Last Updated: March 18, 2021
Ever since the dawn of the Web websites have continued to evolve and increase in number. The same goes for their visitors. But how many of these websites actually manage to achieve their end goal?
For example – if you own an e-commerce site how many of your visitors actually buy something? We are about to find out.
That’s right folks; today I’ll show you some conversion rate (CR) stats to illustrate how this process works. And that’s not all – I’ll also give you some tips on how to improve your conversion rates and achieve your business goals. Let’s start with some stats to give you a taste of the data I’ve found. Afterward, we’ll delve deeper.
Surprising Conversion Rate Stats
- A one-second delay in page load leads to a 7% decrease in CR.
- CR lifts in calls to action with 10 words or less.
- 63% of companies lack a structured approach to optimization.
- Removing the navigation menu can increase your CR by 100%.
- 81% of sales happen after 7 or more interactions.
- 52% of companies and agencies that use landing pages do testing to optimize them.
- 40% of marketers cite a CR of less than 0.5%.
What Exactly Is a Conversion Rate?
In short, it’s the percentage of site visitors that complete the desired action. This action varies from site to site. For example – sales, membership registrations, email subscriptions, downloads, and so on.
Let’s imagine you have a site. You want to get people to subscribe to the newsletter that you offer there. Out of 1000 visitors, 10 subscribe to your newsletter bulletin. Therefore your CVR is 1%.
Now that we’ve cleared that up let’s start with the most telling facts about conversions. Still, to achieve better conversion rates you should have quality leads first. To do that you should try out using a lead generation tool to help you out.
Eye-Opening Conversion Rate Stats for 2020
So, what’s new in 2020 for conversion rates?
Take a look:
1. The industry with the highest e-commerce conversion rate is arts and crafts, at 4.01%.
So, if you’re interested in setting up an e-commerce store, you should strongly consider Arts and Crafts, according to conversion rate stats in 2020. Or, if this isn’t your thing, try electrical and commercial equipment or pet care. They both convert well at 2.70% and 2.51% respectively.
2. Food and Drink and Health and Beauty products have the best conversion rates, at 3.58% and 3.08% respectively.
(Source: Grow Code)
If you’re looking for the best converting products to use in your online store, you should strongly consider food and drink or health and beauty products. Out of other categories, these two come out on top, with a mean of 3.58% and 3.08% conversion, or so recent conversion rate statistics tell us.
3. Paid search represents 2.9% of all conversions by traffic source.
(Source: Smart Insights)
So, those either looking to set up an e-commerce store and get plenty of traffic, or to set up a new store from scratch, should rely on paid search to achieve the best possible conversion. Some great advice offered by conversion rate statistics in 2020.
4. Finance is the industry experiencing the highest conversion rate at 5.01% media CVR.
According to sales conversion rates by industry, finance is the clear winner. Other industries include B2B (2.23%) legal (2.07%) and e-commerce (1.84%). The truth is that a conversion rate of 5.01% isn’t exactly great, considering the top 10% are in fact achieving up to five times more.
5. The average retail conversion rate is 2.63%.
(Source: Grow Code)
Previously, this figure was cited at around 2%, representing a change of .63%. Remember that this figure is simply an estimate, and only includes the most popular industries. For more obscure niches, we would recommend doing your own research for a more accurate figure.
6. The best-converting industry on Facebook is Fitness, at 14%.
Just for comparison, the technology industry has the poorest conversion rate on Facebook, at only 2.31%. However, in reality, there isn’t such a thing as the ‘ideal social media conversion rate’. Instead of using ‘conversion rate’ it’s recommended to measure ROI (return on investment).
7. The global average website conversion rate based on multiple marketplace conversion rates is 4.31%.
This is basically the average percentage of visitors turning into customers. However, don’t be misled! Brands use different metrics depending on what goals they are trying to measure. E.g. the number of people who have filled in a contact form or added a product to a shopping cart.
8. Instagram conversion rate is 4.5% higher for user-generated content.
Posts on Instagram that are user-generated achieve a 4.5% higher conversion rate. In simple terms, this means that content posted by everyday folk converts better than that posted from big brands. Considering the platform has over 1 billion users, it sure is a lucrative channel for driving sales.
9. Mobile conversion rate stats for desktop and mobile show percentages of 4.14% and 1.82% respectively.
In a nutshell, this means that sites viewed on desktops convert better than ones viewed on mobile. Across both categories, we are witnessing a steady rise in conversion rate. In other words, it would be unwise to invest more in desktop than mobile, or vice versa. But ultimately, the desktop is where the conversions are at. This stat is somewhat surprising, considering that 63% of the online traffic in the US alone comes mobile.
10. Average conversion rate stats for tablets sit comfortably between desktop and mobile at 3.4%.
(Source: Marketing Charts)
The desktop conversion rate is 4.14%, followed by tablets (3.4%) and then mobile phones (1.82%).
