 per day
  • Dedicated servers – Unlimited requests
Coupons and gift cards

People love coupons and gift wards. 

This office appointment scheduling software offers coupons and gift cards that clients can purchase for their family and friends.

Also, clients can use discount coupons to get free services from you. This feature is one sure way to attract more subscribers. 

 

Apps and integrations

SimplyBook.me is cloud-based, and is compatible with Windows, Mac, Linux, Windows mobile, open API, Android, and iOS.

SimplyBook.me allows integration with other apps using Zapier. Examples here include but not limited to: 

 

 

Ease of use 

Although the interface is user friendly, signing up can overwhelm newbies. Also, using the API requires a bit of technical knowledge.

 

Simplybook.me interface

 

Customer support

 Simplybook.me caters to client needs through various ways such as;

  • Email
  • Phone
  • Live support

 

 Price

 If you’re looking for a free online appointment scheduling software, then you’re in luck. This scheduler has a free version as well as a free trial period. Here are SimplyBook’s plans: 

 

 

  • Free – $0 (Limited to 50 bookings)
  • Basic – $9.90/month (100 bookings)
  • Standard- $29.90/month (500 bookings)
  • Premium – $59.90/month (Unlimited bookings)

 

 

Verdict

This software is useful for any business that would like to automate its booking process. However, it can be a little hard to get around for inexperienced users. The free plan also has limitations in terms of functionality and the number of bookings available. 

Square Appointments

Things we liked
+

Flat rate pricing

+

Easy setup

+

No monthly fees

Things we disliked
-

Limited transaction threshold

-

Costly for larger companies

-

Account stability issues

After purchasing BookFresh, Square developed the appointments service to help improve customer handling in terms of bookings

Square Appointments is now a section of Square Point of Sale (POS). This business appointment scheduling software is suitable for brick and mortar, multi-location on the go, and occasional businesses.

 

Calendar management

Soon after signing up, you can create a test appointment to see how the system works. After that, you can start setting up your booking website. Your clients can see your availability in real-time, allowing them to pick suitable time slots. 

You can view your calendar by day, week, 5-day period, or month. From here, you can also edit your availability and set recurring schedules.  

Also, you can pick where you’d like your meeting to occur, be it at your office, customers’ location, both, or phone. You can also send your calendar to accept all time zones or lockout specific ones. 

 

Online booking

Your customers can choose to make appointments from anywhere, and at any time that is convenient for them. 

If you don’t have a website yet, worry not. Square Appointments offers a free website that your clients can use to book you 24/7. 

 

Payment processing

You can choose to either collect cash or through credit cards. Unfortunately, this software doesn’t support PayPal, Stripe, or other popular options.

 

Reminders

This software sends SMS or email reminders automatically to facilitate proper planning for you and the clients. The reminders come after bookings, reschedules, or cancellations. 

You can set your software to request for deposits. Also, to discourage clients from canceling, you can ask for a cancellation fee. 

 

Built-in CRM system

Square is one of the best appointment scheduling software on our list because of its CRM system. The scheduler has a set of engagement tools to help you analyze customer behavior, collect leads, and build loyalty.

The system has an inbuilt email collection at “Checkout” that you can add to your existing contact list. From the email database, you can see new, regular, one-time, and lapsed clients to help you tailor your campaigns. 

 

Advanced features

Square Appointments does more than accept bookings. The software has a POS that allows you to make sales on goods and services and also track the process in real-time. 

The scheduler also has a reports feature that lets you check your company’s performance in terms of item, type, and discount. The reports are essential in making sales comparisons either daily, weekly, or annually.  

Also, this employee scheduling software allows you to track your staff’s bookings. You can run reports regularly to see how your team is performing.

Apps and integrations

Square is compatible with; Android, Windows, iOS, Mac, and Linux.

This software integrates with other apps to help you work more efficiently, such as: 

  • Instagram
  • Reserve with Google
  • Facebook

 

Ease of use 

Square Appointments has a user-friendly interface for clients, staff, and business owners. Making a booking is easy and takes just a few seconds.

 

Square interface

 

It’s easy to navigate from one icon to the next using a minimalistic panel in your admin dashboard.

