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Have you just gotten some free time and wanted to relax on the couch with your favorite console game, but the PlayStation Network refused to cooperate?
Below, we tell you how to fix the ‘PlayStation Network Sign-In Failed’ issue if and when you get it so you can resume your digital adventures in no time!
From simple troubleshooting steps to more advanced fixes, we outline 12 simple and practical solutions to your PS Network issues in the following sections!
Check the availability of PlayStation’s services in a few steps:
If everything is green, you’re good to go! Otherwise, you’ll have to wait for the PS team to resolve their server issues, especially those related to account management.
Your PS console or network devices (router and modem) may also be at fault for any login issues. To remove them as a potential issue, do the following:
Have you ever heard the saying: “Have you tried turning it off and on again?” Well, it helps resolve most minor issues, so you might as well re-log into your account:
You can also attempt to delete and reconnect to your current network:
If the issue persists, you can also change your network connection from wireless to wired, which is inherently more stable and predictable.
Note: If you press your controller’s ‘Options’ button while having selected a wireless network, you can also change its Wi-Fi frequency band from 2.4 GHz (slower but more stable at longer ranges) to 5 GHz (faster but unstable at longer ranges) and vice versa.
You can also have your PlayStation device automatically connect to the PS Network as soon as it’s turned on by following these steps:
Updating your PS’s software to the latest version is always a good idea since the procedure introduces the latest features and resolves most minor software issues:
Depending on your download speeds, this process may take a while. After it completes, simply restart your PS and attempt to connect to the PSN.
This method is a tad more involved since it requires you to boot into ‘Safe Mode’:
DNS server issues may also mess up your network connection. For that reason, ditch your current DNS for the one offered by Google:
Note: Other popular DNS providers include Clourfare, OpenDNS, and Quad9.
Additional network settings you can change at this point include: setting your IP address to automatic, the DHCP Host to ‘Don’t Specify’, and the Proxy Server to ‘Don’t Use’.
While in the same ‘Advanced Settings’ menu, you can also change your MTU Settings (Maximum Transmission Unit), which dictate the size of the packets transmitted over your network. To do that, just complete these steps:
If you reduce the size of the network packets, you should expect your network speed to decrease, but its stability should improve. You can expect to try out several packet sizes until you are satisfied with your network's stability and speed balance.
Resetting your PlayStation console to its default settings is the last and most radical approach you can take since you are deleting any changes you have made to it:
Note: Save your data by backing it to the cloud or a USB drive before factory resetting.
If none of the above fixes work, you can always peruse the PS support channels:
Note: To ensure a swift and positive outcome, provide all the relevant details about the issue. In any event, you will be asked to furnish additional information when necessary.
To conclude, the PlayStation Network Sign-In feature is necessary to play with your friends—the best way to enjoy your favourite games. That said, while the issue may seem frustrating, you will definitely find its solution in our list of 12 easy fixes above. In any case, if none of them works, you can always contact a PS support expert.
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Updated · Oct 03, 2023
Updated · Oct 02, 2023