Finding the best virtual phone number provider is a daunting task.
But don’t worry. We did all the heavy lifting for you.
So go ahead, take a look at our virtual phone number list. You have a lot to gain and nothing to lose.
Best Virtual Phone Numbers
1. 800.com
800.com is a great choice for small and medium-sized businesses. The site provides a wide range of toll-free numbers, including vanity numbers, that can optimize customer communication channels for local and national businesses.
• Advanced call forwarding
• Wide selection of toll-free numbers
• Call analytics
800.com is a feature-filled service that provides vanity phone numbers, toll-free numbers, and call software. It optimizes customer communication channels and overall, helps improve a business’s performance.
Features
The platform doesn’t offer much regarding business phone systems. However, it makes up for it by specializing in traditional call features for businesses like forwarding and routing.
1. Vanity Phone Numbers
800.com’s vanity numbers come with major conveniences. They’re all toll-free and can be assigned to different call channels. They’re also available for Virtual Phones (VOIP) or any Internet-capable device.
These perks are great for companies starting out and establishing their presence in multiple locations. Bigger companies, however, won’t do well with 800.com. One of its downsides is that it can’t accommodate large volumes of calls from hotlines and call centers.
2. SMS Marketing
The platform enhances mass texting with automated features and high personalization. SMS Marketing allows you to send deals, brand alerts, appointment confirmations, and billing reminders efficiently, anytime.
You can automate a text campaign’s target recipients, content, and replies for prompt customer service. 800.com also gives you metrics on your messages, which helps you to track and analyze which ones are successful.
3. Call Forwarding
800.com’s greatest asset is its call forwarding service. It’s fully packed with advanced capabilities, ensuring fast communication, more mobility, and less voicemail dependence.
This service has four modes:
- Standard: Forwards calls directly to your mobile phone or a single phone line
- Simultaneous: Sends calls to multiple phones at once
- Sequential: Arrange and forward calls to multiple phones according to priority or availability
- Voicemail: Sends incoming calls directly to voicemail
Call forwarding also has additional features like automated whisper greetings, call recording, call transcripts, extensions, and scheduled weighted routing.
4. Call Analytics
Data from call recordings and transcripts fuel Call Analytics. This feature records valuable metrics to find trends and keywords from leads and customer conversations.
Call analytics also offers keyword spotting which examines the call transcripts and extracts specific words or phrases of intent from customers. Keywords are helpful in adjusting call urgency and training agents.
Additionally, the data gathered can also help evaluate your business’s performance, remodel marketing campaigns, and enhance your customer base’s experience–– basically, drive growth.
5. Call Tracking
This feature lets you track data from your 800 number calls. You can monitor agent and customer statistics and watch out for customer care-related issues.
800.com can also pair call tracking with an Interactive Voice Response System (IVR). This feature helps businesses understand customer acquisition trends and improve telemarketing strategies.
Furthermore, call tracking helps you keep tabs on conversion rates, returns on advertising, high-value calls, spam, and customer geographical information.
6. API & Extensibility Tools
800.com’s API takes campaigns even further. This allows you to send and receive texts on existing phone numbers and receive server-to-server push notifications about those texts.
Additionally, the APIs help establish better customer relations by allowing them to text or call you back, much like how they’d respond to friends or family.
800.com Setup
Since convenience is 800.com’s main theme, the setup is predictably quick and easy.
First, choose a unique 800 phone number. Use their search number/ pattern search tool to know if your vanity number is available. You can also create a random toll-free number to make the process even faster. After that, just select a plan and pay for it.
Customer Support
800.com offers multiple ways to help its clientele. It has customer support, hotlines, live chats, and a library of helpful guides and API documents.
The customer service page has a request form and three hotlines designated for specific topics of inquiry like billing and sales. The form is simplified, and the email reply from a test inquiry was fast, with detailed answers. 800.com took less than 6 hours to email back, which is impressive considering that other platforms take 12-48 hours to respond to queries.
Pricing
Despite its long list of features, 800.com’s pricing remains flexible and affordable. Here are its latest subscription plans:
- Pro Monthly: $149 per month with unlimited seats, 5,000 minutes, and 5 toll-free numbers
- Unlimited Monthly: $59 per month with unlimited minutes and 1 toll-free number
- Personal Monthly: $23 per month with 1,000 minutes and 1 toll-free number
- Pro Yearly: $127 per month with unlimited seats, 5,000 minutes, and 5 toll-free numbers
- Unlimited Yearly: $49 per month with unlimited minutes and 1 toll-free number
- Personal Yearly: $19 per month with 1,000 minutes and 1 toll-free number
All plans have call recording, texting, analytics, API access, advanced call forwarding features, and more perks. There’s no setup fee, and you can cancel anytime.