 

Customer support

This software is highly intuitive and easy to use. There’s a support center, help guide, and community to help resolve issues. If you prefer speaking to someone, the company offers phone support.

 

Price

Square Appointments is yet another free online scheduling tool that also has paid plans for more features. 

Here are the schedulers different plans; 

 

  • Free- $0 (suitable for individuals)
  • 2- 5 employees – $50/month
  • 6 – 10 employees – $90/month
  • Over ten employees – Custom pricing

 

Verdict

Square is an immersive and easy-to-use scheduler. Aside from managing bookings, the software also comes with a POS system to help you track your sales

For startups, the software can be pricey for companies with numerous employees. Also, the free version can only accommodate one employee. Note that the software has limited payment and integration options.

Checkfront

Things we liked
+

Clean interface

+

Good invoicing system

+

Customizable

Things we disliked
-

Requires an existing website

-

Pricey

-

Not that intuitive

Grant Jurgeneit and Jason Morehouse launched Checkfront in 2009 to simplify scheduling and payments. This booking and inventory software serves enterprises such as accommodation providers, rental companies, tour companies, and activity operators.

Users can easily manage appointments, track payments, send invoices, access reports, and manage inventory. Also, note that you might need to insert some codes to kick start the whole process. 

 

Calendar management

As a business owner, you can set suitable hours to operate your business on your calendar. Clients can see when service providers are available to make bookings according to a time that’s suitable for them.  

From the appointment systemyou can see both your client and inventory calendars. Most booking systems don’t have this feature. 

You can sort your calendar by day, week, or month. The scheduler allows you to see up to six weeks of upcoming bookings and inventory to help you with planning.

Online booking

Users can access this service appointment scheduling software‘s calendar from desktops or mobile phones. Therefore, it’s easy to book appointments on the go, on a 24/hour basis. 

 

Payment processing

You can choose to take full or a percentage of the entire payment upon booking. Checkfront integrates with 23 payment processors such as;

  • PayPal
  • Google Wallet
  • Stripe
  • Sage Pay
  • Authorize.net 

And many others.

 

Reminders

This software has an automated sequence of notifications, making it easy for you to follow all your processes. Reminders come in after bookings, and removal of items from the inventory as well. 

Clients get reminders of balances and appointment date. Staff also gets notifications once clients book them, and right before the client arrives. 

 

Built-in CRM system

Checkfront doesn’t have a built-in CRM. However, you can easily set up a way to manage relationships with your clients using Zoho

The Zoho add on will help you create leads and contacts to your database every time there’s a booking. Note that the scheduler works best with the latest Zoho version. 

 

Advanced features

Reports

Checkfront has a reports feature that allows you to see booking updates and interactions with clients. The outputs are visually appealing and come in the form of charts and graphs. Here are some examples of information that the reports display;

  • Transactions
  • Client booking
  • Staff bookings
  • Vouchers
  • Booking volumes by month/ voucher or discount
  • Cash-out reports

 

Apps and integrations

Checkfront is a cloud-based platform compatible with; Android, iOS, Windows, Mac, and Linux.

You can integrate your client appointment scheduling software with plenty of third-party apps such as:

  • TripConnect
  • Slack
  • Signature
  • Salesforce
  • Zoho 

 

Ease of use 

The inspiration to build the software comes from gaming, hence the game-like learning process. This software’s interface is intuitive, modern, stable, and clean looking. Setting up is easy, but beware that the entire process can take almost half an hour.

 

Checkfront interface

 

Clients can start making bookings with you as soon as you finish the process. You can choose to go with a simplistic interface or customize it to your liking. 

However, note that this scheduler is suitable for businesses that already own a website. If you don’t already own a site, this might not be a good option for you. The good news is that we have plenty of other options on our list that come with a free booking website.

Also, note that the learning curve can be a little hectic for people not familiar with coding. However, there’s always the option of hiring a coding expert to help with the process. 

