Best Chiropractic Software in 2020 – Features & Prices Compared

by Terry Stancheva | Last Updated: April 10, 2020

Let us be your guides through the land of chiropractic tools. With our help, you’ll surely choose the best one!

In this article, we outline our selection of the top 11 best chiropractic software platforms available. We searched through hundreds of reviews and tested a wide range of software platforms to reach our final list. 

This article includes:

✓   The methodology we used to make our assessments.

✓   Detailed reviews of our top 11 choices.

✓   A further 10 reviews of software that didn’t make the cut.

✓   Factors to consider when choosing a solution.

✓   The benefits of using a professional chiropractic software.

Let’s dive in!

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1. ACOM Health

User Rating: 9.9
ACOM Health will help solve all the billing and payment requirements of your chiropractic surgery. It comes with a modern EHR and Practice Management software package to help track patient appointments, run reports, automate reminders, and produce medical charts. With ACOM Health’s billing service you maximize collections from insurance claims and get paid faster.
Read Full Review >
Read Full Review >
ACOM Health will help solve all the billing and payment requirements of your chiropractic surgery. It comes with a modern EHR and Practice Management software package to help track patient appointments, run reports, automate reminders, and produce medical charts. With ACOM Health’s billing service you maximize collections from insurance claims and get paid faster.
Read Full Review >
Key Features
Things we liked / disliked

2. ChiroTouch

User Rating: 9.7
ChiroTouch is a company with a long history and lots of experience in the field. Its chiropractic office software is trusted by thousands of practitioners around the world. With its extensive billing features and impressive EHR database, you will be able to quickly and efficiently serve your patients.
Read Full Review >
Read Full Review >
ChiroTouch is a company with a long history and lots of experience in the field. Its chiropractic office software is trusted by thousands of practitioners around the world. With its extensive billing features and impressive EHR database, you will be able to quickly and efficiently serve your patients.
Read Full Review >
Key Features
Things we liked / disliked

3. PayDC

User Rating: 9.4
PayDC is web-based chiropractic EHR software designed and built by chiropractors, billing professionals, and financial experts. It offers SOAP notes, scheduling, integrated billing, patient care, and insurance planning. Everything is strictly compliant with federal law and designed to help you maximize profitability and reduce admin tasks.
Read Full Review >
Read Full Review >
PayDC is web-based chiropractic EHR software designed and built by chiropractors, billing professionals, and financial experts. It offers SOAP notes, scheduling, integrated billing, patient care, and insurance planning. Everything is strictly compliant with federal law and designed to help you maximize profitability and reduce admin tasks.
Read Full Review >
Key Features
Things we liked / disliked

4. VersaSoft

User Rating: 9.1
VersaSoft Chiro is chiropractic management software from the Versatile Software Systems company, a leading developer of healthcare systems. With over 27 years in the medical software industry, Versasoft Chiro has the experience to back its powerful patient management software. Integrated payments, smart billing, one-click group codes, and much more is offered.
Read Full Review >
Read Full Review >
VersaSoft Chiro is chiropractic management software from the Versatile Software Systems company, a leading developer of healthcare systems. With over 27 years in the medical software industry, Versasoft Chiro has the experience to back its powerful patient management software. Integrated payments, smart billing, one-click group codes, and much more is offered.
Read Full Review >
Key Features
Things we liked / disliked

5. ChiroFusion

User Rating: 9.0
ChiroFusion claims to be the number one cloud-based chiropractic software available. It is 100% cloud-based, secure, backed up and available 24/7 on any Mac or PC. It offers relatively competitive pricing for a package with a wide range of features, EHR-compliance, SOAP notes, and claims management.
Read Full Review >
Read Full Review >
ChiroFusion claims to be the number one cloud-based chiropractic software available. It is 100% cloud-based, secure, backed up and available 24/7 on any Mac or PC. It offers relatively competitive pricing for a package with a wide range of features, EHR-compliance, SOAP notes, and claims management.
Read Full Review >
Key Features
Things we liked / disliked

6. BackChart

User Rating: 8.7
BackChart is a very simplified EHR and medical billing platform with the added option of integrated billing or simply a billing queue. It’s designed for small businesses to get up and running quickly with their first EHR system. The pricing structure scales well so you can select exactly what you need without any unnecessary extras.
Read Full Review >
Read Full Review >
BackChart is a very simplified EHR and medical billing platform with the added option of integrated billing or simply a billing queue. It’s designed for small businesses to get up and running quickly with their first EHR system. The pricing structure scales well so you can select exactly what you need without any unnecessary extras.
Read Full Review >
Key Features
Things we liked / disliked

7. CoAction

User Rating: 8.6
CoAction’s all in one chiropractic software solution put all your patient data, SOAP notes, billing information and more in one organized place. Medical database contributions are supported while strict security measures ensure patient data is kept private. Billing reports, appointments, daily backups, unlimited training, and support are all included.
Read Full Review >
Read Full Review >
CoAction’s all in one chiropractic software solution put all your patient data, SOAP notes, billing information and more in one organized place. Medical database contributions are supported while strict security measures ensure patient data is kept private. Billing reports, appointments, daily backups, unlimited training, and support are all included.
Read Full Review >
Key Features
Things we liked / disliked

8. eChiroEHR

User Rating: 8.3
eChiroEHR is a very new chiropractic management platform with lots of customizable options and a varied pricing structure. It’s not as affordable as some existing solutions but offers a wide range of additional features and strong industry compliance.
Read Full Review >
Read Full Review >
eChiroEHR is a very new chiropractic management platform with lots of customizable options and a varied pricing structure. It’s not as affordable as some existing solutions but offers a wide range of additional features and strong industry compliance.
Read Full Review >
Key Features
Things we liked / disliked

9. DrChrono

User Rating: 8.0
DrChrono is a highly customizable EMR and EHR solution offering medical software for chiropractic practice management. It features a modern, appealing interface and benefits from regular updates to ensure everything always runs smoothly.
Read Full Review >
Read Full Review >
DrChrono is a highly customizable EMR and EHR solution offering medical software for chiropractic practice management. It features a modern, appealing interface and benefits from regular updates to ensure everything always runs smoothly.
Read Full Review >
Key Features
Things we liked / disliked