Verdict
800.com would make a great addition to your business. This feature-filled service takes traditional call capabilities and ramped them up with advanced, modern twists. Overall, 800.com has the potential to level up your customer communication channels.
2. Grasshopper
Grasshopper understands your priorities. Being a business owner, you shouldn’t have to do the work of an office manager, and Grasshopper helps you with just that. It allows you to focus on your business — so you can do what you’re good at.
• Mobile + Desktop apps
• Business Texting
• Simultaneous Call Handling
The Grasshopper online phone system was acquired by LogMeIn – the latter wanted to move out its business communications suite. So, LogMeIn can now boast a unified communications platform, remote access, and conferencing platforms. The solution is best for small to midsize businesses.
Features
Grasshopper assigns you a toll-free number that forwards the caller to your business’s main prompt. From here, the callers are prompted to either the general (operator) or a particular extension. The operators handle the calls.
But that’s not all:
1. Web Interface
Grasshopper has a feature-rich interface, completed with an Interactive Voice Response system. You get the option to replay the messages and transfer the call to a given extension. The web interface also allows you to disconnect the call if there is no input.
2. Mobile App
Grasshopper heavily relies on other phone lines for communication. Hence, if you’re using landlines, things can get messy. However, the service’s iOS and Android apps are great alternatives. Through these apps, you can access the contact list (populated from your phone’s contacts or a list of extensions), directly place calls, access voicemails for playback, and tweak various settings.
3. Wi-Fi Calling
The Grasshopper mobile app offers Wi-Fi calling as well. If your default setting is a cellular network, you can seamlessly switch to this mode.
4. Caller ID
This feature ensures that even though you might be making or receiving calls on your mobile phone, you’ll appear as if you’re working from an office with a full PBX behind it. If you miss a customer’s call, the app auto-texts them.
5. Grasshopper Setup
Grasshopper is quite easy to set up. After you select your service level, you can choose as many as 5 local or toll-free numbers, or request for porting an existing number. After that, you’re free to set up your extensions and your customized Interactive Voice Response system (such as “Press 3 for Complaints”). You can select your number and your location from a drop-down list.
Again, extensions for linking to landlines or cell phones are also available. You get to choose how the system prompts the caller for a name for connections.
Customer Support
Grasshopper offers 24/7 US-based customer support via different channels – phone, email, and social media platforms like Twitter and Facebook. Its online support center has detailed documentation for each of its features and tools. Its online resources also include courses by experts on running and marketing a small business.
Pricing
With Grasshopper, you can port your number or even pick a new one and save as much as $75 off an annual plan.
The company offers a 7-day free trial without payment details. Upon exhausting the trial, you may want to look at the following plans:
- SOLO – $29 per month. You get 1 phone number and 3 connections. Ideal for entrepreneurs with a side gig.
- PARTNER – $49 per month. You get 3 phone numbers and 6 connections. Best for growing businesses with 1-3 employees.
- SMALL BUSINESS – $89 per month. You’re offered 5 phone numbers and unlimited connections. This is a perfect plan for anyone looking for flexible call routing.
Post purchasing, you can add extra phone numbers at $10 per month. If you decide to stick with them with an annual subscription, you can save 10% during billing.
Verdict
Grasshopper has been designed with small to medium-sized businesses in mind. It has a great feature-set and with its decent customer support and price point, it is a solid contender in this segment.
3. Phone.com
Phone.com is the most futuristic solution for entrepreneurs who want to grow their business with agility. Be it voice, text, video, fax, conferencing, or collaboration — Phone.com has got everything.
• No long-term commitments
• Virtually zero downtime
• Option to mix and match plans
Phone.com is a VoIP and virtual business phone services provider for startups and small businesses. It offers a wide variety of phone, call, and management features, combined with a simple UI at a low price. Big names like Teradata, Insightly, and Spectrio trust Phone.com.
Features
Phone.com comes with plenty of handy features.
1. Voice Tagging
Enabling voice tagging will help you detect which option was selected as you answer the call.
2. Schedules
This feature helps you with routing incoming calls to different virtual numbers, extensions or menus with custom greetings. They are based on the day and time of the calls, so if the caller rings outside of the business hours, they’ll receive a different greeting message.
3. Text-to-Greeting
This free tool allows you to develop customized audio messages from a given text. There are over 40 automated voices and sound effects to choose from.
4. Voicemail to Email
You’ll get email notifications every time a voicemail is received via your work extension. The voicemail itself can be found attached in the email, allowing you to listen and forward it easily.
5. Phone.com Setup
Setting up the Phone.com virtual cell phone is effortless. First, you take your pick from the various plans. Next, you can either port your existing number or get a new one – choosе from local, vanity, and toll-free numbers. Setting up won’t require any special hardware, so you can link your existing devices and you’re good to go.
It has free apps for both desktop and mobile environments. They give you access to Phone.com’s features – SMS, inbox and call longs, conference calls, etc., apart from its softphone.
