The 9 Best Contact Management Software in 2019

by Teddy Mitova

So you are looking for contact management software. No, actually you’re looking for the best contact management software there is – or at least one that gets the job done without hassle.

But how can you choose with so many options and each one claiming to be the best?

No worries! You’ve come to the right place to find the answer.

Here you will see a list of the best contact management software of 2019.

We’ve carefully selected and tested these CRMs and prepared this Top 9 Contact Management Software list to help you.

Contact Management Software Rating Best For Link
zoho best contact management software techjury review 4.9/5 all businesses Visit Website
hubspot contact management software techjury review 4.8/5 SME Visit Website
insightly contact management tool review techjury 4.7/5 SME Visit Website
less annoying crm contact management software techjury review 4.6/5 small businesses Visit Website
4.5/5 SME Visit Website
4.4/5 all businesses Visit Website
4.3/5 all businesses Visit Website
4.2/5 SME Visit Website
4/5 large businesses Visit Website

Here’s how that happened:

Methodology

I took on a journey to discover the best of the best contact management software. Here’s what it looked like:

  1. Read an enormous amount of contact management software reviews and get familiar with what clients usually need in such software.
  2. Notice which ones appear most frequently.
  3. Check out the websites of the most popular contact management software.
  4. Make a list of the top 25 best-performing products.
  5. Compare prices and features, see what each free and premium package includes, etc.
  6. Eliminate those that offer less than the rest.
  7. Select the top 20 and get a free trial with each if possible.
  8. Identify features that are of the utmost importance to users.
  9. Narrow down the list to the top 9.
  10. Test their features and customer support.
  11. Explore their tutorials and additional information.
  12. Make a detailed list of features for each comparing benefits and shortcomings.
  13. Rate and order the top 9.

And here is the case study if you want to have a look.

In each of the contact management software reviews that follow you will find an overview, a thorough analysis of the software’s ease of use, customer support, features, pros and cons, and prices. And finally, the verdict and our rating.

Without further ado, let’s go choose the best contact management software for you!

Here comes the holy list!

Top 9 Contact Management Software

1. Zoho CRM

Zoho Corporation was founded as early as 1996 but under a different name – AdventNet. In 2005, it launched Zoho CRM followed by other applications. They were so successful that the company changed its name to Zoho.

Big names such as Amazon, Netflix, Ducati, Amiad, Selectra, Southern Cross Protection, Purolite, and Abu Dhabi Aviation use it.

Ease of use

It is easy to set up and intuitive to use. Interface customization is also a breeze with this contact manager.

Support

Support is very polite and helpful. They respond quickly and do their best to resolve an issue.

Features

You can integrate it with business apps such as LinkedIn, Slack, Office 365, Twitter, G Suite, Zapier, MailChimp, Zendesk, and Unbounce.

There is Zia – an AI sales assistant you can call or chat with. It can help with any customer information from your CRM system. It detects anomalies, suggests the best time to call a prospect, and studies their sales patterns.

Works on Android and iOS, and online.

Pros:

  • You can customize records and create industry-specific views.
  • Advanced and in-depth analytics in the form of charts, funnels, targets, comparators, etc.
  • Real-time notifications across multiple channels.
  • Live chat with website visitors.
  • Offers single-click dialing, reminders, and call analytics.
  • Affordable.
  • Multichannel CRM – phone, live chat, email, social media.
  • Easy customization of the interface, easy to set up, and intuitive to use.
  • Great mobile app.

Cons:

  • Limited customization.
  • Not very complex.
  • Not the best design.
  • The UI is slow.

Who is this CRM best for?

Zoho is for businesses of all sizes, but it’s especially great for small companies with a limited budget. It’s a perfect CRM for beginners and even mid-sized businesses.

Price

There is a 15-day free trial. After that, you can choose between 4 types of plans – standard, professional, enterprise, or ultimate edition. You can see the pricing list here.

