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Frequently Asked Questions
What warranty coverage applies to promotional purchases of OneLaser systems?
OneLaser provides comprehensive warranty coverage for products purchased directly from their official website, with different timeframes for various components including linear systems (X & Y axis gantry rails, motors, timing belts) and hardware components. The warranty covers defects in materials and workmanship under normal use, with repair or replacement services as detailed in their Limited Warranty policy.
How does OneLaser's 30-day return policy work with discounted premium systems?
OneLaser accepts returns for manufacturer defects or unrepairable damage that negatively affect performance within 30 days of receipt, with defects discovered after delivery subject to warranty policy coverage. Order cancellations are free within 48 hours of confirmation, but cancellations after 48 hours incur a 25% restocking fee, especially if tracking numbers have been issued.
Do promotional codes apply to both X Series desktop and Hydra Series cabinet systems?
The OneLaser X Series features blazing-fast engraving speeds up to 1200 mm/s with 3G acceleration and precise 0.05 mm accuracy in a massive 23.6" x 11.8" workspace. The Hydra Series includes high-performance CO2 cabinet dual-laser systems like the Hydra 7 with 80W DC Glass Tube/38W RF Metal Tube hybrid technology for industrial applications.
Are advanced features like FumeGuard™ and RF tube upgrades included in promotional pricing?
The OneLaser X Series includes intelligent FumeGuard™ system for clean, safe work environments, seamless WiFi connectivity for remote control, and BaseBoost™ feature for handling larger items like 40oz tumblers. Optional upgrades include air-cooled CO2 RF tube laser sources delivering superior engraving precision, increased speed, and longer lifespan (11,000 hrs) compared to standard glass tubes.
What's the price adjustment policy when purchasing with discount codes?
OneLaser offers a Price Adjustment Policy where customers can request refunds for price differences if a product drops in price within 48 hours of purchase, requiring proof of purchase. The company strives to provide competitive pricing and demonstrates commitment to customer satisfaction through this policy adjustment mechanism.
How do promotional discounts affect software compatibility and support services?
All OneLaser models are fully compatible with LightBurn industry-standard software with no monthly fees, closed ecosystems, or compatibility headaches, saving customers $20-$60 per month compared to subscription-based alternatives. Every machine includes lifetime technical support from initial setup to file compatibility and long-term maintenance, with US-based customer support and 3-year warranty coverage.
What's the refund processing timeframe for promotional purchases?
Once OneLaser receives returned items and completes inspection to assess condition, approved refunds are issued to the original payment method minus applicable restocking fees and shipping charges, with refunds credited within 7 working days. For warranty claims, customers must submit inquiries through their online account with order details and issue descriptions, with items shipped to designated addresses as instructed by the support team.