Customer Support
Phone.com’s website has made it very easy for its customers to reach out for help. There’s live chat support and you can contact the team via their toll-free number too. You can also fill out a form about the issues you’re facing, get a system status check, or even request them to build a particular feature.
Apart from that, the website offers industry-standard FAQs and guides.
Pricing
Let’s take a look at these plans.
- Base: $12.99 per month or $9.99 per month on an annual subscription. Includes 300 monthly minutes and 2,000 text messages. This plan comes with a 30-day money-back guarantee.
- Plus: $19.99 per month or $14.99 per month on an annual subscription. Includes 500 monthly minutes and 3,000 text messages. It is a popular plan because of more than 40 nifty features such as voicemail to text.
- Unlimited: $29.99 per month or $24.99 per month on an annual subscription. You get unlimited monthly minutes and text messages along with all the Plus plan offers and 1 base video meeting host.
All plans come with a free 30-day trial period.
Verdict
Phone.com is perhaps the most affordable option in the virtual phone numbers world. It is customizable and offers a well-designed VoIP service for both startups and SMBs alike. It lets you run your entire office business communication easily via your smartphone.
4. RingCentral
RingCentral is the world’s best business communications platform, bringing your employees and customers together on a common platform. It is among the top virtual phone number services and has the best-in-class conference calling capabilities. It also has brilliant AI integrations in place.
• A wide set of features
• AI integrations
• Great UI
RingCentral is among the best virtual phone systems we tested. It offers top-of-the-line web conferencing technologies which can support up to 1,000 callers at a time. It has more than 400,000 global customers and partners, including big names like W2O, Detroit Pistons, Insureon, New Relic, etc.
Features
What can RingCentral offer?
1. AI Integration
RingCentral is working with Velvetech, ThetaLake, and Gong.io to deliver AI-based voice analytics as soon as you’re done with your call. There’s also a real-time transcription mode which works by incorporating machine learning from Xsell, an AI startup. During video conferencing, the software can analyze facial expressions to monitor compliance violations.
2. GLIP
To facilitate collaboration, RingCentral has integrated GLIP in its Office suite. GLIP is a well-featured team collaboration platform that also allows you to seamlessly connect with your environment through Google Calendar, Dropbox business, etc.
3. Video Conferencing
RingCentral Video is the company’s answer to Zoom. It’s easy to use – you just need a meeting URL. The other party doesn’t need to have the software installed on their system.
4. Connectivity
All of RingCentral Office’s functions are hosted as a SIP provider. This means that if you’re not into mobile apps or softphone, you’ll need to get SIP phones on-premise to use the service.
5. RingCentral Setup
Although setting up RingCentral can be tricky, the service has an amazing support team to help you. Once you’re familiar with the process, you can simply ship a phone to a remote employee. All they have to do is plug the device in and log into the RingCentral service and they’re good to go. That’s what makes RingCentral the best virtual phone service for small business in 2021.
Customer Support
RingCentral provides multiple channels for communication for customer service – email, live chat, and phone support. Their support staff is courteous and always ready to help. Apart from that, its website offers video tutorials, webinars, whitepapers, and FAQs to guide you if you ever get stuck.
Pricing
RingCentral has 4 plans and you can save up to 33% if you choose the annual subscription. There’s a 15-day trial period, after which you can choose from the following:
- Essentials: $29.99 per user per month. Includes Message and Phone. You can share documents, utilize unlimited calls and messaging. Great for up to 20 users.
- Standard: $34.99 per user per month. Includes Message, Video, Phone. You also get 24/7 customer support and 24-hour meetings.
- Premium: $44.99 per user per month. Includes Message, Video, Phone, Open Platform. You also get automatic call recording and real-time analytics.
- Ultimate: $59.99 per user per month. Includes Message, Video, Phone, Open Platform. You also get unlimited storage and device status reports and alerts.
All additional virtual 800 number or local numbers are charged at $4.99. Extra vanity numbers come at $30, international numbers at $5.99, and international toll-free at $14.99. Just keep in mind that with the last option you’ll end up paying a surplus $25 one-time fee.
Verdict
RingCentral has been a favorite in the community for a long time. It offers everything one can expect from a fully cloud-based PBX solution. While it’s not backed by any large company, it’s feature set doesn’t disappoint. It’s quite capable when it comes to serving the needs of both small and large enterprises.
5. Nextiva
Nextiva is among the best virtual phone number services, because of it’s unified platform. It combines a virtual business phone, business collaboration tools, and customer management software. Nextiva is a one-stop solution for organizations who struggle to keep track of their communication records and are looking to promote general productivity.
• Disaster proof
• VoIP Call Encryption
• Convert PBX phones
Nextiva, based out in Arizona, has been a name in the virtual phone service industry since 2008. Some of the recognizable brands trust it – The University of Arizona, YMCA, and Taco Bell, to name a few.
