Last Updated: January 10, 2022
- Free Plan: 50 orders/month
- Free Trial: 14 days
- Integrations: 200+
- Multiple Sales Channels: Yes
- Take Orders Offline: Yes
- Warehouse Management: Yes
- Ease of Use: 4/5
- Support: 24/7
Businesses with multiple sales channels
- Countless features
- Integrates with marketplaces
- CRM and Accounting options
- Free trial and free plan
- Lacks customization
- Limited as POS solution
- Some integrations require Zapier
If managing your sales inventory gives you a headache, it’s time to let software do all the hard work! In this Zoho inventory review, you’ll learn about its features and integrations.
What Is Zoho Inventory
Zoho Inventory is a powerful solution for managing inventory for your offline and online sales. Its vast capabilities extend to:
- full order management
- end-to-end tracking
- customer relationships.
The Zoho Inventory software is perfect for the modern seller, combining web access and desktop programs with an app for mobile devices. With everything almost on autopilot, you’ll be able to check in no matter where you are.
It’s suitable for both small and larger enterprises. The solution can be accessed as an impressive standalone tool or as part of Zoho’s bigger suite.
The parent company has been serving users since 1996 from its base in India. It has reached over 50 million customers across its entire range.
But is this exact tool good?
Let’s find out!
Zoho Inventory Features
Below are individual Zoho reviews of each key inventory feature. You will find out more about the Zoho Inventory mobile app and everything else this leading system provides.
Inventory Control System
The primary purpose of the software is inventory control. It lets you access real-time data for sales and inventory updates from your stores and integrated online marketplaces.
Adding or importing your existing inventory is easy. There are fields for:
- Stock quantity
- Sale price
- Cost price Margin
- Warehouse location
- An item’s SKU
Moreover, you use one product as a base to create multiple variations with common and custom attributes, i.e., color, size, etc.
One standout feature is item bundling. You can group products together in one singularly priced package. Retailers offering discount bundles or marketing products in a grouped manner will find this useful. B2B or supplier-based businesses that sell large bundles also benefit.
Another useful feature is the Zoho Inventory barcode generator and scanner. You can find the feature on the web and Android versions. You can choose to key in the SKU manually or via an integrated scanner. Moreover, everything checks in and out of the system.
Other ways to control your inventory include:
- Manual stock adjustments
- Setting the minimum stock level for automatic re-ordering
- Centralized integration with stock sold via third parties like eBay, Amazon, and Etsy
- Serial number tracking from point of purchase to sale
Manage your Zoho Inventory Warehouse
Whether you own multiple warehouses or hold your stock in a backroom in your home, the Zoho Inventory warehouse management helps with all logistics. Firstly, it manages multiple locations and follows stock between locations. Secondly, it fully integrates with the inventory features and has its own reports.
You can set your order fulfillment, so stock moves from the warehouse closest to your customer’s address. Furthermore, the data collected gives you insights into sales trends and where and when it’s best to move stock between warehouses.
One of the most important things is that the tool integrates with multiple sales channels. In short, everything is under one roof, even if you sell from multiple online stores or marketplaces.
New online stores that have yet to choose a platform better use the Zoho Inventory Shopify solution. It has seamless integration out of the box.
In addition, inventory levels can be adjusted automatically and manually across your Amazon, eBay, and Etsy stores. For example, if you sell one item on eBay and three on Amazon, four items are synced, and the same amount of stock is depleted wherever you sell.
Streamlining extends to order fulfillment. First, your orders are listed in one area and you can see which channel generates a sale. Then, more advanced reporting gives you deeper insight into the performance of each channel.
Also, Zoho Inventory supports multi-currency across channels. The end revenue is converted to your native one.
You can keep track of sales as and when they happen, across all channels. This ensures everything is packed and delivered on time.
The orders tab lists orders by date by default but can be sorted in many ways. There’s a unique reference, the customer’s name, and the revenue from the sale. Additionally, you can see the order’s status – including whether it’s been shipped, partially shipped, or completely fulfilled.
Clicking each order provides more detailed info. You can also edit them. Furthermore, you can manually create orders by clicking ‘New’. Import orders from elsewhere or export them for external use.
You can also choose your desired payment integrations to give customers as many or as few options as are convenient for your business. This includes PayPal, Stripe, and WorldPay, among others.
Shipping rates show in real-time whether you use Zoho UPS integration or any of the other 30 available services. You’ll never get caught off guard! In addition, creating and printing packing slips couldn’t be easier.
Reports within the Zoho Inventory sales order section inform you about your best sellers, most profitable products, and countless other insights. This helps you refine your strategies.
It’s one thing to get sales, it’s another to ensure their efficient fulfillment. Fortunately, the Zoho Inventory dashboard can help.
