DrChrono Review

Deyan Georgiev
Deyan Georgiev

Updated · Aug 03, 2022

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Doctors require digital tools to store and retrieve patient records, handle billings, communicate with patients, etc. DrChrono is a well-known software that medical practices use for such purposes. Our DrChrono review will show you what the platform offers and how to make the best of it.

Clinical note-taking

Available

Telehealth (video consultations)

Yes

Mobile app

Yes

Ease of use

4.5/5

WORKS ON:

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DrChrono logo

MINIMUM PRICE Quote-based

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Best for: Small medical practices

Strengths
Strengths User-friendly interface
Strengths Seamless patient communication
Strengths High-degree of customization
Strengths Lengthy free trial
Weaknesses
Weaknesses Limited mobile features
Weaknesses Weak customer service
Weaknesses Occasional glitches

What Is DrChrono?

After checking numerous DrChrono reviews across the web, we found that users offer differing opinions of what the platform provides. Some users shower compliments on the app, while others offer negative sentiments. To help settle this, let’s dive in and learn more.

DrChrono is an electronic health record (EHR), management, and medical billing software platform. Medical practices use it to keep sensitive records, interact with patients, and manage service payments. Its customer base includes over 4,600 independent medical practices and 13,000 providers across various specialties.

Two entrepreneurs, Daniel Kivatinos and Michael Nusimow, founded the company in New York City in 2009. The two intended to develop a program to streamline patient-doctor visits, and DrChrono was the result. It started as a web-based platform but ported to mobile devices later on. It is now accessible on iPhone, iPad, Apple Watch, or Android devices.

In November 2021, EverCommerce, a publicly-traded American software company, acquired DrChrono for an undisclosed form. 

DrChrono Features

The platform offers many functionalities, including:

DrChrono EHR

EHR refers to electronic health records. This digitized version of a patient's medical history allows providers to share among multiple authorized facilities and agencies. 

The DrChrono app allows medical practitioners to input information about their patients and retrieve the details at any time. A patient’s unique details are all that is required. This process is simpler and more efficient than paper records.

The number of DrChrono custom templates for medical use is massive. A physiotherapist has templates to record bone defects and healing progress. And a radiologist has ones to record CT scans, etc. You can even design medical forms to fit your workflow if you don't find what you need. This way, the software adapts to your requirements.

You can also use several sophisticated features to improve your medical record-keeping. For example, you can create charts to display your patient’s data effortlessly. The app also has dynamic photo charting, which lets you take photos, upload them to a chart, and annotate them.

Keeping clinical notes is central to patient interaction, and DrChrono lets you do that easily. The app has speech-to-text that lets you dictate notes that convert automatically. This feature saves a lot of time from having to type notes manually.  

Another good thing about using DrChrono EHR is its lab integrations. The app has direct connections to over 45,000 labs across the US. So when your patient takes a test, you can receive the results on DrChrono once available. 

The DrChrono platform is certified as a Complete EHR by the ONC-ATCB, a federally recognized testing, and certification authority. Therefore, medical practices that use it qualify for some government incentives per the HITECH act.

DrChrono Billing

Billing is another essential aspect of every medical practice. Ideally, you want a platform that makes it easy to receive payments directly from patients or insurance companies. DrChrono is one such platform.

The app allows you to create as many billing profiles as you want. These profiles are codes attached to the billing information of specific medical services. For example, you can create a unique code for consultations. Whenever a patient comes for one, you can simply use that code to bill them. Thanks to this feature, you don’t need to input new invoice data every time you render a service.

The app also lets you check the insurance eligibility of patients in real-time. You can check for accuracy when preparing medical bills individually or in bulk. Using the software for eligibility checks is much easier than having staff place phone calls to insurance providers.

Another essential billing feature is claims submission. Submitting claims to insurance agencies is one of the first steps to getting paid but is often hectic. However, DrChrono allows you to automate this process, thanks to a direct Electronic Data Interchange (EDI) connection with insurance clearinghouses. The platform’s team collates all insurance claims and submits them to clearinghouses daily - far more convenient than submitting claims yourself. 

Sometimes, you’ll send a claim to an insurance carrier that receives a denial of payment. You then have to haggle with the carrier to obtain payment, which can be challenging. But, the dedicated DrChrono support team helps users navigate this process. They can follow up on denials with insurance carriers and negotiate possible payments. This service saves you a lot of time and energy that you can put towards delivering medical care.