10. ChiroSpring

User Rating: 7.8
ChiroSpring is a SaaS model (software as a service) chiropractic platform that is specially designed by chiropractors as an all-in-one solution to EHR and practice management needs. It comes backed with modern medical features like SOAP notes, G-Codes, SNOMED, Current Procedural Terminology (CPT) code, and ICD-10 codes. It also covers a range of other therapeutic causes such as acupuncture, naturopaths, and massage therapists.
Read Full Review >
Read Full Review >
ChiroSpring is a SaaS model (software as a service) chiropractic platform that is specially designed by chiropractors as an all-in-one solution to EHR and practice management needs. It comes backed with modern medical features like SOAP notes, G-Codes, SNOMED, Current Procedural Terminology (CPT) code, and ICD-10 codes. It also covers a range of other therapeutic causes such as acupuncture, naturopaths, and massage therapists.
Read Full Review >
Key Features
Things we liked / disliked

11. PracticeHub

User Rating: 7.5
PracticeHub is a modern UK-based patient scheduling system. It has a quick and easy to learn intuitive interface that will appeal to new users. Features include a scheduling calendar, online appointments, automated reminders, and strong reporting. There is also a paperless option for the environmentally-minded and several useful integrations.
Read Full Review >
Read Full Review >
PracticeHub is a modern UK-based patient scheduling system. It has a quick and easy to learn intuitive interface that will appeal to new users. Features include a scheduling calendar, online appointments, automated reminders, and strong reporting. There is also a paperless option for the environmentally-minded and several useful integrations.
Read Full Review >
Key Features
Things we liked / disliked

The System We Followed Evaluating the Best Chiropractic Software – Our Methodology

 

  How We Research – Step-By-Step

The process of selecting our top 11 best chiropractic software platforms involved several steps. Here’s what we did:

1. Researched all available software available and the various technologies specific to the industry.

2. Made a list of essential requirements and potential bonus features.

3. Based on all user ratings and expert reviews we shortlisted 11 software platforms.

4. We downloaded all available trials and contacted the support teams for additional information.

5. We also checked if the solutions offer mobile apps for Android and iOS devices. If available, we download and evaluate their performance. 

6. We then made comparisons between the features available and their performance as a chirosolution.

7. We compared the results of these stats against the price of the software to create a cost-benefit analysis and ascertain value for money.

8. We then evaluate what kind of company size and environment each software package is best suited to.

9. We finished our reviews off with our verdict, based on all the information we had gathered.

 

How We Reviewed the Software on This List

 

»  Ease of Use

 

Some chiropractic management software offers a free trial with limited functionality. However, it gives a decent feel for the performance of the platform.  We’d always install each trial and evaluate its features to make a well-informed comparison against other software.

 

»  Key Features

 

There are some differences between the universal medical billing software and the one specially designed for chiropractors. 

We’d go through each of the main features, add appointments, create customers, run reports, and test billing to get a feel for the software. We’d always evaluate how certain features would appeal to different sized practices. 

This included checking the various ways in which patient records are held, including SOAP (Subjective, Objective, Assessment, and Plan) notes, Electronic Health Records (EHR) and Electronic Medical Records (EMR). 

 

»  Advanced Features

 

The best chiropractic software should have some pretty great features.
For any advanced features that aren’t available in the free version, we’d read reviews to discover how existing clients feel about them. We would also contact the software’s support team for extra details.

Various advanced features include things like treatment suggestions, online appointments and reminders, and posture elevation.

Third-party integrations were another important factor to investigate. Depending on the industry and target market, certain integrations can add a lot of value to chiropractic computer software.

 

»  Database Security and Deployment

 

These days you can never be too careful, especially with financial and medical information. All data on databases and the network should always be protected by strong encryption protocols while at rest and in transit.

Many top-rated chiropractic software providers will offer installation either for free at a small extra charge. This ensures that the software is deployed in the most secure fashion and all processes run smoothly.

 

Chiropractic Software Comparison table

This chiropractic software comparison table shows the various features of common software. It indicates which features are present in the top 11 platforms we selected.

 

 

The Best Chiropractic Software in 2020

ACOM Health

Best medical practice management system for large businesses
Things we liked
+

Great billing and payment tracking features

+

Comprehensive training

+

Automated email and text reminders

+

Self-service and check-in for customers

Things we disliked
-

Expensive

-

No running ledger of costs

-

Not easy to implement

ACOM Health is top-rated chiropractic software, focused heavily on managing the billing of chiropractic clinics, providing insurance and collecting payments. It offers its RAPID software system which promises to streamline accounting, reduce unpaid bills, and free up staff hours.

 

Ease of Use & Interface

The RAPID chiropractic billing service has a common design with drop-down menus on the left and a clear calendar. There is a decent amount of graphs and reports without too much unnecessary information. Everything is well presented and easy to find.

 

ACOM Health Key Features

Billing

ACOM Health’s key feature is its powerful billing services. Its award-winning software is full of administration tools to help keep track of payments, collect debts and balance books.

 EHR and PM Software

In addition to its billing services, ACOM Health offers additional software for Electronic Health Records (EHR) and Practice Management (PM).  The cloud-based software comes with training, a MIPS certified dashboard, medical documentation, chiropractic SOAP notes software, and patient data management.

Templates and Charts

A range of pre-configured charts and templates are provided with point-and-click ‘visual helpers’ and self-populating data.

Automated Alerts

Various automation is included, such as missing documentation alerts and patient progress assessments. There are also “Functional and Pain Assessment” alerts for accurate G-code selection.

ACOM Health vertebrae chart dashboard screenshot

 

Extra Features & Add-ons

 •  Insurance Billing Service – A dedicated insurance team for quicker payment to ensure cash flow.

 •  Dedicated training  – An ACOM Health Chiropractor provided to support the training of EHR.

 

Security & Backup

ACOM assures data is protected with the highest industry-standard encryption and stored and backed up in the cloud.

The software is HIPAA compliant, which means sensitive patient data is collected and stored in accordance with the Health Insurance Portability and Accountability Act standards.

