Last Updated: October 7, 2021
- Ease of use: 5/5
- Mobile app: Yes
- Free trial: 30 days
- Suitable for: SMB and enterprises
- Customer support: 5/5
- Functionality: 4/5
- Budget-friendly: Yes
- Training: Yes
Managing and collaborating on documents, spreadsheets, and presentations
- Mobile apps
- Strong set of core features
- Simultaneous document editing
- Compliance features need upgrading
- No webinar or in-person training available
- Cloud version doesn’t support corporate directory integration
What Is OnlyOffice?
OnlyOffice is among the best document management software for editing documents, spreadsheets, projects, and presentations. Users enjoy a collaborative 3-in-1 editing suite, advanced security settings, project management solutions, and team chat features.
This tool is suitable for businesses that want to go paperless. If your company focuses on collaboration and teamwork, OnlyOffice will take your organization skills and workspace communication to the next level. Additionally, its interface is easy to use and navigate. Let’s take a look at what else this software has to offer.
This solution supports all Office and OpenDocument file types and adds pre-made OnlyOffice plugins. But there’s more:
Users can create all kinds of documents with OnlyOffice’s customizable style creation. It comes with text formatting and numerous page layout options, including:
- Custom page sizes
- Personalized watermarks
- Additional custom-made formatting
OnlyOffice offers many creative options, with multi-level lists, a range of icons, and more. There are customizable footnotes if you need to use references, and you can also create and add a table of contents.
Surprisingly, it lacks a citation manager. Also, the Find and Replace option doesn’t find styles but only replaces them.
This top document management software also offers a spreadsheet app. Charts and graphs are easy to create from your data with many customization options, including pivot tables, text to columns, filtering, and also built-in formula.
When testing the software for our OnlyOffice review, we found the formula input quite limited. When you type, suggestions appear, but descriptions are not available until you hover over them. They disappear once the formula is selected. And unfortunately, error tracing is not supported.
The OnlyOffice online suite lets you work with texts, spreadsheets, and presentations similar to Microsoft Office. We liked that we were able to co-edit, chat, and comment in real-time. The Revision History and Mail Merge are a nice bonus.
To increase functionality, you can add side applications or plugins. These can be self-made with the help of the provided API or offered by the software.
The desktop editor service is available offline and supports collaborative features when connected to a portal. You can even use it on iOS and Android.
This tool offers a simple CRM solution to manage sales and improve productivity. Users can build their client database, analyze potential deal success rates, manage business processes, and track sales. Potential customers will be automatically transferred to your CRM software database with the automated workflow.
The solution also comes with an invoicing system, mail integration, customer call management system, and sales reporting. We didn’t experience any noticeable issues with those features and didn’t find any complaints about them in other OnlyOffice reviews.
Apps and Integrations
You can use the software on Windows, macOS, and Linux devices. It is also available for Android and iOS. You can use it as cloud-based software, or it can be downloaded to your device.
We did experience some resistance with the iOS app as features were difficult to find. Other OnlyOffice reviews have mentioned this, as well. The desktop and web applications work lag-free, and they are much easier to navigate.
Ease of Use
This document organization software is relatively easy to use. We already mentioned the iOS app issues, but you’ll track, manage, and store documents in no time if you have used any Microsoft Office software in the past.
The interface is intuitive, and the main page has a sleek design. It gives you a sneak-peek into your folders and documents, collaboration tools, folders, and cloud accounts. There is also a sidebar featuring advanced features, customizable tables, and embedded chart data.
OnlyOffice has a well-adjusted navigation menu, meaning collaboration is quick and straightforward. Users can simultaneously use, change, edit, comment, and work on a specific document.
But if you need more, OnlyOffice offers live online and documentation training.
We did run into some issues with Chrome and Safari during our OnlyOffice review testing period. Trackpad zooming is slow to respond in Chrome, and it doesn’t work at all in Safari.
You will be happy to know that OnlyOffice is both GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act) compliant.
Other document management solutions offered by OnlyOffice include self-hosting security measures where all assigned data and services are safely kept within your physical perimeter. Additionally, it puts hardware protection into users’ hands so that you can manually maintain the security standards of your business. OnlyOffice provides technical support if needed.
This software also comes with additional data protection systems, including JWT (JSON Web Token), HTTPS protocols, and document permission management forms. It also has private rooms with randomly encrypted AES-256 keys.
Those who want to add that extra security can do so with two-factor authentication. There is also the option of enabling code verification through a code generator app. Single Sign-On authentication can be used and a few other additional filtering and monitoring features.
You can back up document content both manually and automatically with the storage option of your choice (Dropbox, Box, Google Drive, OneDrive) or third-party service (AWS S3, Rackspace Cloud Storage, Google Cloud Storage, or Selectel Cloud Storage).
Knowledge Base and Customer Support
Ours isn’t the only OnlyOffice review to praise its customer support. There’s a knowledge base available and also a SaaS forum or Server forum, in case your issue does not require the help of an agent. The Help Center offers installation, administration, integration, user, contribution, and development guides.
There is also live chat feature available to all users, and the support team is quick to reply. You can also email to get in touch with dedicated teams:
- Sales questions — email@example.com
- Partner inquiries — firstname.lastname@example.org
- Press inquiries — email@example.com
You can request a call or fill out a support contact form, and there is a premium support option. The support agents are friendly and informed, so you’re in good hands.
OnlyOffice offers four different options: Cloud Service, Enterprise, Docs Enterprise, and Developer. Pricing depends on the number of users.
The OnlyOffice Docs Enterprise Edition is the only exception. You can choose between:
Home server up to 10 connections: $149
Single server up to 50 simultaneous connections: $1,200
One server up to 100 simultaneous connections: $2,400
Single server up to 200 simultaneous connections: $4,800
One server with more than 200 simultaneous connections: Price upon request
Cluster server with custom features: Price upon request
All of these plans come with a 30-day OnlyOffice free trial.
You can also get OnlyOffice Docs Developer:
- Development Server up to 20 connections: $1,500
- Single Server 1-year license up to 250 connections: $7,000
OnlyOffice Review – Verdict
If you are looking for a well-equipped office suite for your business, this software ranks pretty high. It might not tick all the boxes, but it makes for one of the most customizable office solutions we have reviewed. We praise the affordable price and the support team. The number of available features is by far one of the best out there.
We do hope that the cloud version will be updated to support the corporate directory integration. And it would be great to see more compliance features in the future.
The software has a lot to offer, and we see a bright feature for it. But even now, our OnlyOffice review states it to be a fantastic software worth purchasing.