If you’re taking payments directly from patients instead of insurance agencies, DrChrono has your back. It directly integrates with Square, a payments processing platform that allows medical practices to collect individual payments. 

You can also enlist the company's medical billing experts to help you prepare billing statements and place calls to clients. Often, people that use the software highlight DrChrono billing as the best part.

DrChrono Patient Portal

Every medical practice should strive to interact with patients the best way it can. If a patient gets a good impression, they will likely return or recommend your service to an acquaintance. To this end, DrChrono offers a dedicated online portal to facilitate communication between medical practitioners and patients. 

The DrChrono Patient Portal lets care providers securely communicate with their patients on the internet. One of its primary uses is to schedule appointments. You can use it to set up appointments online with reminders so that both parties are less likely to miss them. You can also embed a scheduling widget on your medical practice's website so patients can book a time directly.

The portal also helps onboard patients by creating custom consent forms capable of executing electronic signatures. The DrChrono form builder automatically stores signed documents that are retrievable at any time. This feature eliminates unnecessary physical paperwork and saves time that you can spend on more productive tasks.

You can send and receive messages from your patients directly on the portal. Privacy and security are paramount in the medical field, so DrChrono implements several protocols to prevent unauthorized access. It uses end-to-end encryption, such that even the company can’t decipher doctor-patient discussions. It also stores all information in data centers compliant with the Health Insurance Portability and Accountability Act (HIPAA).

At any time, you can upload information to share with patients at the click of a button. For example, you can share test results or knowledge to help patients prepare for an upcoming procedure. As a bonus, the app has an existing library of evidence-based health education information you can share with patients.

DrChrono Telehealth

Telehealth refers to distributing health-related services and information through digital technologies like computers and mobile phones. It has existed for a long time but took off massively at the onset of the 2020 Covid pandemic. 

DrChrono delivers telehealth services to your patients. It accomplishes this by using its high-definition online video conferencing feature for client interaction. You can simply send a link through the patient portal, and the intended recipient can begin the call. You can simultaneously access patient notes and records while on a call.

And thanks to the scheduling tool, you can organize video calls with patients ahead of time. Another feature you’ll likely appreciate is called Kiosk Mode. It lets patients sign forms or fill out background questions electronically in English and Spanish. If already registered, form completion is a snap with its auto-fill capabilities. Patients will only need to complete their name and date of birth.  

DrChrono follows HIPAA regulations by using sophisticated protocols to secure video calls between providers and patients. For example, it uses government-grade AES 256-bit encryption.

DrChrono eRx

One of the unique features you can find on the platform is known as eRx. This feature allows licensed doctors to electronically transmit drug prescriptions to pharmacies for their fulfillment. It's a trusted way to prescribe controlled or non-controlled substances with care and ease.

With DrChrono eRx, you can automatically compare patients’ prescriptions against their medical records to detect drug allergies. Likewise, you can access a patient's prescription history through the Surescript network, which covers 95% of US pharmacies.

This feature makes prescribing easy for doctors and ensures patients can conveniently collect their medicine without harm.

DrChrono Fax

You can send or receive faxes on the DrChrono platform. For example, practitioners can send patient records directly from the EHR dashboard to other doctors or facilities. You can also receive records from others and save them on your EHR suite.  

Faxing clinical notes is a cinch using the app. All you need is the unique fax number that DrChrono assigns each user. 

Drawing Tools

The app’s drawing tools allow you to create descriptive sketches and diagrams. This feature helps medical providers visually walk their patients through a diagnosis. This is in addition to dynamic photo charting, which lets you take pictures and annotate directly on them. 

Task Management

As the head of a medical practice, you can assign tasks to your staff within the DrChrono dashboard. It takes the form of a to-do list, allowing your team to check off accomplished jobs.  

This feature helps you provide clear instructions and maintain transparency in the workplace.

DrChrono Mobile App

A mobile app is one of the most convenient ways to access any platform. DrChrono’s mobile app lets you access electronic health records (EHR) on the go. 

With the DrChrono EHR app, you can check or edit patient records painlessly. You can also access many other features available on the web interface, like, medical billings, video consultation, etc.

You can download the app anytime from the Google Play Store or Apple App Store

There's also a native app for the Apple Watch. With it, you can check records, view lab results, respond to messages, etc., from the convenience of a smartwatch.

