Acuity Scheduling Review - How Useful Is It?

Nero Peña
Nero Peña

Updated · Aug 03, 2022

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When it comes to managing appointments, many Acuity scheduling reviews praise the software for its simplicity and usability. Are those claims legit? We tested the service in and out — here’s what we found.

Self-Scheduler

Enabled

Scheduling Page

Customizable

Booking Availability

Configurable

Appointment Alerts

Email and SMS

Reports

Extensive

Customer Support

Email and knowledge base

Ease of Use

4.8/5

Free Version

Unavailable

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Acuity Scheduling logo

MINIMUM PRICE $15/month

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What Is Acuity Scheduling?

Acuity Scheduling is a cloud-based software assistant for managing online bookings. It streamlines the process of setting appointments for companies that need such services. Think salons, clinics, fitness studios, wellness establishments, etc.

Such businesses can use the program for:

  • setting up a custom appointment page
  • syncing your existing online calendars
  • integrating a scheduler into your website
  • sending automated booking alerts
  • limiting your availability
  • collaborating with multiple users
  • collecting payments through online gateways

And that’s precisely why we consider it among the best appointment scheduling software!

Acuity Scheduling is a Squarespace company that adopts the system’s simplistic approach to fully digitizing booking processes.

This means users have the option to use Acuity in harmony with other Squarespace tools, like the website builder, ecommerce platform, email campaign creator, and more.

Is this what your business needs, though?

Let’s dig deeper into this Acuity Scheduling review for the answers.

Acuity Scheduling Features

The web-based app provides many features for managing online bookings systematically. These are the ones you might find most helpful:

Appointment Scheduling

Streamlining the entire booking process is at the heart of this software. Using the calendar dashboard, you can manually add client appointments by filling in the following fields:

appointment scheduling

This way, you get a unified view of all your listed appointments!

You can use this section to add schedule blocks, too. Say you’re going on vacation or taking some time off work. You can block off time on your calendar to prevent clients from booking appointments on those dates.

Note that your existing appointments will remain on the calendar.

Client Self-Scheduling 

With Acuity, online appointment scheduling is a breeze. 

You can set up a scheduling page where clients can view your availability and book their slots in real-time. Your page will look like this:

self-scheduling

What’s more, it's highly customizable. You can change the colors, titles, and default text blocks and even add your logo for branding.

And here’s the best part you can embed this scheduler directly on your website. Aside from the date selection, you may also indicate the duration, price, and whether or not it’s a recurring appointment.

Once scheduled, users instantly receive a notification confirming their booking.

Calendar Sync

Your Acuity Scheduling calendar integrates well with others of the kind:

  • Google Calender
  • iCloud
  • Outlook Office 365
  • Outlook Exchange
  • Outlook.com

The program syncs automatically with these and other platforms, including their respective time zones. Once set, your appointments will be instantly added to these tools. All you have to do is grant access to get it up and running!

Additionally, events in these calendars can block off times on your Acuity scheduler.

Acuity Appointment Types

To make your booking process easier, you can add pre-determined appointment types to your online pages. These are the kinds of services or classes that clients can schedule.

For example, if you’re managing a spa, you can add appointment types like aromatherapy, thalassotherapy, etc. This way, your customers can book within more specific parameters.

To do this, simply add a New Type of Service and fill in all the required fields. That includes the name, short description, duration, and price. For customization, you can also change the colors and add relevant images.

Availability Settings

Did you know you can set booking limits for specific appointment types? This is where the Acuity Scheduling automation comes in:

scheduling availability

Once you’ve added your service details, you can now choose the hours you accept bookings from clients. For this, Acuity has default scheduling limits like:

  • Displaying the start and end times.
  • Allowing clients to edit, reschedule, or cancel their forms.
  • Blocking new appointments less than 12 hours in advance and more than 365 days in the future.
  • Blocking cancellations or reschedules less than 12 hours in advance.

You can also enhance your schedule’s time efficiency by using the Minimize Gaps tool. The Look Busy feature also makes your calendar look full by reducing the number of available appointments.

Automated Booking Alerts

Acuity Scheduling sends email confirmations for successful bookings — what’s more, it does this automatically. Ready-made templates are available, so there is no need to even draft a message from scratch. 

booking alerts

Aside from confirmations, you can also send the following automated emails:

  • Reminders
  • Cancellations
  • Rescheduling notices
  • Follow-ups
  • Package/gift certificate orders
  • Subscription paid
  • Subscription canceled

Acuity Scheduling offers templates for SMS alerts, too. For example, you can send text messages to your clients before their appointments to avoid no-shows. Something like this:

SMS alers

The great thing is that you can send these mass text messages directly from the interface. No need to use third-party SMS software!

