Last Updated: August 4, 2021
- Headquarters: USA
- Source of VAs: Philippines
- Customer Support: Live chat and phone
- Target Domains: 15
- Pricing: Quarterly, semi-annual, or annual
- Onboarding: Yes
- Target Clients: American and Canadian companies
- Accepted Payment Methods: Credit card and Automated Clearing House (ACH) debit
Real estate business process outsourcing
- Recruits Filipino VAs
- Implements meticulous screening
- Onboards candidates
- Serves US and Canadian businesses only
- Focuses too much on certain industries
- Offers no option to pay per hour or per day
What Is MyOutDesk?
MyOutDesk is a trusted VA service provider. As a matter of fact, most review sites have rated this BPO (business process outsourcing) business number one in its niche.
The Sacramento, California–based company has been around since 2008. So, it’s among the longest-running sources of reliable virtual personal assistants on the market.
MyOutDesk has served more than 6,000 corporate brands, including:
- Mark Spain Real Estate
- Sierra Interactive
- Keller Williams Realty
- and BrightStar Care
Why should you use MyOutDesk to hire a personal assistant online?
The company has offices in the United States and the Philippines.
MyOutDesk’s presence in the Southeast Asian country enables it to recruit talents with adequate communication skills. In addition, English is one of the official languages in the Philippines, and most Filipinos learn it at a young age.
Besides decent English proficiency, the Filipinos’ neutral accent is another advantage. Generally, Westerners will have little to no trouble understanding them.
Hiring and Onboarding Procedure
Furthermore, the company uses a comprehensive hiring and training procedure.
With FBI-grade background checks and DISC personality matching (Dominance, Influence, Steadiness, and Conscientiousness), it categorizes online assistant candidates to find the best roles for them.
Also, MyOutDesk puts a premium on three E’s: employment, expertise, and experience. Qualified candidates know how to navigate ecommerce platforms, SMS marketing apps, real estate software programs, HR tools, and the like.
The initial interview filters out about two-third of applicants.
Afterward, only less than half make it through the final interview. It’s a testament to MyOutDesk’s high standards.
Then, they have to go through onboarding.
During this stage of recruitment, candidates get to familiarize themselves with their corresponding clients. Additionally, the intensive training sessions help prepare them for the virtual assistant tasks they need to handle.
Usually, only about a third of all trainees make the cut.
Other than recruitment, the company uses competitive MyOutDesk benefits for employee retention.
Moreover, your MyOutDesk virtual assistant will work in your preferred time zone. They can work during weekends, holidays, or after you and your in-house staff clock out. Using productivity tracking software, you can keep tabs on their activity.
MyOutDesk makes sure that its VAs have stable internet connections and backup systems.
The company claims that none of its competitors can match its hiring procedures and benefits. Of course, other leading virtual assistant service providers might have something to say about that.
But one thing is certain: MyOutDesk’s fantastic reputation.
The company has received five stars in all of its 300+ MyOutDesk reviews on Google. Usually, unhappy clients are more likely to write testimonials. That’s why getting a perfect average rating from hundreds of reviewers is impressive.
We couldn’t find a single MyOutDesk review on Trustpilot, though. Nevertheless, the company has only claimed its profile in March 2021.
Also, the Better Business Bureau (BBB) accredited the company in late April 2021. Unfortunately, there were no MyOutDesk reviews on this nonprofit’s site yet, either.
The company dealt with one complaint regarding its service in the past 12 months. And by doing so, MyOutDesk gained an A+ rating by resolving the dispute adequately.
The company produces different breeds of VAs. It recruits and trains remote workers for administrative, marketing, sales, and customer service roles.
So, what kind of personal virtual assistant can you get from MyOutDesk?
Administrative Virtual Assistants
These VAs can wear many hats.
As virtual receptionists, they work on the front lines to manage communications. These VAs act as a link between external parties and your team members. Additionally, they screen inbound calls, online chat messages, e-mails, and answer basic inquiries about your business. This way, your in-house employees can focus on more important concerns.
Every MyOutDesk virtual assistant trained for administrative work can handle the tasks you’d rather not do yourself. For example, they can update your customer relationship management and multiple listing service data.
Administrative VAs can take care of the scheduling of meetings, help speed up transactions, and manage paperwork.
Also, they can work as bookkeepers. The company will look for candidates with an accounting background. After gaining MyOutDesk training experience, they’ll be able to use the best accounting apps.
If you’re not prepared to pay for a separate online bookkeeping service, hiring a VA from MyOutDesk is an excellent alternative.