 

Customer support

This software’s support wasn’t that good at the beginning. However, the company quickly learned from its mistakes and currently has top-notch customer services. Some ways that clients can reach support here are:

  • Email
  • Phone

 

Pricing

This software doesn’t have a free plan. However, it has a 21 days trial period for all its packages, and here they are;

 

 

  • Soho – $42/month (2 staff accounts and 1200 appointments) 
  • Pro – $84/month (5 staff accounts and 3000 software appointments and 3000 bookings)
  • Plus- $169/month (10 staff accounts and 6000 appointments and 3000 bookings)
  • Enterprise – Custom pricing

 

 

The pricing could be a little steep for new startups, but the software offers value for money. 

 *Note that the company bills all its packages annually.

 

Verdict

This software has a multi-calendar that allows you to see both inventory and bookings. The customer support is excellent, so you can be sure that you’ll always get help when you get stuck.

Note that this company doesn’t cover many industries and focuses mostly on tours, rentals, and other similar businesses on that line. However, we have plenty of other software that can suit your business. 

Genbook

Things we liked
+

“Book Now” feature

+

Easy customization

+

Color coding

+

Doesn’t require downloading

Things we disliked
-

Limited payment integrations

-

Limited filtering options

-

Limited support materials

-

Buggy Android interface

Genbook has been in the market since 2006. The software makes booking management easy, improving user experience.

Are you looking for an appointment scheduling software for salons? This scheduler is suitable for small businesses in the following industries; beauty, hair, and wellness.

 

Calendar management

You can set your availability on your calendar to let clients know when you have free time slots. The system also has color coding, which makes it easier for everything to pop out for quick locating.

Customers don’t have to leave Google, Facebook, or City Search to book an appointment, which can help you book more appointments.

The calendar has a “Head-up” feature that lets bookings in whenever you have free time slots. Also, the software helps fill up your empty slots with the “Last minute booking” feature.

 

Online booking

With this software, there is no longer any need for users to wait for hours to make bookings. Clients can book at whatever time so long as they’re within Canada or the US. 

This software automatically connects your business to social media, major search engines, local app, and online directories on a 24-hour basis. That way, you’re less likely to miss a booking, while growing your exposure. 

 

Payment processing

Genbook has an inbuilt POS to help you receive payments securely. You can choose to take full payments before the appointment or get a percentage, and the balance later. 

Upon booking, Genbook instantly captures the payment history. If you chose partial payments, the scheduler sends invoices to your clients to remind them to pay. Also, clients can make payments using their mobile phones for convenience. 

Other payments options are;

  • Stripe
  • Square

 

Reminders

This software limits the number of no-shows by sending reminders via email or text messages. The systems send notifications automatically to both customers and service providers to confirm.

 

Built-in CRM system

Genbook has an in-built customer relationship management to provide you with insights on how to manage your campaigns better. The system displays crucial, like regular, one-off, or no-shows. 

 

Advanced features

Multiple user access and locations

Most appointment scheduling solutions do not have an option for managing branches in different locations. This software allows you to manage staff in different places under one dashboard. 

 

Apps and integrations

Genbook is cloud-based and is compatible with Android, iOS, Windows, Mac, Linux, and Mac.

You don’t have to use your favorite apps when you subscribe to this software. You can connect Genbook with;

  • Facebook
  • Siri
  • iCal
  • Google
  • Constant Contact
  • Instagram

 

Ease of use 

Signing up for this software is pretty straightforward. All you have to do is enter your name, business name, email address, phone number industry, and you’re good to go. However, note that you must be in Canada or the US to use this software.

 

Genbook interface

 

After sign-up, one of the first things that you’ll see is your calendar. Genbooks’ user interface is neat and easily navigable. Everything is where it should be until you need it. 

There’s a row of buttons at the top that takes you to different pages such as analytics, calendar, inbox, offers, amongst others.  

Customer support

Although the booking interface is easy to use, this software lacks in terms of client support options. Locating the help guide isn’t straightforward, and even when you do, it doesn’t contain crucial information. 

However, the scheduler has a blog and a “contact us” option. 

 

Pricing

If you’re looking for the best free appointment scheduling software, this might not be a good fit for you. However, Genbook has a free trial period that you can experiment with as you source for funds to subscribe to the paid plans. You can also check out our list to see schedulers with $0 charges.