Why could this be?
Experts reckon it’s because browsing around on a desktop is simply easier.
General Facts About Conversion Rate
You need to read carefully these next paragraphs, especially if you want to pump up your conversion rates.
11. The average e-commerce CR is around 2%.
Across the Web, sources cite different numbers. but based on a wealth of CR research from the last five years across all industries, 2% is the average e-commerce CR.
It can vary greatly for different industries, though. Some convert more than others, which is perfectly reasonable. How many people have browsed yachts or expensive mansions? How many of us have actually bought one?
12. The top 10% of websites convert at 11.45% or higher.
If you wonder what a good conversion rate is, there you go. 11.45% is the number you should try to reach if you want to compete with the big dogs in your industry. The top 25% convert at 5.31% or higher, so take it slowly until you reach your goal. In essence, the best CR for your website is any number that is more than you have now.
13. Former President Obama raised $60 million, thanks to a simple experiment.
I’ll dedicate some more time on this fact because it’s a great example of what CR means and what we can achieve with conversion rate optimization (CRO).
In 2007, when Obama’s team created his website, they tried several design options. The site was simple enough: media content and a signup button. They experimented with four buttons and six different pieces of promotional material (three images and three videos). That amounted to a total of 24 versions of the same page.
The campaign staff’s initial choice had a sign-up rate of 8.26%. They tested each version with roughly 13,000 visitors each. The results showed their initial choice wasn’t the best one. The winning variation had a sign-up rate of 11.6%, marking a 40.6% improvement.
This is one of the many CRO facts that illustrate how a minor change can lead to major results. Simply by changing a few elements of the page, 10 million people signed up. Without the change, the signups would have been 2.88 million less.
Each subscriber ended up donating an average of 21$. At the end of the day, this simple tweak amounted to a difference of $60 million.
That’s how CRO works, ladies and gentlemen.
14. CR lifts in calls to action with 10 words or less.
If you want to increase your CR, your “hook” should be simple. Buttons like “Get your free report”, for example, work way better than “Signup to our newsletter bulletin and receive a free copy of our report”. CRO statistics can also give us another hint – the best calls to action are typically benefit-oriented – “Get something”, instead of “Do something to get something”.
15. Including a video on a landing page can increase CR by more than 80%.
Video content is one of the “big guns” in online marketing. It can help customers not only to learn more about your business but also to engage their attention and increase their desire to buy.
Since we’re talking about conversion rate facts, it’s only fitting to mention the biggest player in e-commerce.
16. Amazon’s CR on Prime Day in 2019 was 13.5% in the US.
Usually, Amazon converts between 8.3% (Q1 in 2018) and 9.7% of its visitors. Compare this to the average 2% CR for e-commerce in general and we can see why Jeff Bezos is the richest man on the planet.
17. Black Friday online shopping CR in the US in 2018 was 4.14%.
Although 67% of internet users worldwide visit the Web on a mobile device, desktop devices still rule supreme when we shop online. E-commerce conversion rate stats for Black Friday are:
- Desktop – 6.56%
- Tablet – 5.13%
- Cellphone – 2.96%
- Overall – 4.14 %
Keep in mind that although these numbers look small, they still amount to millions of users.
CR is just one of the metrics used by marketers to measure a website’s success. That’s why CRO is essential. If something isn’t working, we need to tweak or change it, until it does. It requires an investment in time and money in the form of strategic testing and good implementation, but sooner or later it pays off.
18. CRO tools have an average ROI of 223%.
For every dollar spent you get $2.23 back. Not a bad deal. You should always try to improve everything in your site if you want to be successful. Stale equals fail in the digital world.
These stats are just amazing! And there’s a lot more where they came from!
Let’s change the perspective a bit. To understand the end-user, you must become the end-user. Mystical, right? We’ve all been there, shopping online and not only.
Put your consumer hat on.
First off, I want you to imagine you want to buy a house.
Wait? What? How is buying a house related to CR?
It is. You’ll see.
Getting Inside a User’s Head
You want to buy a house. Therefore you call a real-estate agent (search engine). You explain to the realtor what you want. Therefore you get a list of houses:
19. People make a subconscious judgment about a product within 90 seconds of the first viewing.
(Source: Neil Patel)
If the desire for purchase is already there, the game is almost won. Marketing statistics show less than a quarter of shoppers choose to leave a site without completing a purchase. Something drives them away.
You choose the house that you want and appoint a meeting with the realtor. Unfortunately, he’s late.
20. A 1-second delay in page load leads to a 7% decrease in CR.
If you don’t want to turn your visitors away even before they’ve seen your product, aim for under 3 seconds of page load.
Your realtor’s lateness leaves a bad taste in your mouth, but something within makes you wait a bit longer.