 

Pricing Plans 

 •  Chiropractic Software Only: $299/month

Features: Patient scheduling software, billing, HIPAA, EHR, templates, audit proofing alerts,  self-service, reporting

Optional: home registration, appointment reminders.

 •  Insurance Billing Service (optional): quote basis

Features: dedicated insurance team, quicker payment of insurance claims, reduced accounts receivables, steady cash flow, full transparency.

ACOM Health reports dashboard screenshot

Customer Support

Customer Service is available via online chat, email or phone during office hours. While most reviews are good, it would seem that phone support sometimes takes a long time to answer.

However, they are quick to respond to criticism and always offer a resolution.

 

ACOM Health Limitations

The high-cost could be restrictive to smaller practices.

There appears to be a limit to the number of diagnoses and patient complaints available.

 

Conclusion

An expensive package aimed at wealthy, busy practices – truly one of the best chiropractic software. ACOM Health focuses on ensuring payments are received and chasing up on insurance claims. It seems to be a very professional service aimed at established practices that need administrative help tracking large numbers of clients. It certainly has many impressive billing features but is probably not ideal for a small practice mainly focused on improving patient care.

ChiroTouch

Best ONC certified Complete EHR for small practices.
Things we liked
+

Ease of use

+

Advanced billing

+

Highly customizable

Things we disliked
-

Dated interfaced

-

Errors in reporting

-

Customer support is subpar

ChiroTouch is one of the top chiropractic software platforms for small businesses. It provides an on-premise system for health records and management software that can be installed on Windows machines. Plus, there’s an iOS app. There are some nice templates for chiropractors, SOAP notes, billing features, and appointment scheduling.

 

Ease of Use & Interface

The ChiroTouch interface looks a bit outdated and could do with a design update. However, it is simple and clear to navigate and the color scheme is easy on the eyes. It is a bit text-heavy and could maybe do with some more images and graphs. At least it runs smoothly enough.

 

Key Features

EHR Features

The Electronic Health Records feature can be integrated with a chiropractic lab and used wirelessly on an iPad to offer easy patient access. 

Appointment scheduling

Create reminders, select rooms, set up automatic messaging, and quickly view patient information. Patients can also access the system to complete medical forms prior to appointments.

Billing

With ChiroTouch’s billing, you can organize budgeting, create invoices, manage claims, and view patient accounts.

ChiroSoft patient data dashboard screenshot

ChiroTouch Add-ons & Extra Features

Advanced Billing – There are some extra finance features like DME billing, worker’s compensation, claim scrubbing, and automated batch posting.

 

Security & Backup

ChiroTouch ONC-ATCB certification ensures that the chiropractic software meets all security, integrity, and data exchange guidelines.

ChiroTouch encrypts all health information in storage and transit.

 

Pricing Plans 

Pricing starts at $259 /mo. 

There is a one-time setup fee and a minimum 12-month contract.

ChiroSoft back chart dashboard screenshot

Customer Support

There is online chat and telephone support between 5 AM-5 PM (PT), Mon-Fri.

The quality of support varies wildly, with many customers reporting inexperienced staff and long waiting times, while others rate it highly. Overall it appears to have a 50/50 success rate.

 

Limitations

Reporting – Some customers complain that the reporting features are limited and often miss data or provide incorrect results. There are also problems with reporting across multiple locations.

 

Conclusion

ChiroTouch looks very outdated which doesn’t instill a lot of confidence from the start. However, it does work well and it seems the developers have spent time improving the backend features rather than the interface. This is why we put it on our best chiropractic software list.

Although good from an operations point of view, it still needs an upgrade if it hopes to continue competing in the modern world. The billing features and EHR database are very good but customer support could be better.

PayDC

Best chiropractic practice management software for legal and billing needs
Things we liked
+

High-quality customer service

+

Strict legal compliance

+

Fast training and onboarding

Things we disliked
-

Lack of automation and customization

-

Not ideal for large practices

-

Lack of financial reporting

PayDC is a legal and compliance-focused system for chiropractic clinics. It aims to make it quick and easy for practices to verify patient insurance and get bills paid. There is also scheduling software, decent SOAP notes, and care plan management software with some medical charting features. 

 

Ease of Use & Interface

The web-based interface looks appealing and has a fresh feel to it. Online reviews confirm its ease-of-use and small learning curve. Customers praise the powerful accounting functions and the simple claim submissions procedures. 

 

Key Features

Reduced Training Time

One of PayDC’s main features is the powerful onboarding that gets staff up-and-running in no time. The simple to use system and comprehensive training reduces overhead costs and wasted time associated with new software adoption

PayU Billing

PayDC’s outsourced billing system, PayU, handles all denials, rejections, claim follow-ups and appeals. They check patient eligibility beforehand and assist with precertification, referrals, and CPT & ICD-10 coding (International Classification of Diseases code).

Federal Law-based System

PayDC’s medical software was developed in conjunction with billing professionals and expert auditors to provide a legally compliant care plan. It ensures dramatic reduction in liability risk and quick verification of patient insurance coverage.

 

Extra Features & Add-ons

 •  Unlimited Technical Support – PayDC offers free, unlimited technical support with all its packages with email, phone, and a 24/7, out-of-hours ticketing service.

 •  Mobile SOAP notes app – This web-based SOAP notes are accessible on any tablet and give practitioners quick access to patient information, exam features, and care plan generation.

PayDC patient history dashboard screenshot

PayDC Security & Backup

PayDC is compliant with HIPAA Secure Now risk analysis. 

All client details are encrypted.

Data centers have biometric scanning and security camera monitoring 24×7.

 

Pricing Plans 

Pricing in on a quote basis per product, starting at $149 /month.

Unfortunately, individual item costs are not provided.

A free demo is available but no free trial.

 

Customer Support

Customer support is extensive and highly rated by independent reviews.

Phone support: Monday – Friday 9:00 a.m. – 6:00 p.m. EST.

Email and online ticketing support is also available and monitored 24/7.