Collaboration

The program may not offer many collaborative features, but it’s very team-friendly. If you have multiple people handling your bookings, working in harmony is easy! The system lets you sync multiple calendars for connected users.

You can host team or client meetings, too, via video conferencing. But we’ll get to that later.

Online Payment Channels

Acuity Scheduling supports payment gateways for a hassle-free booking experience. That’s right you can accept appointment fees and total payments right from your scheduling page. It supports the following online channels:

  • Paypal
  • Square
  • Stripe

Simply connect your account to enable the payment module. You can also optimize a few settings like the currency and payment terms. There’s also an option that lets clients tip extra when they pay in full.

Intake Forms

Acuity Scheduling forms are a great way to learn more about your clients. Aside from their name and contact information, you can also ask questions on your scheduling page. You’ll see the responses in your Results section.

To set it up, just fill in the required fields:

forms

You can choose from the following formats to make your setup easier:

  • Textbox
  • Drop-down list
  • Checkbox
  • Checkbox list
  • Yes/No choice
  • File upload
  • Address

Additionally, you can add a Terms and Conditions Agreement that needs to be accepted before clients can make a booking. You’re also free to create a private form to use internally to track appointment information.

Time Zone Management

Acuity Scheduling handles time zone differences pretty well. On top of intake forms, you can also add a time zone drop-down menu to your scheduler. Clients can use this to indicate the time in their location and choose a slot that fits their schedule.

This is an especially valuable feature if you’re planning to accommodate customers globally.

Analytics & Reports

Acuity Scheduling reports are data-driven and detail-oriented. They’re also easy to digest, thanks to a handful of data visualization tools available on the analytics page. Here’s an example:

scheduled analytics

All the figures are adequately categorized for more accessible analysis. You can track your progress in real time as well.

Aside from appointment stats, you can also study reports on your:

  • Revenue
  • Users
  • Intake forms
  • Tips

You can export these analytics to an Excel spreadsheet via a quick download for record-keeping.

If you want more detailed reports, you can use the Acuity Scheduling and Google Analytics integration.

Video Conferencing

Need to hop on a Zoom call with your team members? Acuity offers a Zoom integration that lets you seamlessly communicate with people over video. It works great for clients, too. You can instantly create an online meeting in Zoom when an appointment is scheduled and update it if one is rescheduled or canceled.

Other web conferencing platforms are supported, too. That includes:

  • Google Meet
  • GoToMeeting
  • Join.me

You can easily set up these modules on your dashboard’s Integrations page.

Social Media Integration

With Acuity, scheduling events on social media is possible! There’s a Facebook and Instagram module that takes a quick setup. When enabled, clients can book directly from your Facebook Business or Instagram page. Additionally, you can use your Facebook Ads Pixel to track visitors and create audiences based on these events.

Other Acuity Scheduling Integrations

Aside from those previously mentioned, the software offers a massive basket of add-on functionalities. The selection ranges from accounting and invoicing apps to CRM and client engagement software.

For example, if you’re a fan of QuickBooks, you can integrate it into your Acuity system for seamless use. You’ll be able to send invoices automatically, sync payments, and so on.

Mailchimp is another excellent extra tool. Use it to add and update your client lists and optionally subscribe new clients to your mailing list.

Here are other integrations worth trying:

  • Salesforce
  • Pipedrive
  • Zoho CRM
  • Constant Contact
  • Automate.io

With the Zapier integration, you can unlock and connect even more apps — up to 1,000+!

Acuity Scheduling Security

Keeping data safe is always a top priority for appointment scheduling software. Having a secure platform is essential for businesses dealing with client information. This is especially true for healthcare providers covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

So – is Acuity Scheduling HIPAA-compliant?

Yes, but it only applies for accounts subscribed to the Powerhouse plan. 

Other than that, the software is willing to sign a Business Associate Agreement (BAA). Then, you’ll be able to configure your usage in compliance with the HIPAA guidelines.

Acuity Scheduling App

On-the-go accessibility is one of Acuity’s most convenient features. You can download a scaled-down web app version on your iOS or Android device.

Most of the program’s core features are available on the app. You can view your Acuity Scheduling booking dashboard, which comes in the form of a calendar containing your upcoming appointments. You can also set booking limits this way:

scheduling app

Other useful mobile features include client information access, sharing modules, and calendar configuration.