Here are the Genbook’s packages;

 

  • Solo – $25/month/one person
  • Teams -$49/month/2-5 users
  • Company -$83/month/6-12 users

 

*Note that Genbook bills annually for all its packages. 

 

Verdict

This software is ideal for salons, wellness centers, and businesses on that line. The app allows you to automate your booking and has reminders to keep everyone in the loop.

This software’s most significant limitation is that it doesn’t cater to an international clientele. This scheduler is only available in Canada and the USA

Also, if you need to add services, you must do so at the beginning of your sign-up process. Otherwise, it’s unclear on how you should do that form your homepage. The help guide is also lacking when it comes to crucial information on how to add things like the booking button. 

Appointlet

Things we liked
+

Value for money

+

Customization options for bookings

+

Responsive customer service

Things we disliked
-

No re-schedule feature

-

Confirmations sometimes go to spam

-

Only one paid plan

Appointlet is a flexible appointment solution that has been in the market since 2012. This scheduler is suitable for businesses in various industries and can accommodate small, medium, and large enterprises. 

This software makes booking management easier for both clients and service providers with features such as seamless calendar sync, reminders, analytics, app integrations, and many more.

 

Calendar management

This customer appointment scheduling software syncs all your calendars, allowing clients to make appointments with no chance of double booking. However, you must update your “Member Availability,” or block out times to let your clients know when to book.

Note that the software doesn’t come with a calendar, and you must have either Google or Office 365 calendars. The lack of a shared calendar that employees can access makes it harder to manage staff appointments.  

You can share your booking page on social media or export it to encourage more appointments. 

The beauty of the Appointlet’s calendar is that it gives you the option of sharing a link with clients on social media. Alternatively, you can embed the calendar on your website or both.

 

Online booking

Clients can make bookings round the clock. This feature allows people from different time zones to make appointments with you, which in turn increases your sales. 

Payment processing

This software accepts payments from the following companies:

  • PayPal
  • Stripe
  • Quick pay

 

Reminders

As soon as your clients make a booking, they get a confirmation with details regarding your reservation. The software also sends a confirmation email on the same to minimize no-shows. 

 

Built-in CRM system

Appointlet doesn’t have an inbuilt CRM. However, you can use Zapier to pass data securely to Salesforce. That way, you collect all the leads from bookings and make analysis for future marketing and analysis campaigns. 

 

Advanced features

Custom branding

This platform allows you to personalize booking pages and emails to match your business colors and colors. That way, clients can easily identify your business.  

 

Apps and integrations

Appointlet is cloud-based and compatible with Windows, Mac, Windows mobile, Android, and iOS.

You can integrate your software with different apps such as: 

  • Slack 
  • Mailchimp
  • Zoom
  • Google meet
  • Infusionsoft

 

Ease of use 

This appointment calendar is easy to use, even for beginners. Set up takes a few seconds, and from there, you can begin customizing your software to suit your business needs.

The interface is easy to use. If you like an uncluttered interface, you’ll love Appointlet’s clean and polished look.

 

Appointlet interface

 

Customer support

 This best appointment scheduling software for mac offers different methods that clients can reach them. 

  • Email
  • Live support
  • Tickets

Note that if you prefer talking to someone to guide you through processes, there’s no phone support. 

 *The aid plan offers priority email. Therefore, the company is likely to answer your emails before those of the free package.

 

Pricing

This software has a free lifetime account and is one of the few affordable ones on our list. Appointlet has one paid plan that costs $8/month/member, which is affordable compared to other options on our list. 

Note that the software offers flexible payment options. If you prefer to pay per month, you have to pay $10 per month instead of $8. For the $8 package, you must make an annual payment of $32 as a one-off payment.  

 

Verdict

Appointlet is an affordable software that only helps you manage appointments but also helps you to grow your business in terms of branding. Also, the software sends reminders to clients and enables integrations.

This scheduler’s biggest drawback is that it doesn’t have a re-schedule feature. If a client wants to book with you again, they have to kick start the entire process all over again. Although the pricing is flexible, there’s just a single package option available. 

Honorable mentions

 

Sometimes, one software might be suitable for one business but might not work for others. It also helps to have more variety.