 

Limitations

 •  There is very little automation so many tasks need repetition

 •  Unable to make billing changes out of hours

 •  Lack of reporting on accounting features

Conclusion

PayDC comes across as standards-based healthcare solutions, highlighting its strong legal compliance and financial support. It has a freshly updated, modern interface and comprehensive SOAP notes system. Surprisingly, it seems to have dropped the ball when it comes to reporting and automation. For a small practice this might not be a problem but as business grows, automation and reporting are features you will need. Hopefully, we’ll see PayDC improve on these features in future releases.

VersaSoft

Best chiropractic office software for Windows users
Things we liked
+

Decades of experience in the industry

+

Affordable pricing

+

Excellent billing features

Things we disliked
-

Not EHR certified

-

No outcomes assessments

-

No cloud services

VersaSoft is a long-running chiropractic-specific EMR software solution that has had several upgrades over the years. It benefits from a modern interface with decades of experience in its development. Billing services, in particular, are impressive. However, it is an on-premise software platform only with no cloud services.

 

Ease of Use & Interface

The VersaSoft Windows interface is not particularly fancy, especially with its old Windows-style icons. However, everything is logically placed and most users say it operates like clockwork. 

Some features have been noted to be running slowly though, like reports and charts.

 

Key Features

Patient and Calendar Management

Securely store patient information, schedule appointments and keep track of clinic data. Add EOB entries, customize charge slips, run reporting, and many other features.

Smart, integrated billing

The advanced billing in VersaSoft Chiro uses Intelli-Learning features to quickly provide EOB’s (explanations of benefits).

You can also run batch billing of multiple unpaid claims.

Multiple service coding

With VersaSoft you can enter any CPT code to automatically add the modifier or adjust the price for you.

VersaSoft billing report dashboard screenshot

Extra Features & Add-ons

 •  Automated Text Reminders – With VersaSoft’s Ultimate package you get automated text reminders to let patients know about upcoming appointments.

 •  Integrates with OpenEdge – VersaSoft Chiro integrates with OpenEdge for credit card payment processing.

 •  Full Inventory Management – Use this tool to quickly calculate values, profits, taxes, costs and run reports.

 

Security & Backup

There are login screens for all applications. There’s also 160-Bit encrypted database.

HIPAA Compliant

Updates and patches are released frequently to address any issues.

 

Pricing Plans 

Standard: $69 / mo

 •  Standard medical software with common features. 

 •  2 hours of support and training per month.

Ultimate: $99 / mo

 •  Extras: unlimited support, continued training, texting plan, database maintenance, text appointment confirmation, data conversion

There is an initial installation fee and a 12-month minimum contract.

VersaSoft appointment view dashboard screenshot

Customer Support

Support is available by phone, email, and online form. It does not mention time restrictions. The quality of support is rated highly.

 

Limitations

 •  Not EHR certified.

 •  No cloud services

 

Conclusion

VersaSoft is an on-premise chiro management software, offering only a Windows desktop installed app. Some might find this preferable, although these days many desire the advantages offered by cloud services. The interface is a bit dated but this chiropractic software comes with decades of experience to back it. If you aren’t too worried about looks and want an affordable package with strong financial features, VersaSoft is the one.

ChiroFusion

Best web-based EMR solution for small to midsize businesses.
Things we liked
+

Fully cloud-based, 24/7 access

+

Integrated billing

+

Thorough SOAP note functionality

Things we disliked
-

Tech support is not included free

-

Lacks customization

-

Can be slow in some browsers

ChiroFusion is a complete chiropractic practice management solution developed specifically with chiropractors in mind. It’s fully cloud-based system makes it instantly accessible from anywhere with all data synced and backed up automatically. The key advantages are its excellent integrated billing features that can save a practice a lot of money.

 

Ease of Use & Interface

The interface is a real bonus in ChiroFusion, with a modern slick design, intuitive menus and loads of features. It is cloud-based though so performs slightly differently depending on the browser you are using.

 

Key Features

Integrated Billing

With ChiroFusion’s integrated billing and payment processing, you don’t have to worry about the added costs and hassle of a third-party provider. Users rate this as their favorite feature of the software.

Anytime Access

The cloud-based system is accessible 24/7 from any web-connected device, including PC, Mac and Tablet.

ChiroFusion patient dashboard screenshot

Extra Features & Add-ons

 •  Automated Scheduling – Setup automated reminders and online scheduling to simplify managing a chiropractic practice.

 •  Integrations – Integrate with Physitrack to provide patients with exercises notes and videos via a downloadable app.

 

Security & Backup

ChiroFusion is HIPAA compliant web-based EHR software

ChiroFusion.com has an X.509 certificate & HTTPS encryption.

 

Pricing Plans 

ChiroFusion Software Plans:

Plan Monthly Extra Features

Plus: $99 Standard features, no support

Pro $179 Live support

Platinum $279 Online scheduling, support, intake forms, text reminders

 

ChiroFusion billing services cost 2.99% on all charges.

 •  No startup fees or long-term contracts

 •  Cancel anytime

 •  Free 30-day trial.

ChiroFusion billing dashboard screenshot

Customer Support

ChiroFusion customer service is not included in the basic plan

Paid support includes 24/7 live rep, online support, and business hours phone support.

 

Limitations

No customer support included in the basic plan.

 

Conclusion

ChiroFusion is a very modern, simple chiropractic software platform. Fully cloud-based with a sleek design and excellent pricing structure. It features strong security and compliance, integrated billing and SOAP note functionality. Unfortunately the basic doesn’t include tech support and users have complained running slow at times. Other than these small issues we think it’s a very decent piece of software.

BackChart

Best basic chiropractic software for small practices
Things we liked
+

Simple learning curve

+

Accessible 24/7 from anywhere

+

Very professional billing and records

Things we disliked
-

The patient portal is cumbersome

-

Initial configuration can take time

-

Too basic for large practices

BackChart is a basic Electronic Health Record (EHR) provider specifically for chiropractors. It is entirely cloud-based and more affordable than server-based systems that require installation and setup on-site. Users can access the system from anywhere at any time, and it works through any browser on Mac, PC, or tablet.

 

Ease of Use & Interface

BackChart is a fairly simple system so it’s quick and easy to find where everything is and pick it up. It has some extra features in the billing section and you can run reports but otherwise, it’s conveniently simplified.

