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Frequently Asked Questions

How does Atomstack's one-year warranty apply to promotional purchases?

Atomstack provides a standard one-year international warranty on A Series, R Series, and related accessories from the original purchase date, covering defects in workmanship and materials under normal use. The warranty is non-transferable and requires proof of purchase from authorized dealers, with promotional purchases receiving the same coverage terms.

What's the return policy when purchasing A10 Pro or X7 models with discount codes?

Customers can contact Atomstack within 30 days of receiving items for returns, with defective or damaged products requiring immediate reporting within 7 days of delivery. Personal reason returns incur shipping costs plus a 5% inspection fee for unused products or 30% if the product has been used.

Do promotional discounts apply to dual-beam laser technology features?

The A10 Pro/X7 Pro/S10 Pro models feature dual laser coupling technology combining 2 laser beams into one spot, achieving true 10W output power with 0.06×0.08mm compressed laser focus area. This technology enables cutting 15-20mm thick wooden boards and 10-15mm thick black acrylic while maintaining promotional pricing.

Are air assist accessories included in current promotional bundles?

The F30 Air Assist accessory provides 10-30L/min adjustable airflow to remove smoke and dust while reducing surface temperature for cleaner cutting edges. Bundle promotions offer up to 40% off when combining A10 Pro V2 with accessories like F30V2 Air Assist, AC2 Wireless Camera, and R1 Pro Rotary Roller sets.

How do promotional codes affect the offline engraving capabilities?

The A10 Pro features a 3.5-inch touchscreen with offline controller, allowing engraving work without computer restrictions through USB cable or TF card data transfer. All models (X7 Pro, S10 Pro, A10 Pro) are identical machines with the same dual-laser module and offline capabilities, differing only in frame color.

What refund processing timeframe applies to promotional purchases?

After receiving returned products, Atomstack's professional team inspects items and processes refunds within 2-7 business days to the original payment method. Returns are processed within 5-7 business days once delivered to their facility, with email receipt confirmation provided once refunds are completed.

Do current promotions cover the enhanced safety features and precision specifications?

Promotional models include panoramic filter glass protective covers filtering 97% of ultraviolet light, emergency stop buttons, and 0.01mm engraving accuracy with industrial-grade structural design. All promotional A10 Pro systems maintain 12-month warranty coverage and free parts replacement with professional customer service support.