Generating and printing the shipping labels takes just a few clicks. Then, once you’ve shipped an order, AfterShip integration keeps your customers up to date.
Your dashboard provides you with detailed tracking as well. And, as soon as you receive delivery confirmation, Zoho marks it as such on the order summaries page. The precise detail available will depend on the shipping carrier used.
While the platform isn’t aimed at full-time dropshippers, there is also a dropshipping function if you are out of stock. The system contacts suppliers on your behalf to fulfill the order. You can then track the order in a similar manner.
The Zoho Inventory purchase order feature is just one aspect of managing your relationship with suppliers and vendors. You get low stock level alerts, then automatically or manually order new batches.
It further lets you centralize the process by accessing all vendor details, price lists, purchase orders, and bills from within Zoho.
Using a price list, especially those vendors updates, allows you to properly maintain your margins and ensure a profit. Selling prices adjust automatically in response to wholesale price changes, so you don’t face the disaster of losing your margins.
Zoho has the capacity to run all this on autopilot, handling stock levels, reordering, shuffling the retailing prices, etc., but it’s up to you how hands-on you are.
Ease of Use and Interface
Whether you are using the Zoho Inventory desktop app, web dashboard, or mobile solutions, all provide a clean and easy-to-navigate interface. Meanwhile, each interface has some resemblance, so once you’ve mastered one, it’s not difficult to master them all.
Firstly, the home window lands on a dashboard that gives you a visual overview of sales activity, inventory levels, purchase orders, and numerous useful stats. Then, down the left side are your main links. This includes everything from invoices to integrations.
At the top right, you’ll find icons for your profile/account page, settings, and a notification bell. Furthermore, depending on your preferences, this may highlight things like new orders, low stock levels, and items that have been successfully shipped.
If you’re using Zoho Inventory for PC, Mac, or mobile device, all the same, great features are just a few clicks or taps away.
You can find the Zoho Inventory iOS app and Android solution in their official app stores. On the Apple App Store, it has a 4.6 out of 5 rating from 121 users. 850 users also rate it 4.6/5 over on Google Play.
All its features condense down into a mobile-friendly interface. The dashboard is uncluttered. Links to each area can be found at the bottom of your screen.
The apps are perfect if you are on the go or using mobile devices in your warehouse. They’re also particularly useful for Zoho inventory barcode scanning.
Zoho Inventory has a POS feature, letting you enter sales orders manually. It’s not as advanced as a dedicated POS system, however.
Everything in-app loads fast and efficiently. Even if your connection drops, the offline mode will store the data and sync inventory as soon as the connection is reestablished.
The platform supports over 200 different tools and services that greatly expand inventory and other aspects of managing your business. These include solutions for:
- Shopping carts
- eCommerce platforms
- Electronic Data Interchange (invoices, purchases orders, and other documents).
- Sales and Marketing
- Payment processing
And others like Gsuite/Gmail, Slack, and Twilio.
You’ll also want to check out Zoho’s partner services, such as Books, Analytics, CRM, Zoho Sign (for digital signatures), and Desk (for streamlining customer correspondence across multiple channels).
Some of the most popular integrations include:
Zoho Inventory OpenCart integration
OpenCart, developed by CartRover, handles you and your customer’s checkout experience. Its key benefit is using a single shopping cart solution for multiple sales channels. This reduces the fees associated with running them individually. You will need an existing CartRover account, however.
Zoho Inventory eBay integration
As one of the biggest marketplaces on the internet, many businesses are wise to use eBay to drive sales. It’s difficult to manage, however, when you have other sales channels and day-to-day business tasks to take care of.
The solution solves this issue by introducing automatic stock levels, order fulfillment, and detailed reporting not available on eBay. So you aren’t constantly logging in to eBay, everything syncs with Zoho.
Zoho Inventory Amazon integration
This integration is excellent for those that sell exclusively on the site or use it as one of several sales channels. You easily manage everything from Zoho’s centralized platform.
Moreover, the in-built customer database automatically scrapes the information of your Amazon clients and remembers them.
Zoho Inventory Etsy integration
The Etsy marketplace also gets the full integration treatment, doing away with manual updates and automatically syncing with Zoho.
Zoho Inventory integration with Flipkart
For those looking for support for the Indian marketplace – Flipkart may have to wait a little longer. There is no official integration yet.
Zoho Inventory WordPress integration
Zoho Inventory and the WooCommerce integration are ideal for businesses using WordPress. Zoho’s product fields easily link to the equivalent in WooCommerce. Then, everything syncs accordingly.
Zoho Inventory and Shopify integration
By itself, Shopify is one of the leading ecommerce solutions on the web. By integrating with Zoho, you now have the ability to properly unify your self-hosted store with other online and offline sales channels.
