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LastPass Review - Is It Worth It In 2020?

Here you'll find a data-driven and unbiased LastPass review.
Below you'll find out if this password manager is the best tool for your needs.

LastPass Review - Is It Worth It In 2020?

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Free

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  • Free Trial: Yes
  • Ease of Use: Excellent
  • Features: Very good
  • Security: Good
  • Languages Supported: EN, ES, PT, FR, DE
  • Customer support: Decent
  • Pricing: Affordable
  • Secure password generator: Yes

works on:

Android Android
Apple Apple
Chrome Chrome
Firefox Firefox
Kodi Kodi
Linux Linux
Mac OS Mac OS
Windows Windows

Best For

Individuals and businesses

STRENGHTS

  • Outstanding free version
  • Affordable pricing plans
  • Extensive two-factor authentication
  • Excellent security framework

WEAKNESSES

  • Premium version is not cheap
  • U2F support is missing
  • Customer support is slow
  • Database importing isn't easy

PRICING PLANS:

Free

$0.00

Premium

$36.00/year

Families

$48.00/year

Business

$36.00/month

Teams

$36.00/month

Many users experience problems in remembering passwords for different platforms and apps, and end up using the same or weak passwords. This increases the risk of their accounts getting hacked or their personal information being stolen. 

LastPass is a password manager that removes all the security risks and makes it simpler to manage all the passwords for different platforms and accounts. It generates unique and secure passwords, autofill fields securely, and also ensure data is shared in a safe way. 

If you are wondering whether it is the right choice for you, then this LastPass review will help you in making the right decision. 

LastPass Features

First things first, let’s dig into the outstanding features offered by this password manager:

Password Generator

Whenever the user signs up for an account or changes the password for an account, LastPass prompts to generate a strong password. The password generator can create a 12-character password by default. It uses all four sets of characters – symbols, numbers, lower case letters, and upper caser letters. The user has the option to select Easy to Read (eliminates the use of digit 0 and capital O and other ambiguous characters) or Easy to Say (eliminates the use of symbols and numbers). However, the most reliable password is created using all four of these sets of characters. 

To effectively use this tool, you can open up a specific login from your vault. There will be an Auto-Change Password link under the saved password box. Once you click it, LastPass will generate and register a new secure password for that particular website. 

Password Replay and Capture

When logging in to a secure website, LastPass prompts to save the credentials. You have an option to select ‘Add’ and continue, or you can edit the entry. The captured login can be assigned to an existing or new folder, or you can also select the option to never save the password for that particular website. 

Emergency Access

Emergency Access is one of the app’s best features, and many user-written LastPass reviews agree. This tool allows you to assign a trusted contact to gain access to your vault if needed. Once you assign one, they can send you a request to gain access to your password vault. The minute they send the request, you will get an email notification to inquire whether you want to deny this request. 

A custom waiting period can also be set. By default, it is set to two hours, but you can set it up to 30 days. This waiting period gives you time to deny the request in case you change your mind about adding an emergency account. You can also revoke their access to your vault any time you want. 

*The Emergency Access feature is available in Family and Premium plans only. 

Security Challenge

This feature is another excellent addition to a password manager making the LastPass security even stronger. Security Challenge is a password audit that monitors the strength of existing passwords. These audits ensure you have more secure and effective passwords and make sure that your accounts are not based on a rocky foundation. You can review all the passwords by clicking on ‘Show my Score,’ and LastPass will give you a cumulative score. It also highlights the weak passwords that must be changed. 

It shows how strong your master password and security score are, as well as points out the compromised and weak passwords. This is an excellent tool for the prolonged security of passwords and is done with a single click. 

With this feature, LastPass not just securely stores your information, but also provides you with adequate knowledge to make adjustments to your weak passwords. 

Multi-Factor Authentication

LastPass also offers multi-factor authentication for the premium accounts. It adds a second layer to your authentication. It allows you to use YubiKey (a third-party authentication tool) for a laptop or desktop, a fingerprint on a smartphone device, or a USB drive for a compatible device. 

Encrypted File Storage

You also get one Gigabyte of storage for encrypted files so that you can generate and store a digital backup of your personal and sensitive information, like your social security number or password. This feature is only available in the Premium plan.

Sharing Center

The Sharing Center feature enables you to easily and securely share your data and passwords from your LastPass vault with other users. It also shows you the users your passwords are shared with and whether they have accepted your share request. You can also gain access to all the passwords that have been shared with you. The layout of the sharing center is easy to manage and navigate, making all the password management less confusing. 

There is a share button that makes sharing the login credentials of a particular account with other users quickly. This password manager also allows you to share passwords with individuals who are not using LastPass. This option is convenient if you have family members or teammates who are using some other password manager or none at all. LastPass will send them an email invite to make an account on LastPass and gain access to the passwords you share with them. 

