Last Updated: June 11, 2020
- Company location: Seychelles
- Number of servers: 163
- Zero-log policy: Yes
- Protocols: L2TP/IPSec/iKEv3
- Stealth VPN: Yes
- Double VPN: Yes
- Ad-blocker: No
- Torrenting: Yes
- Streaming: Yes
- Customer support: Great
Fast VPN connection.
- Data compression
- Excellent speed
- Not many configuration options
- Dedicated apps for Windows and Android devices only
- More than 3 simultaneous connections cost extra
The internet is a wonderful creation. It delivers news from around the world, connects us with our friends, and serves as the world’s biggest marketplace. But it’s not a perfect creation by any means. Vulnerabilities exist, and both people and governments are ready to exploit them. VPN services naturally evolved as the long-awaited solution to these privacy and security threats. They began to offer a safer online experience, bypassing country restrictions and fulfilling the dream of Free Internet.
Today I will introduce you to the Trust.Zone VPN – proprietary software for complete browsing anonymity. I have performed various tests and checks to provide an in-depth analysis of the product and let you know if it is worth giving a go. You will also find answers to frequent queries like:
Is it possible to install Trust.Zone on a router?
Where is the company based and is it truly protecting my information?
Can I watch my Netflix US shows with this VPN?
How much does Trust.Zone cost?
Here is what I found!
What is Trust.Zone?
Trust.Zone was first released back in 2014 by a Seychelles-based company. Various reviews around the Web suggested the owner is Trusted Solutions LTD. Oddly enough I found no such indications on the website or any details about that organization in Google. The biggest clue to solving this puzzle laid hidden in the Terms of Service:
The ‘Trust.Zone’ website or the ‘Site’ is provided to You (‘Customer’) by Internet Privacy Ltd (‘We’, ‘Us’ or ‘Trust.Zone’). Our head office is located at: Unit 117, Orion Mall, Palm Street, P.O. Box 828, Victoria, Mahe, Seychelles.
Either Trusted Solutions LTD changed names to Internet Privacy LTD or got a new owner recently. Regardless, other Trust.Zone VPN reviews might need to update their information…
The company currently operates 194 servers divided into 92 zones in about 35 different locations. Signing up with Trust.Zone allows you up to 5 simultaneous connections and grants you a 10-day money back guarantee.
Undoubtedly, the most significant competitive advantage of Trust.Zone is its location. The Seychelles jurisdiction is far beyond the reach of the 14 eyes or EU data regulation laws. The company takes privacy very seriously and puts a lot of effort into building trust with the user.
So far so good, but do the other essentials match up
The Essentials – Trust.Zone Speed, Security, and Privacy
The Trust.Zone rating depends largely on how it performs in the three key categories. Let’s see what our tests revealed about its speed and security.
When your connection is established from a distant location, it will inevitably have a negative effect on speed. An efficient VPN service will be able to keep speed drops at a minimum. ExpressVPN and PureVPN are among the fastest out there, indicating speed drops of less than 20%, so we are looking for a number in that vicinity.
Based on these results, the speed aspect definitely needs improvement. I have tested at least 10 locations around the world while compiling this Trust.Zone review. At best I was getting about a 20% drop from my usual download/upload speed. Additionally, connecting and switching between servers was not particularly fast and felt a bit clunky.
Overall: Competitor VPN services are getting faster by the day and Trust.Zone needs to be careful not to fall behind. Both navigation and upload/download speeds can be significantly improved while the app is operating.
DNS and IP leaks refer to specific points of your connection, where your real information becomes visible. Even a single leak defies the whole point of using a VPN service. The Trust.Zone VPN delivered promising results.
I found it a bit odd the tests detected server locations in Belgium while I was in fact connected to one of their Romanian servers. However, my real info was still masked, which is likely all you’d care about.
As far as extra security features go, Trust.Zone is fairly limited. There is a built-in kill switch, DNS Leak Protection, and you can purchase Dedicated IP addresses. That’s all! Considering how many VPN providers offer tons of neat security options with their paid plans, Trust.Zone is falling behind.
Overall: No leaks and viruses were detected, which means the Trust.Zone technology is doing an admirable job. I’d still like to see more advanced or unique features as the app feels too generic as it is.
There is no such thing as “too much privacy”. You need to be careful when browsing online, even with a VPN. There are numerous stories of providers leaking logged information, even data that is not supposed to be on record.
The provider guarantees that even if they face DMCA notices or illegal activity claims, they would not be able to cooperate as no user information exists anywhere. A unique testament to Trust.Zone’s privacy commitment is the Warrant Canary. Every day it blasts a PGP code update on the company website that no notices, claims or searches were initiated by the time of the update.
Let’s dig a little deeper and see what makes Trust.Zone such an appealing option.
1. Automatic Options
Once I installed the VPN, I was prompted to select a bunch of options preceding my initial launch. Among them, I found the Auto Location and Auto Retry Connection particularly useful. The former ensures the optimal speed of your connection, while the Retry feature helps you avoid service interruptions.
The Trust.Zone VPN app is simple and incredibly easy to navigate. New users won’t need any long walkthroughs before they find their way and start browsing privately.
You get a run-of-the-mill server list, detailed online statistics, and several security settings. Nothing too complicated, perfectly suited for your first experience with a VPN software.
3. Multiple Protocols
The company supports their own Trust.Zone security protocol, as well as OpenVPN, and L2TP/IPsec. Switching between them was a breeze and did not require a disconnect. Similar providers, like Hotspot Shield, only endorse a single protocol, so such a variety is always a plus.