So you wait for him and, finally, he shows up and takes you to the property.
You are finally in front of the house you liked.
The Homepage as a Front Door
You have very little time to attract a user’s attention. Here’s how to make the most of it.
21. You have only four seconds to capture the visitor’s attention.
(Source: Paramount Digital)
If you don’t – your visitors are gone. I know what you are probably thinking – “Four seconds is way too few. I have so much to offer, users won’t be able to see it all in just four seconds.”
There are ways around this, but stats don’t lie.
Now that you know what the average conversion rate is, you need to step up your game to make sure your visitors convert.
You are in front of the house, and you have two options – you either enter, or you don’t.
At first glance, you don’t like the house that much. It looked better in the pictures the realtor sent you.
22. 92.6% of people say the visual input is the leading factor affecting their purchase decision (more than taste, smell, etc.).
(Source: Neil Patel)
Up to 90% of that assessment is based on color alone.
Let’s be honest – as humans, we are primitive creatures, despite all the technology at our disposal. Therefore, increasing conversion rates based on colors should be easy enough, right?
There’s one thing I can tell you for sure. Not many people like brown. Or orange.
Back to our house story.
You see the house, and you don’t even enter to look around. You don’t like the house at all – it’s obvious it’s not the right one for you. Therefore you leave. You don’t convert to a buyer.
23. 40% of marketers have a CR of less than 0.5%.
If we want to look at this stat favorably – at least they have a lot of room for improvement.
They’ll have to create some excellent CRO strategies to unlock this potential.
24. 63% of companies lack a structured approach to optimization.
Despite its importance as a cornerstone to success, only 28% of companies with at least a 6% improvement have a structured approach.
One of the critical elements of improving your CR is personalization. You need to understand your customers. Like Jeff Bezos said: “The most important single thing is to focus obsessively on the customer.”
25. 11.1% of businesses with 3xROI consider increased CR as a primary metric for personalization.
Conversion rate stats also show a more significant percentage of companies with 1xROI. 19.1% of them consider CR as a primary goal metric for personalization.
When we buy something, we want the best for our money. That’s why personalization is essential to grab the users’ attention and make them think the product is made especially for them. That’s why we read reviews and compare prices of different products until we find the best fit.
26. 81% of sales happen after 7 or more interactions.
As you can see from the stat above, conversion occurs once your customers get to know your business. You can’t expect most people to convert on the “first date”.
When you buy a house you see it more than once, right?
If you see your business doesn’t convert enough people to customers, what do you do?
You change the way you present the products (since you can’t change the products so easily).
But how do you know what’s best?
Experiment with different variations (like Obama’s staff) and see how people react to each one.
These tests are known as A/B testing, and stats show that:
27. More than 90% of companies expected to increase the number of experiments they run in 2019.
Since there isn’t a universal recipe for success, you have to test something to see if it works for you or not.
Now that we know how we can convert more people, another question arises.
Where can we get more people?
Care to guess?
28. The average CR for Facebook ads across all industries is 9.21%.
Conversion rate statistics for Facebook crown the fitness industry as the champion of online ads. Fitness ads’ CR is at 14.29%. Industries like employment and job training, education, healthcare, and real estate also score above 10%. Industrial services’ ads are at the other end of the spectrum, converting at just 0.71%.
OK, now, we already know a lot of interesting facts. CR is one of the most important metrics, used in marketing worldwide. In the next section, we’ll see how to increase our CR, starting with the place where the actual converting happens.
Landing Page Stats
This is a web page that allows you to capture a visitor’s information through a lead-capture form.
29. 52% of companies and agencies that use landing pages test them.
Remember when I told you that 40% of marketers have 0.5% CR? Test, test, test, and then test some more. Testing is a crucial element of CRO. It points you in the direction of what works.
30. Companies see a 55% increase in leads when they increase their landing pages from 10 to 15.
CRO stats show you can improve your CR if you create enough content for users. You can create landing pages for everything your users get – emails, downloads, registration pages, etc. When you increase the number of landing pages, you give your visitors more possibilities to convert.
How do people reach these pages?
There is something called a call-to-action button (CTA). We all know them – the ones that want us to “Submit”, or to “Download”, or just “Go”.
So, here’s a free and straightforward landing page optimization technique:
31. Changing your CTA to “Click here” can increase CR by 30%.
There are several ways to invite your visitors to give you data. “Submit” is one of the most common CTA buttons, but guess what? It can decrease your CR by almost 3%. If you want to increase it (which you probably do) “Register” is better – 10% increase, “Download” – 15%, “Go” – 25%, and “Click here” – 30% increase in CR.