Although the top 10 list above is solid, there are more schedulers that we found while researching. Although they are not as superior as our top picks, still, they’re worth mentioning nonetheless. 

 

1. Appointmentplus

Appointmentplus is an appointment booking app for small, medium, and large enterprises in industries such as healthcare, retail, government, and logistics, amongst others. The creators of this software built it with flexibility and scalability in mind but helping users save time booking appointments.

This software has configuration tools (over 500), and is HIPAA compliant, meaning that it has topnotch security features. Clients receive confirmation notifications after booking and also reminders when the appointment is almost due. 

Pros

  • User-friendly
  • High configuration ability
  • Excellent customer service

Cons

  • Pricey
  • No free trial

 

2. AgileCRM

AgileCRM is more of a customer relationship management system than it is a booking software. This software has advanced security features to prevent data leaks. Agile CRM is suitable for small businesses with up to 10 users.

This scheduler has an appointment scheduling feature that helps you share your calendar with potential clients. Also, AgileCRM has additional features like project management, gamification, telephony, and deals. 

Pros

  • Gamification for employee efficiency
  • Seamless app integrations
  • Quick contact importation

Cons

  • Limited booking features
  • No tutorial for advanced features
  • Not very customizable

 

3. Calendly

Calendly is a simple software that helps automate booking. This software has essential booking features like automated scheduling, reminders, group scheduling, calendar sync, and online booking. 

Calendly is suitable for individuals and teams in any industry. This software can set appointments for different event types with ease. You can also integrate this software with other apps for efficiency.

This scheduler works well on phones, desktops, and tablets for compatibility. Also, freelancers and staff in brick and mortar offices can use the software. Furthermore, clients can make bookings from anywhere without the need to log in from a desktop. 

Pros

  • Shareable on social media
  • Has a phone app for convenience
  • Easy to use
  • Has a free trial

 Cons

  • No rescheduling feature
  • Restrictive analytics
  • Not customizable visually

 

4. Doodle

Doodle is an appointment software that’s available internationally for quick bookings that save on time. This software sends an automated email every time a customer makes a booking. This software is suitable for remote workers that need to get together once in a while to discuss project details.

This software has a group schedule to help plan meetings with group members. Additional features here are automatic reminders, room booking management system, and app integrations. Note that this scheduler works best with booking staff meetings than with client appointments

Pros

  • Easy to use
  • Easy reporting and management

 Cons

  • Too many ads on Doodle page
  • Limited features

 

5. Scheduflow

Scheduflow is suitable for both small and medium businesses. This scheduler is cloud-based and downloadable to your desktop as an app. This software is ideal for appointment booking and allows you to manage your staff on one dashboard.

If you’re looking for a medical appointment scheduling softwareScheduflow would be a good fit. The scheduler helps you match employees with patients in a speedy manner to save time.

This app has advanced security to keep your patient data away from prying eyes. 

 Pros

  • Customizable
  • Easy to use
  • Color coding

Cons 

  • Glitchy phone app
  • Report customization limitations 

 

Buyer’s Guide – How to choose the best appointment scheduling software

 

Does your business depend on appointments? If you’re here reading this, the chances are that you need a software that can help you seamlessly schedule your booking.  

Settling for the best appointment scheduling software can be confusing, in a market with hundreds of options. To help you narrow things down, we’ve prepared a buyer’s guide to help you make an informed decision.

 

Things to consider before buying scheduling software

 

Purpose

Some solutions like Setmore are suitable for small and medium-sized businesses. Therefore, if your business is large-sized, you might find the scheduler restricting. Others like vCita work best with smaller teams. 

 

Features

Do you need any particular features to help with your scheduling? Different software may not offer the same features. Some might have limited capabilities and might not meet your needs.

For instance, some companies might require a POS, hence a software Square might be more ideal. Also, some free plans might not be satisfactory in terms of features. To access everything that you need, you might need to upgrade to paid plans. 

 

Integrations with other apps

No software is the total package. To work more efficiently, you might need to link your scheduler to apps that you’ve already been using or new apps altogether.

Therefore, you need to subscribe/download for software that offers integrations. Also, bear in mind that different schedulers allow different integrations. 