 

Key Features

Patient Charting

BackChart’s main feature is creating patient notes with its charting documentation. You can organize by incident, export reports, create medical alerts, establish progress, and more.

Billing Queue

The billing queue lets review work before submitting it for billing so as to ensure proper data collection. Run reports that list patients and their billing status, add or subtract procedure codes, modify diagnostic codes, change patient demographics, and/or amend the patient report.

Patient Portal

The Patient Portal software helps save time by allowing patients to check appointments, provide extra information and update details.

BackChart billing queue dashboard screenshot

Extra Features & Add-ons

Kareo integration – Kareo is a leading provider of web-based medical billing. BackChart integrates with Kareo to provide billing for chiropractors and reduce claim rejections.

 

Security & Backup

CCHIT Certified EMR / EHR

ONC-ATCB Certification

 

Pricing Plans 

Package Monthly Includes

 •  Light $89 EHR only

 •  Basic $189 EHR (own billing)

 •  Complete $299 EHR, Practice Management, Kareo (own billing)

 •  Premium $149.50 (+4-8%) EHR,  Practice Management, Kareo, Billing Services

 

All packages include: charting, scheduling, storage, workflow, patient portal, billing queue, reporting, 15-day free trial, no contracts

Complete and Premium include: credit card processing, statements, dashboards, insurance eligibility, e-claims, and remittance.

$89 / mo per additional clinician.

BackChart patient billing queue dashboard screenshot

Customer Support

There is a comprehensive knowledge base on the BackChart website as well as a contact form, email address and phone number (although this appears to be for sales only).

 

Limitations

 •  No claims management

 •  No patient records

 •  Billing is a paid extra

 

Conclusion

Back Chart is mainly a web-based EMR solution with integrated third-party billing software. The charting system works very well and is easy to learn but other parts of the software lack the same strong functionality. If you already have a billing system then Back Chart could be a good addition for your EHR needs. However, with the cost of the added billing service, it becomes quite an expensive package. You might find a more affordable package elsewhere.

CoAction

Best complete chiropractic solution.
Things we liked
+

All-in-one EMR service

+

One-click customizable SOAP notes

+

Batch billing

Things we disliked
-

More expensive than average

-

Cloud service is extra

-

New software, limited data available

The CoAction chiropractic EMR software offers all your patient data and SOAP notes compiled in an easy to use interface. Lots of billing features, reports, charts and database functions available. All packages get unlimited training and support. Additional cloud services available.

 

Ease of Use & Interface

No independent reviews exist regarding this software but reviews offered by CoAction suggest the software is very easy to use. I was unable to access a demo or trial version.

 

Key Features

Database

The CoAction patient database is simple and intuitive with the following features:

 •  conversion included

 •  appointment book

 •  daily backups.

Billing

Billing is CoAction is quite extensive and has some very useful batch billing features, plus the following:

 •  full billing reports

 •  easy rebill options

 •  care plan wizard

 •  post EOB payments wizard

SOAP Notes

CoAction SOAP notes feature a one-click customizable button structure to streamline your note-taking functions.

CoAction EMR software dashboard screenshot

Extra Features & Add-ons

 •  Patient Organized File for a Paperless Office

 •  Automated Payments in Care Plans

 •  HCFA Bill Batch Wizard

 

Security & Backup

Very little info is provided regarding security, however, the site mentions daily secure backups.

 

Pricing Plans 

Plan Monthly Install Server buy out option (waives install fee).

EMR Basic $199 $500 $8,500 once off

EMR Pro $289 $950 $150 / month

 

Pro includes: 

 •  unlimited users

 •  self-check-in

 •  online scheduling

 •  late text reminders

CoAction medical billing software dashboard screenshot

Customer Support

 •  Phone support (hours unspecified).

 •  Online chat support 

 •  Comprehensive, searchable knowledge base.

 •  Support ticket logging.

There are very few reviews online about this software so it’s’ difficult to judge the overall quality of support. 

 

Limitations

 •  Not EHR certified

 •  No claims or patient account management

 

Conclusion

CoAction is not the cheapest chiropractic management software we’ve featured here but it seems to deliver when it comes to billing and note-taking. Large chiro practices will appreciate the batch-billing function and the one-click automation features in the SOAP notes. However, it does lack EHR certification and some compliance and advanced management features. There aren’t many online reviews yet but the software looks promising from what we’ve seen.

eChiroEHR

Best web-based solution for chiropractic practice management.
Things we liked
+

fully cloud-based

+

MACRA ready

+

end-to-end Revenue Cycle Management

Things we disliked
-

more expensive than similar products

-

horrible color coding

-

very new software, lacks testing

eChiroEHR is an expensive, fully cloud-based electronic health record (EHR) solution aimed at high-end practices. It has a well-structured pricing system providing either just an EHR system, a practice management platform, or integrations of both.  The software offers all the usual features of an EHM and PM with several advanced features not seen elsewhere.

 

Ease of Use & Interface

eChiroEHR seems like a decent chiropractic EHR software with lots of advanced features we’ve not seen elsewhere. It’s very new to the industry so independent reviews are rare but it looks good on the first view. The website is packed with in-depth information explaining all features in detail.

 

Key Features

Practice Management

Front office features include:

 •  registration, check in-out, and scheduling

 •  data auto-population

 •  patient card creation with photo

 •  customizable fields and calendar views

 •  color-coded appointments

Backoffice features include:

 •  Prepare/import Encounter Sheets to generate claims

 •  Claim Status Inquiry and Response

 •  Patient Eligibility and Authorizations

EHR

 •  SOAP note templates: flexible structure, efficient workflow

 •  Examination templates: dermatone, inspection, motion range

 •  Hot Spot Notes: identify medical issues quicker

 •  Treatment templates

eChiroEHR patient info tablet view

Extra Features & Add-ons

 •  MACRA ready – Medicare Access and CHIP Reauthorization Act of 2015 (MACRA).

 •  Patient Portal – Patients can engage via the online portal, access info, check appointments

 

Security & Backup

 •  ONC-ATCB Certified

 •  EHR Certified

 •  HIPAA Compliant

 

Pricing Plans 

Plan Monthly Details

EHR only $175 Standalone or integrated with existing PM

PM only $195 Includes clearinghouse and unlimited claims

EHR+PM $345 Integrated EHR+PM, clearinghouse+unlimited claims

 

Revenue Cycle Management: 7% of collections

eChiroEHR patient info desktop screenshot

Customer Support

 •  business hour phone support

 •  ticketing and 

 •  remote support sessions

 

Limitations

No E-prescriptions.

