Frequently Asked Questions
How does Creality's 14-day return policy work with promotional purchases?
Creality allows returns or exchanges for products purchased directly from their official store within 14 days of the purchase date as specified on your proof of purchase. After returning goods, it takes 15 working days to process refunds after their fulfillment center receives items, with 3-5 working days for refund amounts to appear in your account.
What warranty coverage applies to discounted Falcon laser series machines?
Creality provides a 1-year limited warranty from the date of purchase covering material or workmanship defects, with proof of authenticity and purchase required. The warranty includes a 1-year limited warranty on main units and 3-months limited warranty for consumable parts like nozzle modules and glass platforms.
Do promotional codes apply to both basic and Pro versions of Falcon models?
The CR-Laser Falcon 10W delivers precise engraving with adjustable focus, while the Falcon Pro 10W adds air assist for real-time airflow cooling during engraving and cutting processes. Higher-end models like the Falcon2 Pro 60W feature adjustable light beam technology with 22W, 40W, and 60W power options in one machine.
Are cutting accessories and materials included in current promotional bundles?
CrealityFalcon offers crafting packages including basswood sheets, fluorescent scratch paper, titanium steel pet tags, leather coasters, and colorful acrylic sheets for laser engraving projects. Bundle packages include glass cup design kits and various crafting materials with promotional pricing and free shipping on orders over $49.99.
How do promotional discounts affect precision specifications and cutting capabilities?
The CR-Laser Falcon features poly-lens spot compression laser technology enabling a tiny spot size of 0.12 x 0.06mm with engraving depths up to 3mm and cutting through materials up to 5mm thick. Advanced models offer ultrafine laser spots of 0.06x0.06mm with large working areas of 15.75x15.75 inches for batch processing.
What software compatibility is included with promotional Falcon purchases?
Falcon models support LaserGRBL software with compatibility for Windows systems, including Win7 systems requiring manual driver installation in device manager. Advanced models support importing common vector formats including SVG, DXF, PNG, JPG, and BMP files for versatile project compatibility.
Do current promotions include safety features and protective accessories?
Falcon models feature FDA Class 1 Safety Certification with 360° visual design, pilot technology for precise positioning, and full-field protection for unlimited creative space. Safety features include flame detection indicators, lens monitoring systems, and built-in air purification achieving 99.97% purification rate.
What's the warranty claim process when purchasing with discount codes?
For warranty claims, customers must email order ID, breakdown information, and pictures or videos to support@crealityfalcon.com, with technical support engineers providing diagnosis via phone, email, or remote assistance. CrealityFalcon will not bear transportation costs for after-sales services if the issue is not the fault of the engraver itself.
How long does refund processing take for promotional purchases?
Creality attempts to diagnose and resolve problems by email first, and may direct customers to download software updates before arranging accessory replacements if problems fall under warranty coverage. Items must be shipped within 7 natural days after contacting CrealityFalcon to confirm warranty service, with business hours Monday-Friday 9:00-18:00 BJT for customer support.