 

Device compatibility

When testing appointment scheduling, tools find out whether they’re compatible with your existing devices in terms of the operating system. Also, check whether you can access the schedule from multiple devices, including your phone. Some jobs require fieldwork, and it might be necessary to have a downloadable app on your phone or iPad. 

 

Ease of use

Ensure your software of choice is easy to use. Some schedulers are too complex for both clients and staff, making the booking harder than it needs. 

It’s crucial to check whether your scheduler has a knowledge base/help guide. With the right documentation, you can make quick references whenever you get stuck. The software manufacturers should also offer various ways for clients to reach them, either by phone, email, or chat. 

 

Pricing

How much are you willing to spend? Does the software offer value for money? Bear in mind that some software is costlier than others, but deliver on their promises. 

 

Language options

Is the software diverse when it comes to different language provision? Your target audience will determine the languages that you prefer. Remember, your clients can’t book appointments if they don’t understand your software. 

 

Loading times

Make sure that the software takes just a few seconds to load, especially on the front end. Why is this important? Clients abandon pages that take too long to open or carry out specific instructions.

Go for designs with fewer graphics to improve user experience. To be sure, test all the pages before going live. 

 

Free plans/trial free period

The best appointment scheduling software is one that allows users to experiment with its functionality before downloading/subscribing. Always check out the payment plans to see whether they have free versions or trial periods that enable cancellations at any time.

Companies give users anywhere between 7 to 30 days. You can experiment with different free versions until you find software that meets your expectations.  

If you’re on a budget, there is free software with essential functions. This software is free for life; hence you can take advantage of them before you upgrade. 

 

CRM provision

A good scheduler is one that allows you to analyze customer behavior for future planning. The software doesn’t have to come with an inbuilt system, but it should have provisions for linking it to software that offers the service. 

Never underestimate the power of a sound CRM system when it comes to structuring marketing campaigns. These systems can help you get client details after every booking. Also, you get new leads from sales funnels and social media pages such as Facebook and Instagram while retaining the old ones.

 

App integration

In a business environment, optimizing your time helps with productivity. Different apps also have various functions, such as communication, social engagements, marketing. Before getting an app, ensure that it can allow you to integrate it with your favorite software.  

 

Security

With hackers creating more ways to compromise systems, it helps to have an app that is hack-proof or that at least offers the highest level of security. 

Customer data is sensitive and compromising might have consequences that might be detrimental to your business’s existence. Most paid plans have advanced security features. 

 

Report

Reports give insights into how your business is performing at a glance, you can see bookings, staff bookings, invoice paid, clients with balances, or total revenue. Ensure that your software has a reports feature.

 

Customization and branding

Every business has unique needs. Therefore, ensure that your appointment scheduling solution is customizable, as opposed to getting a “one size fits all.” Also, if your scheduler can allow you to place your logo in emails or booking calendars, it’s a huge advantage. 

 

Multi-location

Does your business have multiple locations? Go for software that allows you to manage staff booking in numerous areas from one dashboard, as opposed to one that requires you to have different accounts. 

 

Ratings and reviews

There is nowhere else that you can find honest and unbiased feedback regarding different schedulers than in this article. These are the only places where you can see what clients that have interacted with the software have experienced. 

Just type the software’s name + reviews and ratings on any search engine to see the data. Users rate software according to the performance of features, and you will know beforehand if the scheduler offers value for money.

 

What are the benefits of using appointment scheduling software?

 

Return on investment

Although most quality appointment scheduling apps aren’t free, they tend to attract quality appointments, according to Finances Online. Businesses that use booking software also record more sales, especially the ones with the “Book Now” button.”

The amount of money that you spend on upgrading is likely to pay off with incoming appointments. 

 

Coupons

Most schedulers offer discounts through coupons. You can use these to upgrade to paid plans and save some money.

 

Eliminates booking errors

Imagine receiving a phone call in the middle of a busy day. The chances are that you might end up misspelling names or missing a digit on the phone number.

If you usually write booking details on sticky notes, the chances of losing the information are high. Especially if you’re not the only one that accesses your office.

Software that helps with scheduling lets clients enter details on their own time. Also, most software sends notifications to confirm appointments, and a user can easily spot errors and make amendments from the booking page.