Verdict

Zoho CRM is a great option, especially for small to midsize businesses but not only. Its most noticeable feature is the AI-powered sales assistant that makes it stand out from other similar software. However, customization is limited and design and UI could be better. Overall, it is an excellent first CRM that you will want to use for years.

Our rating: 4.9/5

2. HubSpot CRM

HubSpot was founded in 2006 and since 2014, they’ve been offering a free CRM product that tracks and manages interactions with customers and prospects.

Companies like VMware, Subaru, Atlassian, DoorDash, G2 Crowd, Purple, Wistia, and ClassPass have used HubSpot, which supports 6 languages and has 64,500 customers in over 100 countries.

Ease of use

Signup takes 5 quick steps. It’s easy to set up and start using this contact management system even if you are a beginner.

Support

Phone and email support are limited to paying customers. Otherwise, everyone can seek help in the HubSpot community.

The support team answers quickly. I’ve been satisfied with their response 2 out of 3 times.

Features

HubSpot CRM is separate from the product called HubSpot but it includes free versions of the Sales Hub, Service Hub, and Marketing Hub products. The list of contact management tools includes live chat and bots, advertising tools, lead generation tools, web forms, and helpdesk tools.

With the free plan, you get 15 minutes of calls monthly. This allows users to make calls directly from a web browser and record them if needed. The software automatically tracks calls and adds them to a record. Benefits also include 5 templates and 200 notifications per user monthly, 5 Documents, 5 Snippets, and 1 booking page for each user. You have useful customer cards.

The HubSpot CRM integrates with Gmail, G Suite, Microsoft Office for Windows, and other software.

Pros:

  • Saves a lot of time for following up leads.
  • Useful knowledge transfer and recommendations.
  • Keeps great track of customers.
  • Easy to have complete integration of calendars and email if you have a Gmail account.
  • Easy to set up.
  • Amazing native integrations.
  • Clean design.
  • Good on mobile.
  • The easiest to learn both from a user and admin perspective.
  • You can customize the fields.
  • It’s easy to add users with specific access.
  • Reliable and well-maintained.

Cons:

  • If you have an independent email account instead of Gmail, it’s trickier to integrate calendars and email. You need a Gmail account to integrate the calendar.
  • Limited customization.
  • Workflows are not great.
  • Sometimes support is not great – they could be more trained and knowledgeable.

Who is this CRM best for?

HubSpot CRM is perfect for small to midsize businesses since its basic plan is free.

Price

HubSpot CRM is a free contact management software. There are also many paid extras you can choose from, for example, email marketing tools starting at $50 per month.

You can check out the pricing list for all the premium pricing plans and features.

Verdict

HubSpot CRM is a great option overall, especially for small to mid-sized businesses. It’s free and easy to use. However, support is not the best, and customization is limited. If you’re not a fan of Gmail, you might experience some difficulties. Undoubtedly, a great first CRM software and the best marketing solution combining many tools.

Our rating: 4.8/5

3. Insightly CRM

Insightly is the most popular CRM software worldwide for Google and Office 365 users. It’s mainly designed for small and mid-sized businesses. It has over 1.5 million users around the world in a range of industries such as media, communications, consulting, construction, and manufacturing.

Among its customers are Bloomberg, Sanofi, Bosch, and Lockheed Martin.

Ease of use

It’s very easy to use and user-friendly. The to-do list is a great plus when you want to assign tasks to employees.

Support

Support is very knowledgeable, friendly, and helpful. When you don’t understand something from the training videos, a quick call to support can clear things up. There is email and phone support available.

Features

There is a free version, which you can start with risk-free. Then you can upgrade to a professional one, which includes email marketing tools and provides an easy interface with MailChimp. It’s easy to add features as your company grows.

It integrates with Gmail, MailChimp, Evernote, DropBox, Google Apps, and more.

Works on Android and iOS, and online.