Features
Nextiva has a ton of features in-store in its virtual phone offering. Let’s take a look:
1. Better Collaborations
Nextiva offers unified messaging through its mobile app. It includes easy-to-use tools for collaboration. For instance, you have options for screen sharing, chat messaging, and video conferencing to collaborate with as many as 250 participants at any given time.
2. Online Faxing
Users get unlimited online faxing on all of Nextiva’s phone plans. And since it is part of the plan, there’s no per-page cost. If you’re looking for just the online fax, you can get it as a la carte without the virtual phone system.
3. Organized Calls and Messages
Nextiva safely stores and manages your received calls and messages for future reviews. The system doesn’t require you to manually sort through them, contributing to a more efficient business process.
4. Integrations
Nextiva is compatible with many industry-standard products. Currently, you can use it with vendors such as Azure Active Directory, Microsoft Outlook, Salesforce, Google Contacts, Calendar, and QuickBooks.
Setup
Nextiva has made it easy for everyone to set up its system. You can move to this solution effortlessly. The customer support team is there, in case you encounter any difficulties.
Customer Support
Nextiva doesn’t lag behind in terms of customer service either. It provides 24/7 technical support and customer service. Users can be in touch with the support team via various channels – phone, live chat, and email. Its service is so good that it even received a gold Stevie Award.
It also has an online support center that you can use to search for a particular topic or a particular product. There are also various release notes, guides, and video tutorials in place to help you with your queries.
Pricing
Nextiva isn’t the cheapest virtual phone number provider. Here are the available plans:
- Essential: Starts at $21.95 per month per user. You get Voicemail notifications via text and email, Outlook and Google Contacts integrations, unlimited virtual faxing, and 24/7 phone support.
- Professional: Starts at $24.95 per month per user. You get features like call recording, CRM integration, and much more than just phone calls.
- Enterprise: Starts at $31.95 per month per user. Here, there’s no limit to the number of participants on conference calls and you get many more options for integrations, such as Oracle Sales Cloud and Amazon Chime.
Nextiva has a 7-day free trial period.
If you decide to take an annual subscription, you end up saving 20%.
Verdict
Nextiva has various plans that work for all organizations big or small. It’s one of the biggest players in the VoIP industry. With its competitive pricing and generous features, it might just be the best virtual phone number provider out there.
6. CallHippo
CallHippo is the most powerful VoIP based Virtual Phone Number provider. This service keeps your business needs in mind – its entire system is designed to keep your productivity high by maintaining customer engagement levels.
• Great call quality
• Easy to set up and use
• Unlimited calling
Founded recently in 2016, CallHippo is an easy to use business phone system that helps your customers connect with you efficiently. It has many advanced features and offers seamless integrations. It has a world-class support system in place and is trusted by more than 5000 companies across the globe, like Intel, Adobe, Amazon, Volvo, Microsoft, etc.
Features
CallHippo has many features that make it a top choice:
1. Call Recording
This feature is available in all their plans from and above Bronze. Call recording comes in handy for future references and employee training purposes.
2. Integrations
For a more productive business, CallHippo offers hundreds of integrations. You get Pipedrive, Zoho, Freshdesk, and Zendesk integrations to unify your call activity and much more. You also have Slack and Shopify, among various other integrations. These automated integrations go a long way in providing customer satisfaction and building a smooth workflow.
CallHippo Setup
Setting up CallHippo is quite simple – there are just 3 steps. First, you have to buy numbers. You can get virtual phone numbers in more than 50 countries, depending on your customer base. Next, you have to add users for a given number and you can get started.
Customer Support
CallHippo has one of the most responsive customer support teams from the ones we contacted. The representatives are quick and provide on-point solutions. They also have hundreds of articles for the most common issues faced by their customers.
Pricing
CallHippo has multiple plans to suit your business needs:
- Bronze: $16 per user per month. Best for startups with up to 5 users. Includes call recording and voicemail.
- Silver: $20 per user per month. Ideal for up to 9 users. Includes IVR, Call Reminder, and intelligent reports and analytics.
- Platinum: $30 per user per month. This plan is mostly preferred by SMBs. Includes App Blocking, IP Whitelisting, Power Dialer, etc.
- Enterprise: Customized pricing with features tailored to your needs. Includes a dedicated account manager.
The Platinum plan is only available for an annual subscription. You can always request a demo for any of the plans to get a more hands-on experience of their feature set. The company doesn’t offer a free trial or a money-back guarantee.
Verdict
CallHippo has a lot to offer with its elaborate integrations and productivity-friendly features such as call recording and call barging. It gets the job done at an affordable price point.