 

Conclusion

eChiroEHR is a feature-packed cloud-based EHR system with the price tag to match. It has some great advanced features like MACRA medicare compliance, revenue cycle management, and an impressive client portal. It’s still a very new piece of software though so we are yet to see if it delivers on all its promises. If so, it would likely be a good compliment to a busy, high-end business. Small practices might find it too expensive and full of unnecessary extra features that they don’t need.

DrChrono

Best chiropractic scheduling software for third-party app integrations.
Things we liked
+

Built-in communication tools

+

Excellent design and interface

+

Integrates well with Apple products

Things we disliked
-

Bad customer support

-

No pricing info supplied

-

Can be slow and buggy

DrChrono features an EHR-specific platform for chiropractors as part of its wider electronic prescription (eRx) suite of software. Amongst its offerings are electronic medical records (EMR), mobile EHR, practice management, and chiropractic billing software. There is also a Revenue Recycle system and API platform for customized integrations.

 

Ease of Use & Interface

The integration of DrChrono tools with both internal and third-party apps make using this platform a breeze. In addition, it has some of the strongest mobile and tablet support in the industry. The DrChrono software as an overall very modern and professional feel to it.

 

Key Features

EHR

 •  mobile EHR app for iPads to increase patient engagement and improve productivity

 •  free drawing, medical speech-to-text

 •   lab ordering, e-prescribing, etc

 •  seamlessly integrated EMR, patient engagement, and billing in one platform

Practice Management

 •  The PM has scheduling, business operations, automation, and medical billing tools.

 •  DrChrono is one of the only EHR provides with official Apple Mobility Partner status

Patient Engagement

 •  Create color-coded appointment types to highlight certain details

 •  Activate online appointment scheduling on your website

 •  Automate text and email appointment reminders 

DrChrono dashboards on desktop, tablet, smartphone and smartwatch

Extra Features & Add-ons

 •  DrChrono Connect – Using DrChrono Connect you can build your own secure APIs or use existing medical apps to add custom functionality to your EHR platform.

 •  Complete RCM Service – DrChrono has a Revenue Cycle Management (RCM) platform with billing experts and coding compliance officers to handle medical claims and maintain a steady income.

 

Security & Backup

All communication is secured by SSL AES 256-bit encryption.

 •  HIPAA compliant

 •  EHR certified

 

Pricing Plans 

All pricing is provided on an individual quote basis.

Plans:

EHR & Practice Management 

Basic scheduling and clinical functionality enables you to schedule appointments, send appointment reminders, utilize free-draw tools and more to help your practice succeed.

Advanced EHR & Practice Management 

With advanced scheduling and clinical functionality, utilize the latest tools including insurance eligibility checks, lab integrations, e-prescribing, patient and flags to streamline your workflow.

EHR, Practice Management & Medical Billing Software

We combine our all-in-one EHR and Practice Management solution with a suite of billing tools that enable you to seamlessly bill through the DrChrono system.

EHR, Practice Management & Revenue Cycle Management Services

Focus on your patients, not your payments with our fully-managed medical billing services. Take a back seat while our team of medical billing and experts transform your practice’s revenue.

DrChrono RCM reports dashboard

Customer Support

There is an online chat, a comprehensive searchable knowledgebase, and a ticket logging service.

A phone number is available but doesn’t specify support.

Independent reviewers indicate that customer support is bad. 

 

Conclusion

DrChrono is one of few chiropractic solutions we’ve seen that makes use of API technology for users to develop and integrate their own third-party apps. We believe going forward this is something that is going to become more popular in lots of software. As a result, DrChrono is a very flexible platform that could be customized to work with existing software and any upcoming developments. 

Unfortunately, it falls short on its customer service and we were unable to get any information on price. Online reviews seem to like how easy the software is to use but say support is bad and bugs go unfixed.

ChiroSpring

Best ONC-ATCB certified medical billing solution.
Things we liked
+

Excellent customer service

+

Modern touch-enabled software

+

Well-structured and affordable pricing

Things we disliked
-

Billing service fees are high

-

Software updates often and can be slow

-

No spell check

ChiroSpring is an extensive EHR software platform for chiropractors, acupuncturists, doctors, and other medical therapy specialists. It is rated #1 Cloud-based EHR by SoftwarePundit. The MAC, Windows, and Cloud-based software.

 

Ease of Use & Interface

The modern touch interface makes ChiroSpring a wonderful tool for patient side assistance and taking SOAP notes. It sometimes slows down during updates but most users say they are very happy with the interface and it’s easy to learn. 

 

Key Features

Scheduling

In scheduling you can create single or recurring patient appointments,  block schedule days, and customize the calendar. Details include the reason for visit, account balance or phone number amongst others.

Billing

Charges are categorized automatically based on status (not-signed, submitted or submitted). View disputed charges and charges on hold and see real-time accounts receivable information, such as the number of outstanding claims.

SOAP Notes

SOAP notes are both printable or viewable on screen via the app. You can print a single SOAP Note or a date range of SOAP Notes.

ChiroSpring SOAP Notes dashboard

Extra Features & Add-ons

 •  Touch Interface – SOAP notes and other details can be added and edited entirely by touch.

 •  Images – Upload x-rays, MRI’s and other imagery and add annotations.

 

Security & Backup

ChiroSpring is a HIPAA compliant EHR and is ONC CERTIFIED for Stage 1 and Stage 2 Meaningful Use as well as MIPS.

 

Pricing Plans 

Plan Monthly Features

Grow $99 Scheduling/Billing/Claims/SOAP, ERA, Appointments

Pro $229 Support, Enhance SOAP Features, Online Appointments

Accelerate $279 Online Patient Intake, Self Checkin Patient Kiosk

 

Installation on plans: $495

Additional provider: $49/mo

Integrated billing:  6.99% of collections

ChiroSpring patient history change dashboard

Customer Support

Support is provided via phone, email or online form.