Thanks to the magic of statistics, I can give you another tip because conversion rate optimization stats tell us that:
32. Optimization of contact forms increases CR by up to 25%.
The fewer fields you have in your contact forms, the more people you’ll convert. Forms with more than six fields register 15% CR. 20% for 3-5 fields, and the best option, if available, is to have only three fields – 25% CR.
Did you notice that so far we make small changes, but achieve great results? The devil is in the details, as the saying goes. This is one of those conversion rate truisms that can make or break your business.
Here’s another one:
33. Removing the navigation menu can increase your CR by 100%.
Yuppiechef is a South African kitchenware website. When it removed the navigation bar at the top of the page, it got twice as many conversions as before. The CR increased from 3 to 6%.
If there is a chance, try to limit the distractions for your potential customers. The internet is full of websites that provide the same service or product. You should use every trick to make net surfers choose your site.
To achieve even higher e-commerce conversion rates in 2020, experiment and make changes to see what works. I will give you an example right away:
34. Pages that asked for users’ age or phone number convert less.
The “age” form drives people away. Forms with the word “age” convert at 15%, while pages without it do so at 18%.
The same goes for telephone numbers. Pages who suggest that the user would be called convert at 12%. Remove this and CR can easily jump to 17%.
The reason behind this stat is quite simple. Although users know they have to give some information about themselves, they try to protect their anonymity at the same time. No one likes to give all their personal information to someone. So stick to the basics, when possible, to increase your website’s conversion rate.
More Helpful Statistics to Guide Your Strategy
If you’ve read everything so far, I can tell you’ll want some more.
I’ve got you covered.
35. User-generated content can increase your CR by 161%.
User-generated content can take the form of reviews, photos, videos or anything else you can create. See, people who research online stores already consider a potential purchase. Without the UGC, however, only 2.16% convert. If you have UGC, you are looking at a different picture – a 5.65% CR, which is a 161% increase.
If you want to increase the average online conversion rate, you should consider UGC. It’s practically a goldmine. And I have the numbers to prove it.
36. 83% of buyers no longer trust advertising, but many trust recommendations from other online users.
How about that, eh?
But wait, there’s more:
37. 15% of consumers don’t trust businesses who don’t have reviews.
(Source: Status Labs)
Trust is fundamental in e-commerce. If you don’t have UGC, 15% of all potential customers don’t even reach the landing pages.
Statistics about conversion rate include one more factor – the FOMO. The Fear-of-missing-out on something.
38. You can skyrocket your CR with FOMO.
There are millions of examples of FOMO campaigns, but I want to give you one of the juiciest.
BilligParfume.dk achieved a 61.3% CR just by creating a banner with 80% Black Friday deals, which popped out just before you tried to leave their site.
There are lots of FOMO techniques – like countdown timer for a deal, scarce availability of products, individual campaigns, and so on. More and more businesses use FOMO tactics every day.
And speaking of businesses, I also want to share with you a couple of lead generation strategies.
Lead Generation Stats
The process of converting and to some extent cultivating business leads.
39. Lead generation is a primary content marketing goal for 80% of marketers.
(Source: Content Marketing Institute)
66% of marketers focus on the nurturing of their leads.
40. LinkedIn is 277% more effective for lead generation than Facebook or Twitter.
Well, it kind of figures that social media for business will generate more leads, but still, the percentage is impressive!
Most businesses use Google Ads to promote themselves. Here’s what my observations from google search shows:
41. Google Ads advertisers get CVR of 3.17%.
If your CVR is around 2%, you know you have a lot of work ahead of you to reach the average levels. From there you will have to make further improvements to rank among the most successful ones.
Now that I mentioned search, did you know that:
42. By 2020, 50% of all searches will be voice searches.
Why include this stat here, you may ask?
The reason to point this out is that the world evolves. CRO as well.
The new ways of search and interaction with the Web will change the conversion rate trends.
Finally, I saved the best for last:
43. Odd-numbered list headlines have a 20% better click-through rate than even-numbered.
The same study shows headlines with numbers are two times more likely to generate clicks.
I bet you didn’t suspect that. Psychology is the main ingredient of CRO. Every little detail should be influencing your visitors to convert to customers.
Well, now we saw the most insightful data about conversion rate. Hopefully, you found these statistics helpful to see what CR is, and how important it is for every business.
If the business world is a maze, CRO helps your business navigate it successfully.
My advice to you is – experiment and try to improve…everything. Colors, headlines, CTAs – everything affects the user if not directly, then at least on a subconscious level.
If you are curious about other topics, you are most welcome to browse our blog. You’ll find great stuff, equally interesting to these conversion rate stats.
The number of conversions divided by the total number of ad interactions tracked to conversion during the same period.
Yes. It can happen if you have a very low visitor count and/or long visitor sessions.
- Grow Code
- Smart Insights
- Marketing Charts
- Neil Patel
- Paramount Digital
- Status Labs
- Content Marketing Institute