Real Estate Inside Sales Agents
These professionals go by many titles. For example, you may refer to them as recruiting assistants, telemarketers, sales development reps, or sales assistants.
Sales agents can help with outreach. They understand sales psychology, making them perfect for warm and cold calls. Aside from generating leads, they can screen and nurture potential clients.
Executive and Personal Assistants
Not to mention, your MyOutDesk executive can help you do more with your time.
The company’s virtual personal assistants can juggle various concierge services. Additionally, they can manage your social media accounts. If you have content projects, your virtual secretary can help you execute your ideas.
Customer Service Representatives
You can use MyOutDesk to outsource your help desk function. These VAs can handle customer concerns while your in-house team is offline, so you’ll have a 24/7 helpline.
Especially since more than half of consumers prefer businesses to be available around the clock, this is very important.
And make sure to use the right tools for your team. Help desk software like Freshdesk can help your geographically separated reps collaborate and boost everyone’s productivity.
If you need some virtual assisting for your marketing projects, MyOutDesk can help.
The company’s social media managers can oversee your campaigns on Facebook, Twitter, YouTube, Pinterest, and LinkedIn. In addition, they can research and regularly post content that can grab the interest of your target audiences.
If you have a blog, you can use a MyOutDesign online assistant to keep it active and fresh. A blog manager can find relevant pieces for your site. Likewise, they can create original content to boost your blog and social media platforms.
When it comes to e-mail marketing, you can find VAs with experience managing drip campaigns and newsletters.
Additionally, online marketing VAs know basic SEO (search engine optimization). They can apply practical strategies to make your web content as Google-friendly as possible.
Who Is MyOutDesk For?
MyOutDesk has carved out a niche for itself as a real estate VA service provider. But it can also cater to the outsourcing needs of businesses from other industries, including:
- Property Management
- Financial Planning
- Human Resources
- Mortgage and Lending
- Health Care
- IT and Technology
- Cannabis and Legal Marijuana
- Residential Service
- Professional Services
But even if your business doesn’t fit in these categories, you can still benefit from MyOutDesk’s services. Hiring capable VAs from countries with cheaper labor costs can be a great decision.
Despite encouraging prospective clients to book a free consultation, MyOutDesk doesn’t provide quotes. Instead, it sells three plans with fixed prices.
Have a look at the pricing:
- Quarterly: $1,988/month ($5,964 billed up front)
- Semi-Annual: $1,848/month ($11,088 billed up front)
- Annual: $1,788/month ($21,456 billed up front)
MyOutDesk accepts two payment methods: credit card and ACH debit. The company complies with PCI (payment card industry) standards. So, it should be able to safeguard your sensitive financial data.
With the annual plan, the MyOutDesk cost promises savings to the tune of $55,356 per year. Among many factors, the company bases its estimation on the cost of paying a full-time employee who:
- Makes $3,468 a month
- Enjoys fringe benefits worth $1,211 a month
- Works 2,080 hours a year
At the time of writing this MyOutDesk review, the company serves companies based in the US and Canada only.
During the consultation, MyOutDesk aims to capture your unique business needs. This way, it can reduce the chances of a VA mismatch.
The company doesn’t have a money-back guarantee.
MyOutDesk Review – Verdict
MyOutDesk is a reliable choice if you specifically want to hire VAs from the Philippines.
Its detailed screening and onboarding processes mean that you’ll get capable VAs to complement your in-house team.
Unfortunately, it’s not that inclusive.
But its decision to heavily cater to businesses in specific industries isn’t necessarily bad news. Concentrating on key domains enables it to prepare VAs for their roles effectively.
MyOutDesk’s live chat support is convenient. But it would be better if it has agents available around the clock.
The company’s quarterly, semi-annual, and annual pricing may turn you off if you prefer hourly rates.
Nevertheless, you can benefit and save a ton from the value it can bring to your business.
Virtual assistants can help with repetitive and time-consuming tasks. There are many different jobs VAs can take over, including social media management, administrative work, SEO, writing, customer relations, and more.
MyOutDesk is a respected VA service provider based in Sacramento, California, and has an office in the Philippines. It has been in the business for at least 13 years. MyOutDesk thoroughly screens and trains different kinds of VAs to suit the varying needs of its diverse clientele.
Yes, it is. MyOutDesk is a legal entity with accreditation from the Better Business Bureau and an A+ rating (the highest possible). In addition, it has more than 300 MyOutDesk reviews on Google, all of which have five-star ratings. Check out our MyOutDesk review above to learn more about this BPO company’s services.