7. Freshdesk Contact Center
Voice over Internet Protocol or VoIP calling has gained a lot of attention since the COVID-19 pandemic. Freshdesk Contact Center, formerly Freshcaller, offers specialized online call tracking features. And let’s not forget to mention, it’s one of the cheaper options on the market.
• Affordable
• Nice VoIP functionalities
• Detailed caller information
Alliance Virtual Offices offers quality flexible workspaces to businesses around the world. It has more than 1,200 global locations across 45 countries. The company also offers virtual phone numbers for business.
Features
Alliance offers some handy features in its virtual phone package:
1. List on 411
Alliance can help you submit your business number to the national 411 directory. This shows you’re a viable and stable business. This means you’ll establish trust with banks and any other stakeholders.
2. Local Or Toll-Free Area Code
When you buy Alliance’s virtual business phone service, you can choose whether you want the area code that matches your company’s location or your virtual office address. You can also opt for a toll-free code.
3. Inclusive Calling Minutes
If you’re a frequent caller, it’s nice to have local and long-distance minutes in the Alliance’s virtual phone plan. With its Cloud-based system, you can have as many as you need.
4. Auto Attendant
Another feature from Alliance that can enhance your service is its Auto Attendant. It provides caller menus and directs the customer to the appropriate team. You can also use it to prepare customer messages and other company information.
5. Easy Team Integration
With unlimited extensions, Alliance offers, you can easily add new team members and create new individual numbers. Then, you can round calls using the company’s user-friendly call menus and set up pre-recorded greetings.
This puts it pretty high up in the best phone service competition.
Alliance Setup
Setting up Alliance’s phone system isn’t difficult. If you need any help, there are instructions available on the company’s website. Alternatively, you can turn to the customer support team for assistance.
It’s also important to mention that if you want, you can also keep your current business number.
Customer Support
Alliance offers top-notch customer support through several channels. You can reach out to the company’s team via phone, email, contact form, and live chat. Social media platforms including Facebook, Instagram, and Twitter are also an option.
Also, on the Alliance website, there’s plenty of educational resources that may come in handy.
Pricing
If you only need virtual phone number from Alliance, there’s only one pricing plan you can choose:
- Virtual Office Phone Unlimited – $30/month
However, you can also get it in a bundle with the company’s Live Receptionist tool. Depending on how many live answering minutes you need, you can choose between several different plans:
- 50 – $95/month
- 100 – $145/month
- 200 – $225/month
- 300 – $325/month
- 500 – $475/month
Verdict
Aside from virtual offices, Alliance offers one of the best virtual phone services for small businesses. It’s a great option if you want a bundle with a live receptionist feature.
9. MightyCall
MightyCall is the web-based PBX platform you should choose if you want to leave a good first impression. It’s the best virtual phone number service for entrepreneurs and small businesses – after all, you want your clients to remember you!
• No downtime
• Great security features
• Data protection with AWS
Founded in 2012, MightyCall is a huge name in the present VoIP virtual phone number business. It’s trusted by many companies across the globe including familiar names like Purplerain, Emcee Constructions, Golf Genius, etc.
Here’s what we found out about it:
Features
MightyCall has a great many handy features:
1. Teamworking
Designed with productivity in mind, the collaborative features of MightyCall help your team work together even if they are far away from each other.
2. Exceptional Calling
Since this is the core functionality of the service, MightyCall has ensured that it also remains the most significant. It has a host of powerful call system features that eliminate rough edges and help maximize your organization’s efficiency.
3. Everything Professional
With the help of customized greetings, local, vanity, virtual 800 numbers, and IVR among other features, you’ll be making a great first impression for sure.
4. Work From Anywhere
With the exceptionally reliable call service and a nimble smartphone app, working was never more flexible. With this service, you can control your work from anywhere.
MightyCall Setup
The initial setup is easy and quite intuitive. The company has a wildly extensive knowledgebase that you can refer to for setting up a particular deskphone, mobile app, webphone, a third-party SIP phone, text messages, and more. The guides there are thorough and come with visual aids. You can also ask for a live demo.
Customer Support
MightyCall has multiple channels for contact and support. You can reach out to them via their toll-free number, live chat, or via email. Apart from that, there’s also a direct option to raise and submit a ticket or even book a live broadcast if you run into some serious issues.
Pricing
MightyCall is among the few vendors that don’t charge per user. There are 3 broad plans and all of them come with a 1-day free trial period:
- Basic: $19.99 per month. It’s best for those who have a big call load and for those who are only starting out.
- Standard: $39.99 per month. This works best for established companies with a team of employees.
- Ultimate: $99.99 per month. It’s best for businesses whose work revolves around contacting customers on a daily basis.
You can save a lot if you commit to them with an annual subscription.
Verdict
MightyCall is one of our favorite virtual number services because of its unique price plans and professional look and feel. It comes with multiple collaborative tools and business app integrations that make it a top choice of this segment.