Pros:

  • Easy training videos for all levels of users.
  • Reliable support.
  • Useful to-do list feature.
  • Clean, efficient design.
  • It has a free version you can test with no strings attached.
  • Insightly is constantly developing and adding improvements to its software.
  • User-friendly and easy to use.
  • Great client profiles.
  • Great custom tagging options.
  • Great Gmail integration.

Cons:

  • Quite pricey for small businesses.
  • You need the paid version to be able to forward emails.
  • Old-fashioned design that won’t be to everyone’s taste.
  • More customization options would be welcome.

Who is this CRM best for?

All kinds of businesses use Insightly, but its main targets are small to mid-sized businesses. That said, small companies might find it a bit pricey.

Price

You can use it for free or choose one of the upgraded plans. Check their website for more details.

Verdict

Insightly might not be the prettiest out there but it has features that can make users fall in love with it. It’s easy to use and customer support is great. It’s best for mid-sized businesses, as it can get expensive for smaller ones.

Our rating: 4.7/5

4. Less Annoying CRM

It’s all in the name – this CRM’s goal is to be less annoying and more helpful than anyone else on the market. It’s rated Most Affordable CRM, #1 CRM for Small Business, and #1 in Customer Service.

Ease of use

Very easy to use. There are helpful guides and videos.

Support

There are free phone and email support for everyone. Each time I needed customer support, they were great – friendly and efficient. They were available to answer emails even on the weekends, which is rare.

Features

It is entirely web-based (Cloud-hosted) and you can access it from any device. You can sync with Google Calendar. It offers lead reports, easy collaboration with your team, and handy customization options.

The free 30-day trial includes your own dedicated CRM coach to help you get used to the platform.

It integrates well with MailChimp.

Check out their website for more information.

Pros:

  • Quick setup and easy to use.
  • Friendly customer support and useful training videos.
  • Very affordable.
  • Clean design.
  • CRM coach included.
  • Easy to upload docs and set reminders.
  • Easy to customize and great customization options.
  • Regular improvements to the software.

Cons:

  • No mobile app.
  • Harder to navigate on a smaller device like a phone.
  • No search feature.
  • The calendar doesn’t sync with iCal.

Who is this CRM best for?

It’s mainly for small to mid-sized businesses. It’s best known as a small business contact management software.

Price

The first 30 days are free, and then it’s only $10 per user per month.

Verdict

Less Annoying CRM is among the best CRM for small business. It is very user-friendly. It keeps things simple by offering just one plan that is affordable and offers simplicity and convenience to all. The biggest drawback is the absence of a mobile app. If you can live with that, LACRM is an excellent option for your small business.

Our rating: 4.6/5

5. Nutshell

nutshell contact management tool techjury review

It’s all you need in a nutshell! It is simple, yet sophisticated, providing the much-needed features for your business for effective CRM.

Ease of use

It’s quite easy to use this contact managing software, and if there are any problems, support is quick to help.

Support

Support is very friendly and always on spot. It feels like talking to a friend every time.

Everyone has access to email, phone, and live chat support. The Nutshell support page is also great for new employees.

Features

Nutshell works online, on Android, and on iOS. It has all the needed business integrations like Asana, Gmail, Slack, Facebook, Google Contacts, Google Drive, Google Sheets, Outlook, MailChimp, Office 365, Skype, Twitter, and many more. The rest you can check out here. There are also email and calendar integrations.

Pros:

  • Reasonable price.
  • Easy and flexible setup.
  • Foolproof to figure out and start using.
  • Consistent and clean design.
  • Not a steep learning curve.
  • Attractive color palette and intuitive design.
  • Constant updates.
  • Fast and friendly technical support.
  • Unlimited storage.

Cons:

  • You’ll probably need a few add-ons, which increases the price.
  • Limited customization.
  • Can be a bit confusing at times.

Who is this CRM best for?

It’s best for small to mid-sized businesses that are looking for affordable and reliable CRM.

Price

There is a 14-day free trial. After that, you can choose from a Starter plan at $19 per user per month, a Pro plan at $35, and a custom plan called Pro Plus – you can see the pricing list here.

