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Frequently Asked Questions
How does Wizmaker's warranty coverage work with promotional purchases?
Wizmaker provides a 1-year warranty on standard machines and 6-month warranty on laser modules, with the warranty period beginning from the date of purchase by the consumer.
What's the return policy for promotional or discounted Wizmaker products?
Promotional or discounted products do not accept refund applications except for quality problems, and machines are not eligible for return after 30 days from shipment or after more than 50 prints.
Do current promotions apply to both desktop and precision cutting capabilities?
The L1 20W model can cut 10-12mm paulownia wood and 8-10mm acrylic in one pass, with up to 20mm wood and 15mm acrylic cutting capability. The L1 36W version cuts 18mm paulownia wood and 12mm black acrylic in one pass, with promotional pricing maintaining these professional cutting specifications.
Are air assist systems included in current promotional bundles?
Wizmaker L1 models come equipped with air assist systems that reduce burn marks on cutting edges, blow away smoke and dust effectively, and ensure laser energy stability while extending laser engraver life. Essential bundles include air assist with 4-in-1 laser rotary sets for enhanced creative capabilities at promotional pricing.
How do promotional codes affect the precision specifications and speed capabilities?
Promotional models feature upgraded 20-24W laser modules with 32-bit motherboards supporting ultra-fine laser focus reduced to 0.06 x 0.06mm for higher accuracy artwork. Engraving and cutting speeds are 40% higher than ordinary models, with motion stability maintained at speeds up to 400mm/s through all-aluminum alloy construction.
What software compatibility is included with promotional Wizmaker purchases?
All Wizmaker laser engravers are compatible with LaserGRBL (free) and LightBurn (paid) software, supporting Windows XP through Win 10 and MAC systems. Supported file formats include NC, BMP, JPG, PNG, and DXF, with promotional purchases receiving the same comprehensive software compatibility.
Do promotional discounts cover the safety features and eye protection systems?
All promotional models include red emergency buttons for unexpected situation stops and laser eye shields that effectively filter 97% of UV rays for continuous eye protection. Safety design features remain standard across all promotional pricing tiers, ensuring professional-grade protection for home businesses and DIY applications.
What's the refund processing timeframe for promotional purchases with quality issues?
Refunds for quality-related issues usually take 3-5 business days to process and are issued in U.S. dollars, with processing time also depending on the efficiency of your paying bank.