4. Diversified Platforms
The VPN software is available for Windows, Mac, and Linux. Just a few days ago the list was extended with a Trust.Zone Android app. It is also possible to set up the service on your router, and there are comprehensive tutorials on the subject. The recent announcement of the new Android app is a good indication that the company is actively working towards expanding on other platforms.
Many VPN competitors do not allow torrenting on their servers, but Trust.Zone has no problem with it. All their servers are P2P-friendly and optimized for a stable connection. This way you can enjoy your favorite music, movies or games with Trust Zone from any location across the globe.
6. Accepts Crypto
Cryptocurrencies have been around for some years, and are developing into a valid payment method for an increasing range of goods and services. Whether you are a firm believer or a diehard skeptic of the bright crypto future, the fact is that more and more companies are willing to jump on the Bitcoin bandwagon. Trust.Zone is not behind this trend and endorses Bitcoin payments, plus a few other altcoins.
7. Prompt Support
I had mixed feelings about the Support part of this Trust.Zone review. Contact with a live person was limited to a trouble ticket in business hours during weekdays. Despite my low expectations I still decided to give it a go. A couple of hours later they responded to my ticket with all the needed information. I tried a second time, this time with a few sales questions. A reply arrived in less than 1.5 hours.
A lot of VPN providers rely on maintaining a lot of support channels but propose little to none actual assistance. Trust.Zone VPN employs a different methodology – offer less but do it right! I have to say I am a fan of that approach.
8. Supports Netflix
Who doesn’t like to “Netflix and chill”? Unlocking the full potential of the trendiest media streaming service is a prime reason why many choose to utilize a VPN in the first place. One of the first things I did after my Trust.Zone VPN download was to jump on one of the dedicated servers and fire up Netflix. You can find them easily since they have a -nfx prefix. The same goes for some of the other streaming services out there.
With all the positives, there are also some features and policies that can use some improvement.
1. Average Speeds
Speed tests were not that flattering and indicated significant drops while the software was in use. Browsing could be much smoother, but the reps reassured me they are improving Trust.Zone’s network, therefore speed.
2. Few Server Locations
PureVPN brags about their 2000+ servers in over 180 locations. Our NordVPN review revealed they had over 5000 servers around the world. In comparison, Trust.Zone currently maintains a little less than 200. Fewer servers will narrow the users’ ability to find needed locations or even suitable ones in the close vicinity.
3. Limited Options
I often raise the point of Simplicity being a double-edged sword. In the world of tech, simplicity caters to novice users, maintaining a stress-free environment until they get the hang of things. Once their confidence grows, you need to give them more. This is where Trust.Zone fails to seal the deal. I noticed the Trust.Zone free trial is a little limited compared to the paid version but saw no indications of other features available if I purchase the VPN.
4. Single Support Channel
I was genuinely impressed with the level of assistance I got with Trust.Zone. If only support were reachable in more ways than one. A competitive VPN company should be able to provide a number of support options while maintaining quality. The Support Team has got the quality part right, as this Trust.Zone VPN review acknowledged. Now it’s time to make the same level of support available through multiple channels. Live chat is a must, at least in business hours, and phone assistance will also appeal to specific audiences, like users from US and Canada.
5. Doesn’t Support IPv6
The IPv6 protocol was developed to replace the IPv4 standard due to the rapidly decreasing number of IPv4 addresses. It is still penetrating the market, so not that many providers can support it fully. Still, even the majority of best VPN providers don’t support IPv6, so that’s not a deal-breaker.
Although Trust.Zone doesn’t support this protocol (therefore IPv6 leak protection), the company offers tutorials on how to turn off IPv6 while browsing to keep your data safe and secure.
6. Shady Refund Policy
A clear policy regarding refunds and money back arrangements is crucial when building trust with customers. People are naturally inclined and curious to try new things but prefer if less risk is involved, especially when it comes to money.
The Trust.Zone refund policy seemed clear enough at first glance. You get a 10-day money back guarantee should you decide to try it out and cancel within this period. But wait, what is that?
I was aware the Free Trial is limited to 1 GB data transfer, but nothing suggested limitations on the paid plans. If you are just trying Trust.Zone out, make sure to keep an eye on your usage statistics, or you risk losing any chance of getting a refund, should you decide to request it.
Our Trust.Zone review ranks the company among the more affordable VPN options, which is not surprising, considering its simplicity and lack of features.
The monthly rate of $6.99 is more than affordable. Still, Trust.Zone’s best-value deal is fixed on $2.88/month and comes with the 2-year package.
The biannual package was hidden on the website for quite some time and you could only get the deal after a request to the support team. I am glad to see the deal is back on the company page as it’s undoubtedly very lucrative.
Do I Recommend Trust.Zone?
The Trust.Zone app is a reliable tool that comes in handy for first-time users. The price is very affordable and can further be reduced with a Trust.Zone coupon (but only if you ask for it). Should your needs exceed basic VPN functionality though, you might be better off choosing a more feature-packed solution.
The company puts a lot of effort in providing a safe environment for all its users. No information, apart from the registrant email, exists in their record. Should any DMCA notices or illegal activity claims occur, Trust.Zone has no way to cooperate as it keeps no logs of user activity or any personal details.
Setting up Trust.Zone VPN on a router is no big deal. The company compiled a comprehensive tutorial and setup guide on how to install their product on all available platforms. The whole installation takes just a few mouse clicks, accompanied by comprehensive instructions on each step.
To do so, you have to choose one of the -nfx servers to gain access to country-specific Netflix content. There are several such servers so you aren’t limited to the Netflix US library alone.
Trust.Zone VPN supports all major credit card providers – VISA, MasterCard, American Express, and Discover. Additional payment methods include bank transfers, PayPal, WebMoney, and Alipay. The inclusion of Bitcoin to that list testifies to the company’s will to embrace innovative technologies.