DrChrono Marketplace

An impressive feature of DrChrono is its official app marketplace. On it, you can find various apps made by third-party developers that offer additional functions. 

For example, you can use the Square app to process payments securely. Likewise, you can use the Health Gorilla app to order diagnostic tests from a network of US laboratories. You may also use the Prevounce app to monitor patients’ responsiveness to treatments. These are just a few extra features you can get from the marketplace.

DrChrono reviews often highlight the marketplace as one of the app’s most valuable features.

Ease of Use and Interface

You can use DrChrono through its web-based interface or mobile app. To get started, you must create an account using an email address and through simple verification by clicking a unique link. Afterward, you can log into your dashboard at any time.

The platform has a user-friendly interface that is easy to navigate. However, first-time users may face some difficulties sifting through its numerous features. Fortunately, DrChrono offers video tutorials to help familiarize the platform.

Another great advantage is the platform’s flexibility. You can control the settings considerably and make the app fit your preferences.

And let's not forget, the DrChrono mobile app makes it possible to interact with patients anywhere and anytime. However, the app doesn’t have all the features you find on the cloud-based version. 

And with Dynamic photo charting, you can take photos from your smartphone and annotate them for informational purposes. 

While some time to learn this dynamic platform is necessary, user reviews often express overall satisfaction. 

Customer Support

As a paid user, you can contact DrChrono's support team by telephone or live chat. The company’s representatives can help you navigate any challenges encountered. 

These support channels operate only during working hours from Monday to Friday. Outside these times, you can leave a message in the chat widget.

The company also provides an extensive library of support articles and videos that are viewable at any time. These articles and videos cover all aspects of the platform.

When researching this DrChrono review, we noticed a pattern of user complaints concerning its customer support. Many users claimed that the responses to their support inquiries weren’t punctual and often inadequate.

Pricing

Anyone can sign up for the 30-day free trial of the DrChrono software. But you’ll need to pay for a premium version to unlock the app’s most useful features.

There are four subscriptions available. The plans have no specified prices, so you must contact DrChrono’s sales team to obtain a quote.

Prometheus

This lower-tier offer provides basic features like scheduling appointments, sending appointment reminders, utilizing free-draw tools, etc.

Hippocrates

Stepping up, this plan unlocks more advanced features, such as insurance eligibility checks, lab integrations, e-prescribing, etc.

Apollo

In addition to all the features you receive under Hippocrates, this subscription unlocks the electronic health record (EHR) and billing tools.

Apollo Plus

With Apollo Plus, you can outsource your billing services to DrChrono’s staff and focus more on your patients.

Verdict

DrChrono software offers a lot of value to medical practices. You can use it to keep accurate and secure patient e-records. It also saves you much time and stress involved in medical billings.

The demand for telehealth services continues to grow rapidly, and the DrChrono dashboard lets medical practices adapt with minimal challenges. With the platform’s eRx feature, prescribing drugs to patients is easier and helps reduce the risk of reactions to drug allergies.  

However, DrChrono is not without its faults. Weak customer service is a major complaint from users. Also, the pricing structure is not rigid, which can possibly lead to unnecessary bills. 

Still, DrChrono ranks as one of the most widely-used EHR and billing software. Over 4,600 independent medical practices currently use it, many voicing their satisfaction. It's also a great option for chiropractors and other medical specialists. 

FAQ.


What is DrChrono used for?

Medical practices use it primarily for maintaining electronic health records and billing for their services.

How much is DrChrono EHR?

The DrChrono pricing structure is flexible. You have to contact the company’s sales team for a quote.

Is DrChrono HIPAA compliant?

Yes, the platform has strict security and privacy protocols adhering to the US Health Insurance Portability and Accountability Act. 

Where is DrChrono located?

The headquarters of DrChrono Inc. sits in Sunnyvale, California, US.

Is DrChrono user-friendly?

Yes, the platform is simple to navigate. To learn more about its intuitive features, read this DrChrono review in full.

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Deyan Georgiev

Deyan Georgiev

Deyan has been fascinated by technology his whole life. From the first Tetris game all the way to Falcon Heavy. Working for TechJury is like a dream come true, combining both his passions – writing and technology. In his free time (which is pretty scarce, thanks to his three kids), Deyan enjoys traveling and exploring new places. Always with a few chargers and a couple of gadgets in the backpack. He makes mean dizzying Island Paradise cocktails too.

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