10. VirtualPBX
VirtualPBX allows you to communicate via a virtual phone number to your USA customers and your remote workforce with ease. It offers seamless integration with hundreds of business apps and guarantees reliability. It has a multi-source and fail-safe call-carrying system.
• Great customer service
• Make and receive calls from anywhere in the office
• Integrates with more than 750 Business Apps
VirtualPBX, founded in 1997, is an award-winning virtual phone service. The Better Business Bureau has given it an A+ rating. It is widely recognized as a top VoIP provider on Consumer Affairs and it keeps itself ahead in the game by continually adding new and better features.
Features
While VirtualPBX has more than 40 significant features in place. Here are some of them:
1. Call Blasting
VirtualPBX has the option where you can send call blasts to all your devices.
2. VirtualPBX Web Phone
Through VirtualPBX, you can make and receive calls from your web browser directly. This feature comes in handy for users who are always on their desktop and prefer making calls from the system.
3. Automatic Call Distribution
The feature automatically routes calls by analyzing caller data like area code. This helps in transferring the call to the right station. VirtualPBX has pioneered the concept of ACD queuing and is among the few services that still offer it.
4. Disaster Recovery Service
This virtual phone line offers data backup and redundant routing mechanisms in order to fail-safe calls. So, if one part of your system fails for some reason, the calls can then be handled by the backup system. This, in turn, ensures that you never miss a call.
VirtualPBX Setup
The setup process isn’t hard at all, so you can do it by yourself. If you run into trouble, the customer support centers based out in the US are always available to help you.
Customer Support
While the sales line is live Monday to Friday 7 am to 5 pm Pacific Time, as a customer, you can reach out to them any time of the day, any day of the year. There are multiple channels available for this purpose including online chat, email, and phone (both toll-free and international).
Again, depending on your plan, you can either get the Dash Support or the vConsole Support (Office or Anywhere plan users).
There are guides to help you run your business smoothly.
Pricing
This virtual number service has various plans depending on the size of your organization:
Unlimited Minutes Plan:
- Essentials: The cost for 1 user is $24.99 per month. For up to 99 users is $21.99 per user per month.
- Advanced: Cost for 1 user is $32.99 per month, for up to 99 users is $26.99 per user per month and for up to 499 users, it costs $22.99 per user, per month.
- Enterprise: Cost for 1 user is $39.99 per month, for up to 99 users is $34.99 per user per month, for up to 499 users is $29.99 per user per month and more than 500 users cost $26.99 per user per month.
Unlimited Users Plan:
- 300 Minutes: $11.99 per month
- 500 Minutes: $17.99 per month
- 1000 Minutes: $34.99 per month
All Business Phone Plans come with a 30-day money-back guarantee and also a free one-on-one training session. If you go ahead with the annual subscription, you’ll make great savings too.
Verdict
There’s nothing that can possibly go wrong if you choose VirtualPBX. The service is reliable and offers top-notch software functionality. With so many options in terms of plans, it shouldn’t be difficult to find a plan that works for you.
11. 8×8
8×8’s latest X series is a breath of fresh air – the next version of Virtual Office. The service has a new, fully revamped back end and a wide variety of new features. Also, it has a unified communications management platform that’s available across all channels.
• Cloud-hosted
• Easy number portability
• High up-time
8×8 has options for a cloud-based phone system for all business sizes. The company offers a unified communications system and combines various essential phone services with nice extras like messaging and conferencing. Live Oak Bank, McDonald’s, Regus, Farmers Insurance, etc trust this service for their office phone systems.
Features
8×8 has recently revamped its whole communications system and there are a lot of new features:
1. Office Softphone and Mobile Client
The mobile client and the desktop apps of 8×8 have a lot of nifty features – call forwarding (forward calls to your smartphone if you’re not in the office), a user-friendly chat client, and an option through which you can state whether you’re available or busy.
2. Third-party Integration
8×8 didn’t always associate with other business tools, but this is another addition in their latest X series. Presently, there are various default integrations like Microsoft Outlook, Zendesk, Salesforce Sales Cloud Lightning Professional, etc pre-built in their system.
3. Video Conferencing
You can have as many as 50 participants involved in an HD video meeting. All their streams can be viewed on the same screen at once. Apart from high-quality video and crystal clear sound, you get other tools such as highlighter, recording options, and much more.
8×8 Setup
Configuring the 8×8 virtual phone number app is quite simple. As you sign up with the service, you get a couple of Polycom VoIP handsets/desk phones even though they aren’t required to use the service – it works just as well with smartphones and PCs.
The company also sends an official email to all its customers which contains the log-in information and a full setup guide.
Customer Support
8×8 has one of the best customer service teams. The company officials can be reached by multiple channels of contact including phone, email, and live chat. They are prompt and operate in a distinctly clear manner across all their channels.