Ease of Use and Interface

Many Acuity Scheduling reviews highlight the software’s simplicity, which I can attest to. After setting up appointments, schedules, and automated alerts myself, I found the software intuitive and easy to use.

It’s a web-based interface, so you need to do a quick signup, and you’re good to go. The mobile app works just as straightforward as the web app. On-screen prompts will help users find their way around the interface.

The calendar-style dashboard provides a clean and organized view of your scheduled appointments. Here’s a snapshot of the main workspace:

scheduling interface

My only gripe is that the features are presented as clickable buttons that open up more options for navigation. It would have been easier to select a function from a drop-down menu instead of jumping from one page to another.

Nevertheless, beginners will have no trouble using the app. It also helps that after signing up, there’s an Acuity Scheduling demo that walks you through the basics. 

Customer Support

If you run into some software issues, Acuity Scheduling offers customer service via three channels:

  • a DIY knowledge base filled with hundreds of articles
  • an FAQ section
  • an email help desk

While the database contains extensive information on everything, it would have been nicer to have a live chat option. Even phone support is lacking. I tried getting in touch with a representative via an email ticket instead. I received a reply after 24 hours.

On the bright side, the agent was able to answer my multiple queries. But with that turnaround time, it’s clear that customer support is one area that the company should improve on.

Acuity Scheduling Pricing

The program offers a tiered pricing structure for complete access. Unfortunately, Acuity Scheduling has no free version anymore. You must subscribe to one of its monthly plans to use the program.

These are the three subscription plans and their key inclusions:

Emerging

$15/month for a single user/location

Includes unlimited appointment scheduling, payment gateway access, videoconferencing integrations, and automated booking alerts.

Growing

$25/month for six users/locations

Includes all Emerging features, worldwide text reminders, appointment packages, coupons, and gift certificate offerings.

Powerhouse

$50/month for 36 users/locations

Includes all Growing features plus removal of the “powered by” label on the scheduler, multiple time zones, BAA inclusion for HIPAA compliance, and custom API and CSS for developers.

If you want to test a plan before purchase, you can launch the Acuity Scheduling trial for seven days.

Acuity Scheduling Review - Verdict

The Acuity Scheduling platform provides a quick and efficient way to manage bookings. Its cloud-based features allow clients and staff members to book appointments digitally and automatically.

Communication is also done smoothly, thanks to an automated email and SMS alerts. With the Zoom integration, video communication is also a breeze. Not every day do you meet an appointment scheduling software with web conferencing capabilities.

And since it’s powered by Squarespace, integrating a scheduler into your website doesn’t require coding. This enables real-time viewing of available slots, too!

One aspect that the software should improve on, though, is customer service. The limited support channels can be a huge red flag for clients.

Other than that, Acuity truly makes scheduling appointments a breeze. The subscription plans are also relatively affordable, making it an ideal solution for businesses of all sizes.

FAQ.


Is Acuity Scheduling free?

Acuity Scheduling is not a free solution. There used to be a Freebie plan for single-use, but not anymore. To use its features, you will need to subscribe to its paid plans:

  • Emerging - $15/month for one user/location
  • Growing - $25/month for six users/location
  • Powerhouse - $50/month for 36 users/locations

Is Acuity Scheduling secure?

Yes, the Acuity software has strict security measures for data protection. Its HIPAA-enabled accounts are also equipped with extra security features like:

  • email notifications don’t contain intake form results
  • browser sessions end after four hours
  • clients need to log in or use a unique code to access packages
  • only documents from local computers or devices are accepted in intake forms

Who owns Acuity Scheduling?

Acuity Scheduling is a Squarespace program. In early 2020, the company launched Scheduling as part of its ecosystem. So, the software is now built into every Squarespace account.

Is Acuity Scheduling HIPAA compliant?

Yes, but only for Powerhouse accounts. As stated in many Acuity Scheduling reviews, the software is open to signing a Business Associate Agreement (BAA). With this, users can configure settings in compliance with the HIPAA guidelines.

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Nero Peña

Nero Peña

Nero is an all-around wordsmith with a degree in Communication Arts— not the vicious emperor you might know in history books. He's an avid reader. A frisky writer. A tech enthusiast and occasional binge-watcher. He likes long walks on the beach. Enjoys deep thinking and shallow conversations. Hates ketchup. Panic! At The Disco.

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