In addition, the integration replaces Shopify’s own management system, giving you access to all of Zoho’s excellent features.
Zoho Inventory and Zoho Commerce integration
If you’re not a fan of Shopify, the Zoho Inventory online store platform lets you sell your products from a custom-built and hosted site. The ‘Commerce’ integration handles everything from accepting orders to marketing your brand. Additionally, you can build from the ground up thanks to the customizable drag-and-drop store designer.
Zoho Inventory and Zoho Books integration
Zoho Books is the company’s in-house accounting software, which adds another layer of efficiency to your business. Now, instead of managing the books separately, most day-to-day tasks are on autopilot within the centralized system.
You don’t have to worry about recording sales, invoicing, or expenses. You can instantly prepare for Tax Day calculations.
It’s highly compliant, regardless of your jurisdiction. For example, UK businesses have the relevant VAT and Brexit-ready features.
Zoho Inventory QuickBooks integration
QuickBooks is powerful accounting software that syncs with Zoho. When customers or vendors pay a bill or invoice or when you create a credit note, QuickBooks updates accordingly. This prevents exporting problems and human error when manually bookkeeping.
Zoho Inventory Zapier integration
For sales and marketing, Zapier steps in as a secondary platform to connect Zoho Inventory with other key tools. These include:
- CartRover’s Salesforce CRM service
- Google Contacts
- Mail Chimp
- Active Campaign
Data syncs to Zoho for further use or from Zoho to the tool, depending on what it does.
Zoho Inventory Zoho CRM integration
Zoho also has its own Customer Relationship Manager that integrates seamlessly with Inventory Management. This unifies all your customers, wholesalers, and other contacts.
Whether sending a basic thank you email or implementing a powerful AI bot to act as an online sales assistant.
Zoho Inventory software support is extensive. It provides onboarding help, as well as regular email, ticketing, and live chat. You can also speak directly with support staff by phone.
Knowledgeable engineers provide paying customers with up to two hours of setup help for free. There are also copious amounts of help pages, technical documentation, FAQs, and webinars. These all help you learn the ropes and troubleshoot common problems you may have.
Support even extends to a ‘request a feature’ option. Users can ask for revisions or entirely new features for consideration.
Furthermore, many customers join the community forums and are more than happy to join admins in helping you to solve any issues with the Zoho Inventory Management.
Zoho Inventory Pricing
You can choose to pay on a monthly or yearly basis, with the latter offering a substantial discount on the comparative monthly price. There’s also a Zoho Inventory free plan for low-volume sales.
Here’s how all the plans stack up:
Free: 50 orders/month, one warehouse, two users, one Shopify integration.
Basic Plan: $79/month or $708/year – 1,500 orders, three warehouses, three users.
Professional: $129/month or $1,188/year – 7,500 orders, five warehouses, five users, two Shopify stores, five automated workflows, serial number, and batch tracking.
Premium: $199/month or $1,908/year – 15,000 orders, seven warehouses, 10 users, five Shopify stores, pick lists, 10 automated workflows.
Zoho Inventory Elite: $299/month or $2,868/year – Unlimited orders, 15 warehouses, 15 users.
Whatever plan you choose comes with a 14-day Zoho Inventory free trial. Furthermore, you can explore a demo account to see what the platform looks like on the inside.
Zoho Inventory Review – Verdict
To sum up, the platform provides a vast number of tools with reasonable pricing plans. Its powerful integrations take things way beyond just inventory management. Its CRM and accounting solutions are also worthy of praise.
No matter what the size of your business, you can take control of all stock monitoring, order management, and fulfillment. In addition, you can develop strong customer and vendor relationships, and streamline everything under one roof.
It doesn’t have the most advanced point of sale solution. Also, the platform isn’t very customizable. The pros, however, outweigh these minor cons
Yes, the Zoho inventory management software is one of the lead solutions of its kind. It can handle all orders, tracking, and shipping processes.
Furthermore, the pricing of premium plans is fair and competitive.
Zoho Inventory user reviews are predominantly positive.
The process can be split into several functions:
- Adding and managing inventory
- Automatic stock level management
- Sales orders
- Packaging and shipping
- Invoice management and CRM
- Purchase orders
- Marketplace and other sales channel integrations
- Reporting and statistics
The software provides end-to-end Zoho Inventory tracking. In other words, you can follow each item or entire batches based on serial numbers. The tool not only monitors sales and stock levels but the movement of products throughout your warehousing and delivery chain.
Individuals, small businesses, and larger enterprises all use Zoho Inventory Management, thanks to its versatile set of features. It caters to bespoke businesses but also individual marketplace sellers. For more information, read the complete Zoho Inventory review