Additionally, the website offers tons of other resources like whitepapers, webinars, videos and datasheets.
Pricing
8×8 pricing is perhaps the most flexible we’ve seen in this segment.
- 8×8 Express: This plan is designed for small businesses. It starts at $12 per user per month and comes with a 30-day free trial. It includes voice, video, and messaging in one app.
- X2: This is the all-in-one voice, video, and chat plan. It starts at $25 per user per month and allows unlimited voice calling to 14 countries. There are integrations designed for small businesses.
- X6: It starts at $115 per user per month and includes skills-based routing, IVR, call recording, CRM, CX analytics, and much more.
Verdict
8×8 is among the top online phone services for both small and large businesses. It offers one of the best options for video conferencing on a unified communications system. It is easy to work with and manage, and with its flexible pricing. Whatever your budget, 8×8 has something for you.
12. Google Voice
Google Voice is your choice if you’re looking for a cheap virtual phone number with smart voice calling. It provides you with a ‘smart’ phone number that works on modern phones and web alike, so you’ll be able to manage your time and stay connected efficiently.
• Simple design
• Easy to use
• Scalable resources
Google Voice virtual phone number is a familiar name in the world of cloud-based phone systems. It entered the market in 2009. It offers some great services at an affordable price point. Big names like Nielsen, Dow Jones, ZPG, Portland State University, etc. use Google Voice on a daily basis.
Features
Google Voice comes with a ton of great features:
1. Voicemail Transcription
This feature helps you quickly go through all the missed calls so that you can sort through them priority-wise, and follow up accordingly.
2. Reports and Analytics
Regardless of the plan you choose, you get real-time reports for your usage, based on your activity.
3. Compatibility
All plans including Starter are compatible with desk phones. Google has even partnered with Polycom to provide the necessary hardware to whoever needs it.
Google Voice Setup
Setting up Google Voice is quite simple, even if you’re doing it for the first time. First, you have to visit its official website and log into your Google account. You can also sign up. Following the on-screen instructions, you can directly choose your virtual phone number.
You have to verify your existing number – you enter the code that Google sends you. Once you’ve verified and claimed the virtual phone number, you’re good to go.
Customer Support
Google Voice doesn’t have a formal support system in place. What they have, though, is a forum – a community of users who help each other out if someone faces any issue.
Pricing
Google Voice comes in 3 standard plans.
- Starter: $10 per user per month. Works with up to 10 users and domestic locations.
- Standard: $20 per user per month. You can work with virtually unlimited users and domestic locations.
- Premier: $30 per user per month. There’s no limit on the number of users or any restrictions in terms of boundaries.
Verdict
Google Voice gives you a local phone number, which you can use for either personal or business purposes. While Google has some of the most competitive prices in the industry, it’s no good if you want customer support.
If you’re tight on budget and have a workforce that has to retain only one phone for personal and business use, that’s the best.
13. Talkroute
Talkroute is a powerful virtual phone system with a complete suite for business phone management. It’s easy to use and it’s surprisingly affordable, given its features. If you have a growing business, it can be your new best friend.
• Easy to use
• Communications Centre capabilities
• Affordable
Talkroute has one of the most simplistic and easy to use business phone number service. Its virtual phone system is trusted by thousands of businesses across the globe, including big names like Lawn Doctor, The UPS Store, Great Clips, 24 Fitness, etc.
Features
Talkroute has a lot to brag about:
1. Business Text Messaging
With Talkroute, you can easily manage your texts and create text-to-email notifications from your business number.
2. Call Forwarding
This is Talkroute’s USP. This service allows you to schedule your call forwards and helps you stay connected with the team at all times. You can forward calls to as many teammates as you want on multiple devices.
3. Call Menu
Talkroute has detailed menus that let your customers get answers to their queries through automated response systems. You can create multiple departments and sub-menus that work for them. You can also use voice recording and voicemail.
4. Call Extensions
The extensions ensure that your call reaches your team members. Through Talkroute, you can create unlimited extensions with single or multi-digit codes. It doesn’t require any separate equipment.
5. Call Stacking
This feature works when you’re on multiple calls on the same phone and want to keep the person on the other end on hold.
Talkroute Setup
Talkroute’s website has an in-depth demo of every feature that it offers, so the setup process is overall quite easy. You pick a virtual phone number, download the app, configure the settings tailored to your needs, and simply go ahead managing calls from anywhere in the world. If you face any issues, you can contact the support team for a live demo.
Customer Support
If you face any roadblocks, you can reach out to the support on their toll-free number, chat with them, or send an email. You can also schedule a 30-60 min setup call during weekdays. There’s also a great Help Center available on the website, where you can find tutorials and FAQs.
Pricing
Talkroute has a free 7-day trial period with no strings attached. You can even book a live demo!