Verdict

Nutshell is a great CRM that is best for small to mid-sized businesses. It is affordable, although it can get pricey depending on what extras you need. Overall, it is an easy and efficient CRM option with great support.

Our rating: 4.5/5

6. SuiteCRM

suite crm best contact management software techjury review

SuiteCRM is an open-source contact management software for businesses of all types and sizes. It’s the most popular open-source CRM worldwide. With 4.5 million SuiteCRM users worldwide, this software has to be doing something right. Among these are Watt+Volt, Scottish Book Trust, and Humanetics Innovative Solutions.

Ease of use

Relatively easy to use, though CRM beginners might need a bit of time to get used to SuiteCRM.

Support

Support is helpful but sometimes slow. Depending on your subscription, there is phone and email support, as well as forums and a support portal.

Features

It is a great open-source CRM. It is available through a web app, as well as on Android and iOS. 

Pros:

  • Great customization options.
  • Fairly easy to install and use.
  • Lots of features and frequent updates.
  • Easy to integrate with other platforms.
  • Simple design and user-friendly interface.
  • Fast, reliable, secure and well-organized.
  • No monthly fees per user and unlimited users.

Cons:

  • Community support is a bit slow.
  • Some integrations don’t work completely well (like Google calendar).
  • UI could be better.
  • Could be overwhelming.

Who is this CRM best for?

Any size and all kinds of businesses looking for an affordable, self-hosted CRM that has a range of modules and customizable features.

Price

There is a free 30-day trial, after which you can choose a package here. The price might seem higher than the rest but remember this price includes unlimited users (as opposed to a lot of other platforms, where you get charged per user).

The more user accounts you need to use, the more attractive SuiteCRM becomes for you.

Verdict

If you’re looking for an open-source CRM with plenty of features – SuiteCRM is the right one for you! And it’s the perfect match if you have many user accounts and you’d like to avoid paying for every single one monthly.

Our rating: 4.4/5

7. Freshsales CRM

freshworks contact manager techjury review

Freshsales CRM accommodates all kinds and sizes of businesses. Its customers include Dyson, GardaWorld, Flyrobe, FabHotels, Joblift, Offset Solar, and many more.

Ease of use

There is a steep learning curve, but customer support is available.

Support

Support is always great and quick to resolve any issues. Always ready to guide you step by step. There is the option to chat, and you can even book one-on-one remote sessions. That way, an expert can show you the solution directly on the screen.

Features

It has a built-in phone and email, AI-based lead scoring, 2-way email sync, and more. Freshsales works on Android and iOS, and online.

Pros:

  • Highly intuitive UI.
  • Constantly evolving.
  • Cost-effective and flexible.
  • Great customization and integration options.
  • An option to attach documents to clients’ files.
  • Easy to delegate tasks and collaborate with teams.
  • Great tracking of emails.
  • Access to the complete database via the mobile app.
  • Excellent and organized knowledge database with videos and FAQs.
  • Great customer support.

Cons:

  • The interface is clunky.
  • Overwhelming, even for experienced users.
  • Sometimes loads a bit slowly.
  • A steep learning curve.

Who is this CRM best for?

It is great for any size and kind of business.

Price

There are several plans you can choose from, depending on the size of your team and business, and what features you need. They start from $12 per user per month (if you’re billed annually). Note that you can choose to be billed monthly or annually, and the latter is a fair bit cheaper.

Verdict

While it’s not as intuitive and quick to learn as other CRMs, Freshsales is an advanced and efficient software. Besides, customer support is always there to help. You can choose whether to be billed monthly or annually, which is a plus. Overall, a great choice, offering different plans to match all preferences and needs.

Our rating: 4.3/5

8. Pipedrive CRM

pipedrive best contact management software techjury review

According to their website, Pipedrive CRM leads to a 28% average increase in close rate after users’ first year. It is responsible for $24B worth of closed deals for more than 90,000 companies in 179 countries. Its customers include Amazon, Skyscanner, Vimeo, and Festo.