 

Reminder

It’s not uncommon to book appointments and forget about it days later. Luckily, schedulers send reminders days or hours before the meeting, ensuring that you plan you, your staff, and the client plan ahead.  

 

Convenience

Online booking offers customers the convenience of making appointments at any time, and from anywhere. That way, clients don’t feel restricted to make a booking during business hours and can do so when free. 

 

Saves time

Taking bookings using phone calls can be a nightmare. The method is time-consuming and you also have to call to remind consumers regarding pending appointments.

To make a booking, all that a client needs to do is enter a few simple details. The entire process takes a matter of seconds. Confirmations are instant and sending reminders comes automatically. 

Also, you don’t have to waste time with lengthy paperwork writing invoices. Office appointment scheduling software automatically calculates amounts owed and sends reminders to clients. 

 

Reduces Cancellations

Most software asks for a certain percentage of the fee or full amount after making a booking. People are less likely to cancel appointments after parting with their hard-earned cash.  

 

Makes clients feel comfortable

Some issues, especially medical and brain health-related, are sensitive, and most people shy away from getting help. Most schedulers have forms that some people would rather fill than visit a practitioner’s office.

In a nutshell, for people that would rather remain private, schedulers help. Most services don’t require face-to-face meetings, and people might feel more comfortable having a virtual meeting. 

 

Helps staff respond to changes

There are cases where a customer has no choice but to reschedule or cancel an appointment. Schedulers have notifications that let staff know that a client will not make it for the meeting. 

In such events, staff can open up their schedules and start taking more bookings immediately.  

 

CRM

Customer relation management (CRM) is an integral part of any business. Without CRM, it’s hard to know customer behavior and other metrics that can help you tailor your advertising appropriately.

A sound system can help you get more leads and nurture them and serve existing ones better. Most software either has in-built CRM systems or allows integration. 

 

Paid vs. Free Appointment Scheduling software

 

Free software is great when you have budget limitations. However, these options don’t have all the features that you need. Also, free software has safety limitations, and client data could end up in the wrong hands. Paid plans, on the other hand, have topnotch security as well as booking features. 

 

Wrap up

 

Appointment scheduling software has revolutionized the way people book appointments. Schedulers save time compared to traditional booking methods. Most software offers online booking, allowing clients to book from anywhere 24/7. 

The convenience also attracts more clients, since people don’t have to come to your office after making a booking. Reminders also eliminate the chances of no-shows. Most software is also well-rounded and offers reports, billing and invoicing, and tons of other features. 

Lastly, research, research, research.

However, don’t just buy software because it has many subscribers. The software might have millions of users, but the big question is, will it work for your business?

Luckily for you, we at TechJury already did the hard part of the research for you. All that’s left for you is to choose one of the listed software. Which one do you think will work best for you?

 

FAQ

Q:What is the best free online appointment scheduling software?
A:

There are several great free software in the market today. However, note that each software has its own set of features and requirements. The top of the list are Setmore, Appointy, Appointlet, 10to8, amongst others.

Q:How do you schedule appointments with clients?
A:

Booing assignments with clients requires you to set your availability on your calendar. That way, clients can pick time slots convenient for both of you.

Q:How do I book an appointment online?
A:

Scheduling appointments online requires booking software. All you need to do is enter details like your name, phone number, and fill a simple form detailing your reason for booking.

Q:How much does scheduling software cost?
A:

There are many appointment scheduling software in the market, all with varying costs. Some have flat rates while others charge per person or number of appointments needed. You might need to check out different options to settle for a package that suits you cost-wise.

Note that while some are multi-industry, others are industry-specific. Be sure to research what software fits your business unique needs before subscribing.

ABOUT AUTHOR
Deyan G.
Deyan G.
I've been fascinated by technology my whole life. From the first Tetris game all the way to Falcon Heavy. So writing for Techjury is like a dream come true, combining both my passions - writing and technology. In my free time (which is pretty scarce, thanks to both my sons,) I enjoy traveling and exploring new places. Always with a few chargers and a couple of gadgets in the backpack. Follow me on Twitter @DeyanGeorgiev87