Independent reviews rate the level of support highly.

 

Limitations

No spell check built-in

 

Conclusion

ChiroSpring is a very popular, well-rated cloud-based chiropractic solution. It has a range of modern medical coding features and strong compliance. The SOAP notes, in particular, are very impressive and for the basic plan, it is one of the more affordable chiropractic management software on our list. 

It does get a bit expensive for advanced features, especially the added billing, but for a basic system, it’s very well priced. Now it just needs a spellchecker.

PracticeHub

Best chiropractic EMR software based in Europe
Things we liked
+

Simple UI

+

Affordable pricing

+

Automated features

Things we disliked
-

No EHR certificate

-

No claims management

-

Only available in Europe

Practice Hub is a very new player. Founded in 2015 in the UK, it is currently only available in Europe. As such it is not yet EHR certified nor does it offer claims management but it does offer the standard features along with decent automation, reporting, and integrated apps.

 

Ease of Use & Interface

The modern interface is quick and easy to use through its web-based solution. With a recognizable design that mimics a modern operating system, new users will pick up the interface quickly.

 

Key Features

Scheduling 

PracticeHub has a clear and intuitive calendar with interchangeable views. It’s quick and easy to add entries, block schedule appointments, and make online bookings.

Billing 

The EHR and medical billing platform is simple and works well. You can set up membership plans, make customizable prepaid packages, and take instant payments.

Reports

Reporting in PracticeHub is quite detailed and customizable. There are several options, from general, financial, marketing, and customer retention reporting. All reports can be filtered and exported to CSV

There are also several statistics available on the dashboard showing things like ROF conversion percentage and average customer visits.

Retention

Users can keep track of patients to see when they need recurring treatment or if they have dropped out of care. This helps to communicate effectively and ensure practitioners can keep track of symptoms sufficiently. 

PracticeHub overview dashboard

Extra Features & Add-ons

 •  Automation – PracticeHub has some built-in automation features to save you time on reminder emails and patient tracking.

 •  Paperless – Keep up with modern environmentally friendly practices with PracticeHubs paperless features. It also has a colorful digital notepad system to quickly see patient info.

 •  Integrations – PracticeHub integrates with Stripe and GoCardless for online and recurring payments. It also has several CRM integrations, including autopilot, keap, and MailChimp. For file storage, it connects with Google Drive, Dropbox, and OneDrive.

 

Security & Backup

PracticeHub has comprehensive security procedures in place. All data is encrypted during transfer by 2048-bit SSL and 2-factor authentication is available.

In addition, servers are:

 •  hosted at Digital Ocean datacentres in the UK. 

 •  monitored and guarded 24/7

 •  accessed by biometric readers with two-factor authentication

 •  maintained by battery and generator backup

 

Pricing Plans 

All plans come with 1 practitioner included. (Prices only provided in GBP)

PlanMonthlyAdditional usersExtra features
Core£29£10
Atlas£69£15automation, retention & analytics
Enterprise£459£40dedicated infrastructure & support

 

All plans include online bookings, calendar, recall tracking, prepaid packages, integrations, reporting, and others. 

You can add unlimited additional users and host multiple locations. 

There is a 14-day free trial.

PracticeHub billing software dashboard

Customer Support

Support is available 24/7 through an online rep. You can also log a support ticket or search the extensive online knowledgebase.

 

Limitations

 •  Practice Hub is not EHR certified and does not provide any claims management.

 •  Only available in Europe

 

Conclusion

PracticeHub is a decent web-based EMR solution but it’s still quite new and might need to iron out some bugs before it’s perfect. Its best feature is its sleek modern interface which will appeal to younger users. It has good modern features like automation and paperless accounting but as it is currently only available in Europe it is quite limited. If in the future they port the software to a wider global market it will undoubtedly be well received.

Buyer’s Guide – How to choose the best software for your chiropractic practice?

Every organization is individual and its needs may differ. To help you choose the best solution for your practice we prepared a list of the most important things to keep in mind while going through our best chiropractic solutions reviews.

 

What is important to consider when evaluating chiropractic solutions?

 

»   Practice size and growth

 

You should assess your organization size before searching for medical practice software for the chiropractic industry, as different packages are designed to better suit certain practice sizes. If you have a very large practice with many practitioners and hundreds of patients, it’s more important to find software that can handle the load. 

Consider your future growth too – if you plan to expand it might be cheaper to buy a scalable platform from the start as migrating, later on, is difficult.

 

»   Specific requirements

 

If you have any specific needs or require a customized solution, these details will also need to be addressed. Many software packages fit a rigid model and can be difficult to configure for unusual businesses. However, many customizable platforms are also available. Some of the more advanced and complex platforms, like Practice Hub, for instance, even offer integrations with marketing and CRM automation tools

Online chiropractic software reviews often give a good idea of a platform’s flexibility or special features.

 

»   Technical concerns

 

If you have a very traditional business or one with less tech-savvy users, this will also be a factor to consider in your selection. Very complex, modern platforms might not appeal to staff without strong computer backgrounds. 

Cloud-based systems are often the best choice if you have only a little technical expertise but some practices prefer to have the software installed locally. Keep in mind that locally installed software might require the purchase of additional hardware.

 

»   Security

 

When working with medical record management software it is imperative that you treat patient data with the utmost care. It is your responsibility to ensure that the software you choose has sufficient security to ensure patient information is kept safe. 

Professional software should make clear the various safety standards with which it complies and the ways in which it secures data. High-quality chiropractic software should be both ONC-ATCB Certified, HIPAA compliant.

These healthcare data breaches statistics will help you understand better the importance of security and data encryption.

 

»   Cost

 

Finally, you want to get the best possible solution that is within your budget. There is no point buying something so cheap that it can’t do the job, nor is it profitable to overspend on unnecessarily complex software. Independent reviews and comparison charts give a good indication of value for money in a specific price range.

Many chiropractic services offer billing as an extra service that is usually priced in as a percentage of earnings. Depending on the time and human resources you spend on in-house billing, it is often more profitable to outsource this to an external service provider.

 

What are the benefits top chiropractic software could bring?