Ease of use

It’s simple and easy to use. The homepage sums up all your tasks perfectly.

Support

All plans get 24/7 support via chat and email. The support team prides itself on answering in 60 seconds or less, and so far it hasn’t disappointed.

Features

It supports all kinds and sizes of businesses.

It works online, on Android, and on iOS.

It integrates well with Google Calendar, Gmail, Google Contacts, and many other useful business apps. It supports over 100 apps and integrations.

Pros:

  • Easy to use.
  • Fast customer support.
  • Sleek interface.
  • Clean design.
  • Most integrations you might want are available.
  • Great visual pipeline management.

Cons:

  • Lacks an internal platform for email messaging.
  • Filters could be more helpful and better organized.
  • A bit slow to refresh sometimes.
  • Customization could be improved.

Who is this CRM best for?

It’s mainly for small to mid-sized businesses who’re looking for a reasonably priced CRM for US and EU companies.

Price

There is a free trial. Then there are several plans you can choose from – each one offering an annual and a monthly plan. Again, signing up for the annual plan is the cheaper option in the long run.

Verdict

Pipedrive is one of the best visual pipeline management software. Its strong points outnumber its minor flaws. Overall, Pipedrive CRM leaves you satisfied and allows you to run your business more efficiently and with less effort.

Our rating: 4.2/5

9. Maximizer

maximizer best contact management systems review

Maximizer is a web-based CRM for all types and sizes of businesses. Among the 120,000 companies that use it, there are the University of Oxford, Hallmark, Siemens, Mayfield, and the National Bank of Canada.

Ease of use

It’s easy to use it once you get used to it but requires some time to learn, especially if you’re a beginner.

Support

Support is fast but could be more friendly and elaborate more.

Features

You can choose to use Maximizer’s Cloud or self-host it. It’s only web-based, so there is no mobile app.

You’ll receive Sales, Marketing, and Customer Service modules, third-party integrations, and mobile CRM access. You can easily integrate Word, Excel, Outlook, and hundreds of apps through Zapier.

There are a 30-day free trial and a 60-day money-back guarantee.

Pros:

  • Good design.
  • 2 months money-back guarantee.
  • Lots of integrations and modules.
  • A choice between many options.
  • Solid and reliable.
  • Very flexible.
  • Easy to understand the logic behind everything.

Cons:

  • Quite pricey.
  • Customer service could be better.
  • It doesn’t integrate well with some apps.
  • Takes some time to learn.
  • Only an annual subscription option.

Who is this CRM best for?

Considering its price, Maximizer is best for large businesses and intermediate to advanced users. It’s also best for those who can do without a mobile app.

Price

Maximizer only offers annual plans, and you need a minimum of 2 users to use it (each paying a subscription fee). You can see all the options here.

Verdict

Maximizer is a great solution for large businesses and advanced users. Although it can be expensive, it is reliable and flexible, allowing you to do business your way.

Our rating: 4/5

So these were the best contact management solutions. But…

How to choose the best for your business?

We often can’t decide whether to get a pizza or a burger. How can we pick the right contact management software for our business then?

It’s easier than you might think. First, you have to figure out what you need. To do that, answer the following 10 questions:

  1. Why do I need contact management software?
  2. What problems do I want this software to solve?
  3. How much money can I afford to spend on it monthly or yearly?
  4. Are there specific features I expect this software to have?
  5. What kind of reports do I need?
  6. On which operating system and kind of device will I be running it?
  7. Do I need to integrate other apps into the contact management software?
  8. How important is design for me?
  9. How important are customization options for me?
  10. What are my requirements for customer support?

It’s a good idea to jot down your answers and then go through our list of the best contact management software again. This way you will have a clearer picture in your head and immediately recognize if certain software will be right for you or not. Pay close attention to the pros and cons and evaluate what is most important specifically for you and your business. There will be probably 2 or 3 options that attract you the most – compare them and see which one is the perfect fit.