The paid plans are as follows:
- Basic: $19 per month. Includes 1 local and toll-free number, 1 user, 1 mailbox, and unlimited incoming and outgoing calling, as well as forwarding and routing. This plan is best for entrepreneurs.
- Plus: $39 per month. Includes 2 local and toll-free numbers, 3 account users, 3 mailboxes, and other nifty features like Call Blast, Single Digit Extensions, Call Menu, etc. This plan is best for growing businesses.
- Pro: $59 per month. Includes 3 local and toll-free numbers, 10 account users, 10 mailboxes, and other features like Company Directory, Reporting, Scheduled Call Forwarding, etc. This plan is best for medium-sized organizations.
- Enterprise: Starts at $99 per month. Includes 5 local and toll-free numbers, 20 account users, 20 mailboxes, and other nifty features like Call Blast, Single Digit Extensions, Call Menu, etc. This plan is best for large organizations with a higher budget.
Additional users, phone numbers, and voice mailboxes can be added for $5 per month.
Verdict
Talkroute has been designed to add value to your business. It is easy to use and has a simple design, all while being loaded with features. Overall, one of the best options on the market currently.
What Is a Virtual Phone Number?
A virtual or an online phone number is an affordable solution to the telephone implementation problem faced by small businesses. It’s not tied to any specific phone line or device and allows its users to route and redirect calls be it from a device, a number, or an IP address.
While reliable telephone communication is something that every functional business should have, the smaller ones might find it expensive. A virtual phone number gives such businesses greater control and flexibility in terms of how they receive calls, given the physical limitations like cell towers.
Why and When You Need a Virtual Phone System
Businesses need to consider a lot of factors while choosing a virtual phone system.
First, let’s look at the cost factor. Virtual Phone Systems are cheaper, and much more affordable in the long run. Plus, they can forward the calls to your smartphone in case you’re away from your desk.
The modern virtual phone systems are rich in features and leave a great impression on customers. You can make and receive calls from a device of choice and set up the entire communications office in the plug-and-play model.
How To Choose the Best Virtual Phone Number Provider?
Virtual phone numbers are a necessity in modern tech-space. So, choosing a provider is a crucial task that needs to be performed with diligence. Here’s what you should consider when choosing an office phone system.
1. Use Case
Define what you need the virtual phone system for. There are different providers with features designed for inter-team communication, call-centers, and for businesses of different sizes.
2. Features
Compare the feature-set of the various providers and see whether they have what you need.
3. Pricing
Once you choose a provider, it’s a commitment for the long-term once the trial period ends. Choose what you can afford.
4. Customer Support
If you don’t have an in-house team for support, it’s best to stick with someone with a flawless service record.
Wrap Up
Virtual phone numbers can transform the way your business operates. They are affordable, make life easier, and are definitely a commitment you’ll never regret making. We’ve reviewed the best virtual phone number services for you. Follow our guide and take your business to the next level!
FAQs
What is a virtual phone number?
A virtual phone number is the telephone number that isn’t attached to a specific physical device or phone line. It removes the physical limitations. You can forget about phones on a single line with a physical connection.
When they’re coupled with VoIP or cloud phone systems, you can purchase these numbers directly from your provider.What is a VoIP number?
VoIP works by making use of the internet as a modern, cloud-based alternative to the otherwise traditional telephones. A VoIP phone number looks and feels exactly like a normal phone number but works on the IP network and not PSTN. It is a lot more affordable than its traditional counterpart.
How to get a virtual phone number?
To get a virtual phone number, you first find a provider, choose from the various plans and types of numbers (general, toll-free, SMS, vanity numbers, etc.), and take your pick from the list of available numbers. All that’s left is using that number on your smartphone or web application to start making and receiving audio and video callsр and texts.
How to get a VoIP number?
VoIP phones don’t work with a specific device. They’re associated with the user. Getting a number is easy. Choose your service provider and take your pick from a list of numbers they have. Just choose carefully – read all about the pros, cons, and pricing plans.
How can I get a free virtual number?
Permanent free virtual numbers aren’t a thing, but you can choose a provider and make use of their free trial period. While, eventually, you’ll have to pay for these services if you continue using them, the trial period will give you an idea of what to expect.
How do I choose my own phone number?
You have thousands of options when it comes to choosing your virtual mobile number but picking from a list of numbers given to you by your provider is so far you can go about choosing your own phone number.
What is the best virtual phone number Company?
The best virtual phone number company is the one whose services and features match your requirements. Here are the best virtual phone number providers we chose:
Grasshopper
Deyan is an avid enthusiast and self-proclaimed fan of the Windows operating system. His passion for discovering new functionalities and hidden gems within Windows drives his insatiable curiosity and fuels his desire to share his findings with others. As an avid writer, Deyan frequently shares his expertise through articles that provide tips and tricks to optimize the Windows experience.