The best thing?

The passwords can be shared without the other individuals actually seeing what the password is. The contents of the password are hidden from the users, but they can still access the account. This unique feature is not available in most of the password managers and adds an additional layer of privacy and security for your passwords. 

You can share the passwords with multiple users in the Premium account and with only one individual in the Free account. 

LastPass Mobile Apps

The design of the LastPass mobile app is intuitive and clean. LastPass reviews agree that it closely resembles the LastPass desktop version. All the features are available in the mobile version, including auto-filling, credit cards, and addresses. It works as reliably on the mobile app as it does on other versions. 

All your items are displayed on the default view of the mobile app, with a search icon on the upper right side. You can easily search for a particular item in your vault. The mobile app allows you to use fingerprint verification or a PIN code to unlock the app. For iOS, it also supports Face ID, and Face-unlock is also available on Pixel 4 phones. However, other face recognition systems would not unlock the app. 

The mobile app doesn’t have the display options and sorting like on the desktop, but it comes with a list view that makes it work for the users. You can find the security challenges, emergency access, and password generator in the security section of the app. The work as effectively as they do in other versions. 

LastPass Security  

LastPass offers a high level of security, starting with its zero-knowledge policy. This means that the password manager doesn’t sell, access, or track any data that has been stored in the account. It decrypts and encrypts all the information at the device level that eliminates the possibility of LastPass accessing your login or password information. 

This password manager secures the data using AES 256-bit encryption, which is the same encryption used by the military, banks, governments, and other high-security establishments. It also has various options, like LastPass two-factor authentication, like sending users emails to verify logins on new browsers and devices. This prevents others from accessing your information from a different device, even if they find out your master password. 

LastPass also offers various third-party multi-factor authentication for added security, like YubiKey, Google Authenticator, and Duo Security. These apps create unique one-time codes that are required with the master password so you can log in to your vault. This added security makes it even harder for others to access your information. 

You can also use LastPass One-Time Password (OPT), which are one-time use, unique passwords that let you access your account. These are particularly useful if you want to login to your vault while in a high-risk position, like using your account from a public computer. LastPass generates the OPT and includes them in the one-time-use passwords list that you can use to access the account. 

Ease of Use/Interface

For this LastPass review, we also evaluated the ease of use of this password manager. It supports all browsers and operating systems, even the lesser-known browsers like Dolphin (for Linux and Android). It makes it easy to import data so that you don’t have to search around a particular feature. It doesn’t take long to get used to the navigation and features of LastPass. The setup is easy and quick, which makes it an excellent option for both tech-savvy users and beginners Both the desktop app and browser extensions are simple to understand. The majority of the security features of LastPass are advanced. They are still intuitive and straightforward for users to utilize. 

Syncing is super easy, with minimum lags, and it works across multiple browsers and devices seamlessly. The user interface is simple to navigate in all operating systems. It includes different menu options that help in organizing the addresses, notes, credit cards, and passwords. 

Customer Support 

LastPass offers excellent options for customer support when it comes to general questions, but it is slightly challenging to get in touch with the support team. The priority is mostly given to the LastPass Premium users. There is an excellent resource of training videos, FAQs, and how-to guides on their website, but the options to contact support are limited. Phone support isn’t available, which is typically the same with almost all password managers. 

LastPass has three twitter accounts – one is for general updates and blog posts about LastPass, one is for online support from Monday to Friday, and the last one is to notify users about resolved issues and service outages. There isn’t any direct link for their customer support account on their website, and it took a little bit of digging to find that account. 

The live support twitter account is good for not-so-urgent concerns and questions. There also isn’t a direct email support link. You are expected to look through the tutorials and FAQs to find the answers to your questions. If the search doesn’t resolve your issues, then you will find the email support link at the bottom of the page. 

The questions and concerns can be submitted through a form, and after that, you will get a case number assigned. The Premium users’ cases are prioritized over other plans and free version users. However, they do get back to you with detailed replies to your concerns. 

LastPass Plans and Pricing 

LastPass offers a free version and paid plans as well. The plans are billed annually, offer a 30-day trial, but there is no refund policy. Our LastPass review will help you explore all the options available. 

When you register for a free version of LastPass, it also includes a 30-day trial for the premium plan. You don’t even have to give them your credit card details, and you get 30 days to determine whether or not the additional features offered in LastPass Premium are right for you or not. 

Here are all the LastPass pricing and plans:

LastPass Free Version – $0

The free version offers unlimited password storage and various features. This is one of the favorite free password managers for many. Since many provide very limited features in the free version, but LastPass free offers a wide range of features, including:

  • Identity theft protection/Free credit monitoring
  • Two-factor authentication
  • Secure notes storage for documents, credit cards, and personal data
  • Security challenge
  • Password autofill
  • Password generator
  • One-to-one password sharing
  • Unlimited password storage
  • Support for almost all browsers and operating systems

It is undoubtedly one of the most outstanding free password managers available. This version, however, doesn’t include a 2FA option, cloud storage, and emergency access.