The core benefits of chiropractic industry software are the ability to schedule appointments and store client data. With this feature comes added benefits like appointment reminders and other forms of patient communication. Having these features efficiently organized through a software platform will give practitioners more time to spend with patients.

These days, most software support electronic health records (EHR) and Subjective, Objective, Assessment, Plan (SOAP) notes. These help to keep secure documentation of a patient’s specific conditions in an easily accessible format that can be updated and backed up digitally.

Billing is another feature that is often included with chiropractic software or integrated with it through a third-party software provider. This simplifies invoicing and bill tracking by utilizing the existing patient database to automate creation and issuance. Some of the best billing services provide insurance claims assistance,  budgeting, and patient accounts.

Finally, reporting is an important feature that is found in most of the best chiropractic software platforms. Decent reporting should give you an overview of patient attendance, staff productivity, expenditure, profits, insurance claims, and other important business details.

 

Top Chiropractic Software Alternatives

You already saw the top 11 chiropractic solutions, but there are more good options available on the market. Below, you will find additional 10 tools, that quite not made it to our best list, but still could be the right choice in some particular cases.

 

AMS Software

AMS provides various types of chiropractic features including practice management software, clearinghouse, EMR, and reports. However, the software lacks any billing or invoice features which, for the price, makes it not good value. 

If you already have a billing service it might be useful but for a similar price, you can get a better product with billing included. Customer service reviews are not good either and it would seem the platform needs a bit of an upgrade.

 

Chiro8000 (Chirosoft)

Chirosoft appears to have now been rebranded to Chiro8000. The Windows software offers once-off packages at fairly expensive prices. While it is EHR certified, the fairly simple chiropractic software doesn’t offer much more than any other package. 

However, it does have everything that a chiropractic business would need, including EHR, billing, patient kiosk, reminders, and scheduling. If you want a one-off paid software package this could be good but it’s expensive upfront payment.

 

Chiro QuickCharts

Quick Charts has a fairly comprehensive chiropractic offering that includes billing, scheduling, certified EHR, SOAP Notes, reminders, auto-posts, and patient check-in. However, the design of the website and interface are subpar compared with more modern offerings and no cloud service is available. 

To get it up and running you would need your own server equipment and extra costs to install and maintain it. For a cheap, one-off installation some might like it but it needs a makeover to compete in today’s market.

 

ChiroPractice Pro

ChiroPractice Pro is an affordable and scalable web-based chiropractic EHR software solution for any size practice. It offers anywhere, anytime access, real-time insurance, patient portal, and scheduling. The website is impressive and features an active blog with regular updates. 

The amount of support documentation and training videos online is another amazing feature. However, ChiroPractice Pro lacks independent online reviews and appears to have recently rebranded. It does seem promising though, so maybe one to watch.

 

Align Billing Dynamix

A cloud-based, all-in-one, integrated Practice Management system for physical therapists, chiropractors, and integrative medicine. Billing Dynamix offers unlimited support, automation, customization and revenue cycle management.

Billing Dynamix’s chiropractor-specific solution, Align, is an ONC-ATCB certified medical billing solution. However, the company provides no pricing information so we don’t know the target audience or whether the system offers value for money. It may be a good system but we find it’s not best practice to obscure costs unnecessarily.

 

EZBIS

This long-established traditional chiropractic company has developed its software over 20 years, combining years of experience with modern technology. However, the design and interface have lagged behind, leaving software that looks more comfortable in the ‘90s.

The square, clunky style icons might appeal to tech-dinosaurs but for chiropractic software with this price tag, most people would expect more. EZBIZ offers a fully-featured platform with the knowledge and experience to back it up but without a serious facelift, it will sadly be left to the history books.

 

Atlas

A detailed chiropractic system with integrated online booking, subjective questions and notes, and NeuroSimulator videos for patient education. Atlas aims to provide a paperless solution to chiropractic offices. Graphics could do with some polishing but the interface operates smoothly.

The only issue is that software comes blank and needs a lot of configuration and data importing before it is up and running. Some basic templates and preconfigured codes for billing would be a big improvement. 

 

Genesis

Genesis is an ONC-certified chiropractic platform designed by chiropractors. It offers cloud-based EHR and billing services with documentation, graphs, and reporting. It has a huge amount of functionality packed into one piece of software.

A strong point is Genesis’ patient relationship features, which ensure patients are kept well-informed of all procedures and billing. Unfortunately, the system is over-complicated and most users report difficulty learning and using it which leads to delays in service. Not ideal for a busy practice.

 

Spinetech SOAP

Spinetech SOAP is a simple back-charting, x-ray radiography, and note-taking platform. It’s excellent for annotating images and performing posture analysis. However, the platform has no added features for practice management or billing.

If you already have a practice management platform in place and want more advanced x-ray and charting software, then Spinetech SOAP will be good for you. However, it’s more expensive than what most chiropractic software costs these days has charting included already.

 

Eclipse

Eclipse is an ONC- and HIPAA-certified complete EHR and practice management platform with billing, scheduling, and reports. It is designed to fit any size organization, from single practitioners to multidisciplinary, multi-site practices. Its interface is very detailed which could take some training but might also be a plus for some.

Although it ticks all the boxes with features and compliance, the platform runs slowly and users report regular issues. Furthermore, customer service is not rated highly and responses are mixed.

 

 

Wrap Up

As you can see there’s quite a lot of options when looking for chiropractic software. Choosing the wrong package could be detrimental to business. You need to get a clear idea of your business needs, whether existing systems can be integrated, staff training requirements, cost, and a multitude of other factors. 

Most importantly, don’t forget to factor in:

✓   Any necessary legal compliance

✓   Number of practitioners that you have

✓   Patient size and frequency

✓   Existing hardware and software

✓   Hidden costs – especially monthly fees and cancellation terms

In the beginning, you weren’t aware of the many factors to keep in mind.

But now, you’re armed with knowledge and have very detailed reviews for the best solutions on the market. We’re sure you will undoubtedly find the perfect one for your practice!

Studies show that choosing the best chiropractic software for your business will save time and boost profits. So you have no reason to hesitate!

ABOUT AUTHOR
Terry Stancheva
Terry Stancheva