If you take the time to do this, you won’t regret it. A bit of an effort now will certainly pay off later.

Who needs contact management software?

Every business, no matter its size, needs contact management software. It is a secret weapon and the sooner you get it, the better. Otherwise, you will likely lose good leads and miss potential sales.

Why is it important to pick the best CRM for you?

No two companies are the same. It is important to pick the CRM that works best for you so that it meets all your needs. Similarly to buying a piece of clothing, you will know which one is just right immediately when you try it or even first when you see it.

Key Takeouts

Contact management software or CRM, as you already call it like a pro, will instantly change your life for the best. No matter how big your company is, using a CRM is a must if you want to stay ahead of the competition and never lose leads and customers again. Gotta catch ‘em all!

Now that you’ve been acquainted with all these top CRM solutions, you’re probably closer to understanding exactly what you need. There are certainly one or two of these software that have caught your attention and seem to be the best fit. Why not go back and take a closer look? Your new best buddy awaits you!

With CRM, the game will change – to your advantage! Why wait any longer? Go grab this life-changing opportunity and boost your sales!

Good luck!

FAQ

Q: What is contact management software? / What is CRM software?

A: Contact management software is also known as CRM (Customer relationship management) system. It is a software that helps companies organize their sales and marketing to get a larger customer conversion rate. It acts as a contact database for your communication with each individual or business. This includes names, emails, addresses, phone numbers, notes, important dates, and so on.

This is key to being more organized and effective. Communication with customers is crucial for success. CRM will help you follow up with contacts regularly and will keep a log of all the conversations, allowing you to easily search and find what you need wherever you are.

Q: What is the difference between paid and free CRM?

A: Free contact management software options are great if you are at the beginning of your journey and can’t set much money aside for that. It’s also great if you want to test the water first. Free platforms can show you the process and help you realize what features you actually need and what you can do without.

However, everything has a price. Free versions come with fewer features than paid ones. Customer support is also poorer, which often renders free platforms just a temporary solution.

If you want to upgrade to a paid contact management software and get to enjoy the full deal, there are lots of great options to choose from. Just skim through our list and you’ll see which one grabs your attention.

Q: Which is the best CRM?

A: There isn’t one CRM system to rule them all. There are always pros and cons. The important thing is – which is the best fit for you and your business? You can find out by answering the list of questions in our How to choose?” section and reading our CRM reviews.

Q: How hard is it to use a CRM?

A: Not hard at all. All contact management software are similar at their core. Once you learn the basics, it’ll be a breeze, no matter how many times you switch between different software. Learning the basics is easy as pie since there are always video tutorials and customer support available. Once CRM enters your life and you learn the ropes, it will make it easier than ever and you’ll wonder how you’ve lived before.

Q: Why do you need a CRM?

A: If you have a business of any kind, you need a software for contact management so that it can grow. CRM helps you organize and analyze customer data so that you never miss any customers and opportunities to sell. CRM automates processes related to marketing campaigns, purchases, and customer satisfaction to provide a better experience for both businesses and customers.

Q: Which is the best free CRM software?

A: It all depends on what features you’re looking for. Some of the best free contact management software are HubSpot and Freshsales.

Q: Are there any open source contact management software?

A: Yes. One of them, SuiteCRM, is even in our list of the 9 best contact management software.

Q: What is the best CRM system for small business?

A: Out of our Top 9 list, the best contact management software for small business would be one among Insightly, Zoho, Hubspot, and SuiteCRM, depending on your specific needs. Take a closer look and decide which fits you best.

Q: What is the difference between operational and analytical CRM?

A: Analytical CRM helps with the back-office processes, strategic development, and analysis. It doesn’t directly concern with customers. Operational CRM allows you to sync tasks and processes and coordinate all teams. It is helpful for day-to-day operations and offers effective customer service.

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