LastPass Premium Plan – $36/year

This plan includes many sharing options and emergency access. Aside from all the features in the Free plan, Premium plan also offers:

  • Priority email support
  • Advanced authentication options
  • Emergency access
  • Password sharing from one-to-many 
  • 1 GB secure cloud storage

This plan provides excellent value for the users. It is cheaper than other password managers that offer similar features. Although, many other password managers offer advanced features in their premium version, including one-click password changer, VPN, and more. 

LastPass Families Plan – $48/year

This plan is suitable for families as it offers unlimited sharing and multiple users. It covers up to six users, includes all the features in the LastPass Premium version. It also includes other features, including:

  • Unlimited Shared Folders – it allows all the users in the plan access to the shared password folders. It is an excellent way for groups or individuals to share data with one another safely. 
  • Family Manager Dashboard – it provides the primary user an easy way to remove and add members by simply adding their email addresses, and the passwords will be shared with them.

This plan is the best version for many as the dashboard makes it convenient for the user to organize and manage users and monitor the access to the shared folders. Users have the option to try out this plan free of cost for 30 days, just like the premium version. However, it only covers six members. If you are looking for a password manager that shares more than six users, then it is better to look for another password manager. 

LastPass Business Plans – $36/year

LastPass offers separate plans for business users, which is perfect for enterprises and teams to use. There are four plans available:

  • Teams
  • Enterprise 
  • Identity 
  • MFA

All of the business plans come with easy-to-read reports, a company-controlled LastPass vault for all employees, and an admin dashboard for efficient management. MFA is a new plan that has been introduced by LastPass recently, and it is focused on increasing security through multi-factor authentication

Identity and Enterprise also include some more advanced features, including:

  • Detailed authentication reports
  • Workstation logins allowing employees to utilize biometrics to log in to their workstations
  • Adaptive multi-factor authentication, which combines contextual and biometrics factors
  • Dedicated account manager
  • Directory and API integrations
  • Extensive SSO reporting
  • Single Sign-on (SSO) with multiple policies and 1200+ integrated applications supported
  • More than 100 customizable security policies

These plans are highly suitable for businesses and companies, working with larger teams to safely share passwords and sensitive information. The plans are priced reasonably for the advanced features and options they offer. 

LastPass Free vs. Premium 

Many people wonder why to opt for the premium plan if they can get most of the features of LastPass with the free version. Let’s have a detailed look at both plans:

The free version includes almost all of the general capabilities that are expected from a password manager. It also includes other great features that the competition only offers for their paid accounts. In the free version, there is also a cross-platform password vault that has no restrictions on the number of passwords a user can create. It also includes multi-factor authentication support, security challenge, secure notes, sharing with one other user, password generator, and auto-filling capabilities.  

The Premium version includes everything that is offered in the free version and more. This LastPass premium cost $36/year; it is not monthly billed. Additionally, this plan also includes 1GB encrypted storage for files, apps, priority tech support, emergency access, advanced multi-factor options, and one to many sharing. 

The emergency access feature was previously available in the free version, but it is now only available in the premium version. 

Verdict – Is LastPass Worth It?

The test for this LastPass review proved that it is one of the best password managers in the market. It is secure, easy-to-use, and loaded with excellent features. Even in its free version, LastPass offers a good number of features and options for users. The setup is simple, and working with it is a breeze. It offers a trial version for 30 days.

FAQ

Is LastPass free any good?

LastPass Free password manager is undoubtedly one of the best password managers available to the users for free. However, it doesn’t include advanced 2FA, secure cloud storage, and emergency access in the free version. It is still a good option if you want good password management free of charge.

Is LastPass legitimate?

LastPass is secure and safe to use. It uses strong AES 256-bit encryption to secure your passwords. It also includes multi-factor authentication and other protocols to provide additional security layers.

Which is better, KeePass or LastPass?

KeePass is a free password manager, but it is not easy to use. This indicates that LastPass is a more suitable option for beginners and average users.

What is the best password manager?

Well, as you’re reading a LastPass review, you probably expect us to say “Last Pass”. But the truth is that it depends entirely on your needs. Aside from LastPass, there are other great password managers, including Keeper, Dashlane, 1Password, Remembear. Check them out and decide for yourself which one fits you best.

ABOUT AUTHOR

I've been fascinated by technology my whole life. From the first Tetris game all the way to Falcon Heavy. So writing for Techjury is like a dream come true, combining both my passions - writing and technology. In my free time (which is pretty scarce, thanks to both my sons,) I enjoy traveling and exploring new places. Always with a few chargers and a couple of gadgets in the backpack. Follow me on Twitter @DeyanGeorgiev87